Germain BMW of Naples - Service Center

After a very disappointing experience with this dealership last month Rhoel Gray and the dealership came up big time. They got me into the shop and had a loaner for me in 2 days instead of 2 months dealership last month Rhoel Gray and the dealership came up big time. They got me into the shop and had a loaner for me in 2 days instead of 2 months. Big improvement! I hope future dealings will be as pleasant! More

George Donovan was my service rep. He did a fantastic job. He communicated with me on a regular basis on the progress of the work being done on my car. He always returned my calls/emai He did a fantastic job. He communicated with me on a regular basis on the progress of the work being done on my car. He always returned my calls/emails and was very professional in every way. When I pikced up my care he went through all the work that was completed. He is the main reason I will purchase another BMW in the future. More

Fantastic service dept and service manager, Bill. He assisted me with a difficult situation, and genuinely wanted to help! No excuses or barriers to service. He assisted me with a difficult situation, and genuinely wanted to help! No excuses or barriers to service. More

I needed 4 new tires for my X7 and was told I couldn't get in until March. I wasn't going to be able to drive the vehicle because one of the tires was not fit to drive on. They found me a cancellation and get in until March. I wasn't going to be able to drive the vehicle because one of the tires was not fit to drive on. They found me a cancellation and got me in right away. Rhoel Gray did a great job making the experience very easy for me. I had a loner car which I was not expecting, but was very helpful. Thank you! More

VERY PLEASE WITH THE SERVICE FROM JEREMY BONGLE, HE WAS VERY PROFESSIONAL AND HANDLE THE REQUEST QUICKLY THE DEALER IS ALWAYS VERY CLEAN AND THE STAFF IS VERY FRIENDLY. VERY PROFESSIONAL AND HANDLE THE REQUEST QUICKLY THE DEALER IS ALWAYS VERY CLEAN AND THE STAFF IS VERY FRIENDLY. More

It has been a pleasure working with everyone at the dealership. Charles Griffiths is honest and straight-forward in his dealings with us, a quality that we respect and admire in a service advisor. dealership. Charles Griffiths is honest and straight-forward in his dealings with us, a quality that we respect and admire in a service advisor. More

Jeremy Bongle greeted me with a smile, asked the right questions and got the service started. I was kept informed during the service and when my car was ready Jeremy carefully explained what was done and questions and got the service started. I was kept informed during the service and when my car was ready Jeremy carefully explained what was done and pointed out iteothe needed or would need attention. Thorough, friendly, professional and a pleasure to work with. More

RHOEL GRAY IS AN EXCELLENT EMPLOYEE. RHOEL FOLLOWS MY CAR THROUGH SERVICE AND KEEPS ME ADVISED. RHOEL FOLLOWS MY CAR THROUGH SERVICE AND KEEPS ME ADVISED. More

Germain BMW is conveniently located and is easy to schedule maintenance appointments. The waiting area is pleasant and provides snacks and Charles Griffith has always kept me in touch with progress on schedule maintenance appointments. The waiting area is pleasant and provides snacks and Charles Griffith has always kept me in touch with progress on the service while waiting and offers good advice as to what needs to be serviced and what does not. I have purchased advance oil changes under their very reasonable plan. We’ll see you next trip. More

Chuck Griffith was our service advisor and did a good job keeping us updated on our cars progress as well as making and changing an appointment. keeping us updated on our cars progress as well as making and changing an appointment. More