Germain BMW of Naples - Service Center
Naples, FL
1,100 Reviews of Germain BMW of Naples - Service Center
Chuck has been my service rep at Germain for the past 5 years and he consistently is rated a 5. He always contacts me about the service, what needs to be done, the status of the service and when my car is years and he consistently is rated a 5. He always contacts me about the service, what needs to be done, the status of the service and when my car is ready. Outstanding!! More
I recently had my 2006 BMW 330 serviced at Germain BMW of Naples. Jeremy Bongle was my Service Advisor. Jeremy was extremely knowledgeable and attentive to my concerns; my appointment was flawless. I would r Naples. Jeremy Bongle was my Service Advisor. Jeremy was extremely knowledgeable and attentive to my concerns; my appointment was flawless. I would recommend Jeremy Bongle and Germain BMW of Naples without any hesitation whatsoever! More
Mr. Moises Marante took care of our vehicle recently. We were kept well informed and the X1 was repaired and ready well before we expected it. Communication is the key and Mr. Marante does a great job! were kept well informed and the X1 was repaired and ready well before we expected it. Communication is the key and Mr. Marante does a great job! More
Jeremy Bongle has always been very helpful with our service needs. He is courteous and knowledgeable regarding the BMW service process. He is a someone I would recommend to anyone. service needs. He is courteous and knowledgeable regarding the BMW service process. He is a someone I would recommend to anyone. More
George was able to schedule my service quickly and all was performed in a professional and efficient manner. He is an excellent service manager and demonstrates concern for the customer. A credit to Ger was performed in a professional and efficient manner. He is an excellent service manager and demonstrates concern for the customer. A credit to Germain BMW. More
Cory Hespeler led the charge as Germain BMW again exceeded my expectations while remedying an opcode issue and providing superior service on my 530xi. The appointment time was met, Cory's explanation exceeded my expectations while remedying an opcode issue and providing superior service on my 530xi. The appointment time was met, Cory's explanations were thorough and satisfying, the tech sent me a video of the undercarriage that was GREAT TO SEE, fluids were changed and topped off as needed, and the car is cleaner now inside & out! Exceeding customers' expectations is easily said, and difficult to live up to. Germain BMW lives up to its deserved reputation, again! More
Great Service from Tona Zarrelli………Everything was done Great Service from Tona Zarrelli……… Everything was done professionally, with attention to detail. Yes, I will be back. Great Service from Tona Zarrelli……… Everything was done professionally, with attention to detail. Yes, I will be back. More
Rhoel Gray is the best service advisor I have ever come across in my 60+ years of working with automotive dealerships. He has a great grasp of "excellent customer service" which has become almost extinct across in my 60+ years of working with automotive dealerships. He has a great grasp of "excellent customer service" which has become almost extinct in this country over the last few years. He is very cordial, respectful and very honest with me at all times. He is a pleasure to deal with and seems to love his job. Germain BMW should be proud to have him as one of their employees. If I had my way he would come and work for me at any time!!! I love going to Germain BMW which is a totally opposite experience when I have to go to Naples Dodge to get my truck serviced as it is always a dreadful experience. I wish that Germain BMW would service my Dodge Ram for me!!! :-) Cheers to Roel Gray!!! More