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Germain BMW of Naples - Service Center

Naples, FL

4.9
1,100 Reviews

1,100 Reviews of Germain BMW of Naples - Service Center

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November 12, 2021

I had my car in for service yesterday. Geoss Kaleal took great care of me and had me serviced, washed and out in a reasonable amount of time. More

by nsacunas2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoss Kaleal
Nov 15, 2021 -

Germain BMW of Naples responded

We appreciate your business and thank you for sharing your positive and efficient service experience. Best Regards, Flavio Galasso General Manager

November 12, 2021

Fast professional Service my Advio To a Zarrelli was extremely knowledgeable and professional it was a pleasure More

by tmartirano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tons Zarrelli
Nov 15, 2021 -

Germain BMW of Naples responded

We are happy to know that you felt Tons provided you with a quality service experience. Please let us know. Best Regards, Flavio Galasso General Manager

November 11, 2021

Chuck has been my service rep at Germain for the past 5 years and he consistently is rated a 5. He always contacts me about the service, what needs to be done, the status of the service and when my car is More

by donald.eavenson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2021 -

Germain BMW of Naples responded

Your continued business over the past 5 years and kind words regarding your experiences with Chuck mean so much to us all. Thank you for taking the time to share. Best Regards, Flavio Galasso General Manager

November 11, 2021

I recently had my 2006 BMW 330 serviced at Germain BMW of Naples. Jeremy Bongle was my Service Advisor. Jeremy was extremely knowledgeable and attentive to my concerns; my appointment was flawless. I would r More

by gb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2021 -

Germain BMW of Naples responded

Thank you for sharing your complete satisfaction and trust in Jeremy and our team. We appreciate your business and look forward to your next visit. Best Regards, Flavio Galasso General Manager

November 10, 2021

Mr. Moises Marante took care of our vehicle recently. We were kept well informed and the X1 was repaired and ready well before we expected it. Communication is the key and Mr. Marante does a great job! More

by Tony Vigliotti
Recommend Dealer
Yes
Employees Worked With
Moises Marante
Nov 11, 2021 -

Germain BMW of Naples responded

Your complete satisfaction is our goal here at Germain. We are happy to know your visit was the quality and efficient visit our team works hard to deliver. Best Regards, Flavio Galasso General Manager

November 02, 2021

Jeremy Bongle has always been very helpful with our service needs. He is courteous and knowledgeable regarding the BMW service process. He is a someone I would recommend to anyone. More

by robpikejr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2021 -

Germain BMW of Naples responded

Thanks! We're happy to hear that you had another great experience with Jeremy and that he makes sure your car is well taken care of. We appreciate your business and look forward to working with you again in the future. Best Regards, Flavio Galasso General Manager

October 29, 2021

George was able to schedule my service quickly and all was performed in a professional and efficient manner. He is an excellent service manager and demonstrates concern for the customer. A credit to Ger More

by chucklou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Donovan
Nov 01, 2021 -

Germain BMW of Naples responded

We are thrilled to know you are completely satisfied with your experience with us here at Germain BMW of Naples and our team appreciates the kind 5-star rating. We look forward to working with you again. Best Regards, Flavio Galasso General Manager

October 29, 2021

Cory Hespeler led the charge as Germain BMW again exceeded my expectations while remedying an opcode issue and providing superior service on my 530xi. The appointment time was met, Cory's explanation More

by George C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Hespeler
Nov 01, 2021 -

Germain BMW of Naples responded

Your continued business and positive feedback are greatly appreciated. We know Cory enjoys assisting you with your automotive needs and is always available to support you throughout your ownership experience. Best Regards, Flavio Galasso General Manager

October 26, 2021

Great Service from Tona Zarrelli………Everything was done Great Service from Tona Zarrelli……… Everything was done professionally, with attention to detail. Yes, I will be back. More

by BillTruini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tona Zarrelli
Oct 27, 2021 -

Germain BMW of Naples responded

Bill, Hearing that you had a stellar experience is the best thing we could hope for! Your recommendation means a lot to us. We look forward to serving you for many years to come! Best Regards, Flavio Galasso General Manager

Oct 27, 2021 -

BillTruini responded

Thanks Flavio, I will be back soon .......

October 21, 2021

Rhoel Gray is the best service advisor I have ever come across in my 60+ years of working with automotive dealerships. He has a great grasp of "excellent customer service" which has become almost extinct More

by bfarnum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Germain BMW of Naples responded

Thanks for leaving us such a wonderful review. We are glad that you loved our services, Rhoel will be pleased to learn of your high praise. He works diligently, and it will provide him with great encouragement to keep doing what he is doing. We are fortunate to have him on our team of professionals taking great care of our valued customers. Best Regards, Flavio Galasso General Manager

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