Germain BMW of Naples - Service Center

I was having an oil change and a windshield replacement. As I entered the service department expecting to have a 2-3 hour wait for the work to be done, my service advisor, Jeremy Bongle met me and handed me As I entered the service department expecting to have a 2-3 hour wait for the work to be done, my service advisor, Jeremy Bongle met me and handed me the keys to a loaner vehicle. This is typical of the excellent customer service my wife and I have received from Jeremy and the others at Germain BMW over the past 6 or so years. More

Wonderful dealership with very professional and attentive staff. Rhoel Gray has taken care of my car for a while now, and he has always been available, thorough, and caring in the way he does his work. She i staff. Rhoel Gray has taken care of my car for a while now, and he has always been available, thorough, and caring in the way he does his work. She is very happy, and so am I! More

Tona Zacatelli the service rep, was terrific, she completely handled my warranty problem along with normal wear and tear issues in a timely and very professional manner. completely handled my warranty problem along with normal wear and tear issues in a timely and very professional manner. More

George Donovan was outstanding. He was very professional and extremely knowledgeable. He always makes customer satisfaction his top priority. He was very professional and extremely knowledgeable. He always makes customer satisfaction his top priority. More

Chuck Griffith always takes excellent car of my vehicle and provides me with such professionalism and patience. I highly recommend Naples BMW service for all your automotive needs. and provides me with such professionalism and patience. I highly recommend Naples BMW service for all your automotive needs. More

Rhoel Gray explained everything to me very well and I was pleased with the outcome of my battery issue on my 21-year old 330i. pleased with the outcome of my battery issue on my 21-year old 330i. More

Charles Griffith at Germain BMW makes you the customer feel special. He takes the time to ensure you and your car are taken care of. He explains what actions were taken and if anything is on the horizon feel special. He takes the time to ensure you and your car are taken care of. He explains what actions were taken and if anything is on the horizon. A true professional with exceptional customer service skills. More

George Donovan was amazing. He was very friendly and helpful in explaining what service my car needed. 5 star all the way. Thanks He was very friendly and helpful in explaining what service my car needed. 5 star all the way. Thanks More

George Donovan, the service representative at Germain BMW, is always outstanding in his conduct, and his professionalism. It is always a pleasure to deal with George and look forward to bringing in m BMW, is always outstanding in his conduct, and his professionalism. It is always a pleasure to deal with George and look forward to bringing in my X-3 in again for service. More

Chuck Griffith is the best service advisor I have ever worked with at any BMW dealership over the last 15 years! He is always so helpful, accommodating, and efficient. Can't say enough! worked with at any BMW dealership over the last 15 years! He is always so helpful, accommodating, and efficient. Can't say enough! More