Germain BMW of Naples - Service Center

Germain BMW is excellent. My adviser Chuck Griffith is Germain BMW is excellent. My adviser Chuck Griffith is outstanding !the most professional and caring person he always kept me updated about the sta Germain BMW is excellent. My adviser Chuck Griffith is outstanding !the most professional and caring person he always kept me updated about the status of my car in service , was grateful he arranged for a Loaner I will seek Chucks advice when I buy a new BMW. B.Ingrid Maguire More

Service Advisor, Cory Hespeler, did everything he could to help me while his team solved the recent problem I had getting my car to start, including arranging to have the car towed into the service departm to help me while his team solved the recent problem I had getting my car to start, including arranging to have the car towed into the service department. He kept me posted on what was happening with the car, and made the entire process easy for me. I wasn't really sure what to do when the car wouldn't start. Thank you to Cory and the people with him who worked to fix my problem. More

I had problems with my BMW that I thought could not be I had problems with my BMW that I thought could not be solved. However, Jeremy Bongle reassured me he and his team could and would fix the problems I had problems with my BMW that I thought could not be solved. However, Jeremy Bongle reassured me he and his team could and would fix the problems at hand. After a few days, I received a call from Jeremy and said everything worked out as planned and I could pick up my car. I was amazed to find perfect craftsmanship by GERMAIN BMW employees solved my problems.. FIVE STAR FEEDBACK ! ! ! ! !. DAVE TURNER More

Service Advisor George Donovan has been taking car of my BMW for a number of years now and while I've always been impressed with his knowledge and the attention he gives to my car, I'm more impressed with t BMW for a number of years now and while I've always been impressed with his knowledge and the attention he gives to my car, I'm more impressed with the handling and ease of doing business as a customer. Highly recommend More

Geoff Kaleal was exceptional. Knowledgeable, professional, friendly, and responsive. Frankly, he won me over and I trust him. As a new, year-round resident, I had tried Diebold. Based on Mr K professional, friendly, and responsive. Frankly, he won me over and I trust him. As a new, year-round resident, I had tried Diebold. Based on Mr Kakeal’s integrity, I will now exclusively use your dealership for all of my BMW work. A solid pro. William Schulte More

Dashboard message was I needed brakes. Called Rhoel Gray and he had an appointment for me the next day. They took my car in and in a hour found out that I didn’t need brakes and recalibrated the brake messa and he had an appointment for me the next day. They took my car in and in a hour found out that I didn’t need brakes and recalibrated the brake message. Said I still had a lot of brake pad left. I liked the honesty, because they could have just replaced the brakes and I would have not known any better. Thank you Rhoel and Germain. More

Excellent service, as always for the past several years, by my service advisor Rhoel Gray. by my service advisor Rhoel Gray. More

Germain BMW Naples provides excellent customer service. Making my appointment for service was done through texting my salesman. He connected me to the service department, who were super flexible. They sche Making my appointment for service was done through texting my salesman. He connected me to the service department, who were super flexible. They scheduled, picked up my vehicle from my work place, serviced the car, valeted it, and returned back to my work place all shiny and new. Couldn’t ask for better! More

Dropped my vehicle off and met with my service advisor Cory Haslanger. Cory explained everything in detail and kept in touch we me throughout the day. Thanks Cory! Cory Haslanger. Cory explained everything in detail and kept in touch we me throughout the day. Thanks Cory! More

My service advisor was Tona Zarrelli. She was courteous and took my vehicle in and processed for the services. I wish she had explained more clearly what the "vehicle check with scan" meant, how much it wo and took my vehicle in and processed for the services. I wish she had explained more clearly what the "vehicle check with scan" meant, how much it would cost ($179.95!) and whether that was a manufacturer-recommended service item. To come in for an oil change and check-up and leave with a bill for $536.89 seemed a bit much. Other than that, I am happy with my BMW and totally satisfied with quality and performance. More