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Germain BMW of Naples - Service Center

Naples, FL

4.9
1,100 Reviews

1,100 Reviews of Germain BMW of Naples - Service Center

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October 20, 2021

Needed a complete replacement of sunroof for an X5. Tona Zarelli did a great job taking care of the repair for me. I was out of town and she kept me informed of the progress from start to finish. Very respo More

by rjbrun328
Customer Service
Recommend Dealer
Yes
Employees Worked With
Tona Zarelli, Cory Hespeler
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Oct 21, 2021 -

Germain BMW of Naples responded

Thank you. Your business and kind recommendation are greatly appreciated. We are overjoyed to know that you are completely satisfied and that Tona and Cory took great care of you. Please let us know if you need anything further. Best Regards, Flavio Galasso General Manager

October 17, 2021

Thanks to Rhoel Gray's obvious attention and care, I left BMW totally reassured and satisfied. More

by gbf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2021 -

Germain BMW of Naples responded

Thank you for sharing your overall satisfaction with Rhoel and our team. Best Regards, Flavio Galasso General Manager

October 14, 2021

Chuck Griffith was very helpful arranging for a loaner car and staying in contact while my repairs were done. Chuck was very professional and a pleasure to do business with. More

by Don
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2021 -

Germain BMW of Naples responded

Thank you so much for sharing your experience with Germain BMW of Naples. We want every experience to be “five stars”! We appreciate you and for taking the time to leave us this positive feedback! Best Regards, Flavio Galasso General Manager

October 12, 2021

My service rep Chuck Griffith took excellent care with my problem. Prompt, courteous, and customer-oriented. More

by NaplesBMWuser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2021 -

Germain BMW of Naples responded

Thank you so much for sharing your experience with Chuck and our Service Department. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every single experience to be “five stars”! We appreciate you, your business, and the positive feedback. All the best! Regards, Flavio Galasso General Manager

October 11, 2021

Jeremy Bongel (in Service) new exactly what was wrong with my SUV. THANK YOU JEREMY More

by Jimmie5567
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2021 -

Germain BMW of Naples responded

Thank you for choosing Germain BMW for your automotive service needs. Your complete satisfaction is our ultimate goal. Best Regards, Flavio Galasso General Manager

October 11, 2021

Appreciated Tona Zarrelli’s help and her answering all my questions, she was very helpful. More

by Lindanewman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tona Zarrelli
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Oct 12, 2021 -

Germain BMW of Naples responded

Thank you for sharing your positive experience with Tona. We are pleased to know she was very helpful during your visit. If you need anything further please let us know. Best Regards, Flavio Galasso General Manager

October 08, 2021

Excellent customer service!! Chuck Griffith, excellent, professional, competent , superb . He takes care of everything , thanks More

by rmartinocana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2021 -

Germain BMW of Naples responded

Providing a quality guest experience at every touchpoint is our focus here at Germain BMW of Naples. We appreciate you highlighting Chuck and his dedication to customer satisfaction. Best Regards, Flavio Galasso General Manager

October 07, 2021

Jeremy Bongle, service advisor and Jeff Woody, sales were both excellent in handling my purchase of 2022 750iX and 8 series Grand Coupe. They both made the experience stress free. More

by HPeters423
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2021 -

Germain BMW of Naples responded

We couldn’t be happier that Jeremy provided you with a great service experience. He is a true asset and we are lucky to have him on the Germain BMW team. We look forward to your next service visit. Best Regards, Flavio Galasso General Manager

October 06, 2021

Excellent service from arrival to departure. Tona, our service representative, is outstanding. Follow up appointment made More

by Bob
Customer Service
Recommend Dealer
Yes
Employees Worked With
Tona Zarrelli
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Oct 07, 2021 -

Germain BMW of Naples responded

Thank you for choosing Germain BMW of Naples for your service needs as well as for letting us know that Tona has taken excellent care of you. Best Regards, Flavio Galasso General Manager

October 05, 2021

Everyone involved in my service scheduling and visit were polite, friendly and helpful. Jeremy Bongle explained work performed in detail and apologized for any delay while helping a customer already ahead o More

by scomax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : both receptionists in service were helpful and friendly
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Oct 06, 2021 -

Germain BMW of Naples responded

Thank you for your kind words and for taking the time to leave Jeremy this 5-star review. It is wonderful to hear that Jeremy and our team were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Best Regards, Flavio Galasso General Manager

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