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Germain BMW of Naples - Service Center

Naples, FL

4.9
1,100 Reviews

1,100 Reviews of Germain BMW of Naples - Service Center

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September 15, 2021

Excellent service, as always for the past several years, by my service advisor Rhoel Gray. More

by arnekp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Germain BMW of Naples responded

We are pleased to know that Rhoel continually takes excellent care of you. Thank you for sharing. Best Regards, Flavio Galasso General Manager

September 09, 2021

Germain BMW Naples provides excellent customer service. Making my appointment for service was done through texting my salesman. He connected me to the service department, who were super flexible. They sche More

by kimviner925
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Higgins
Sep 10, 2021 -

Germain BMW of Naples responded

Thank you! We're happy to hear that all of your needs and expectations have been met and that you're satisfied with the service you received. We appreciate your business and hope to work with you again in the future. Best Regards, Flavio Galasso General Manager

September 02, 2021

Dropped my vehicle off and met with my service advisor Cory Haslanger. Cory explained everything in detail and kept in touch we me throughout the day. Thanks Cory! More

by mmahoney0112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Haslanger
Sep 03, 2021 -

Germain BMW of Naples responded

We appreciate you leaving this positive feedback and look forward to working with you again in the future. Best Regards, Flavio Galasso General Manager

August 31, 2021

My service advisor was Tona Zarrelli. She was courteous and took my vehicle in and processed for the services. I wish she had explained more clearly what the "vehicle check with scan" meant, how much it wo More

by nazbhimji
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
tona zarrelli
Sep 01, 2021 -

Germain BMW of Naples responded

We do not take lightly that you chose Germain BMW for your service needs and thank you for the feedback regarding service communication/cost. A service manager will reach out to you to discuss your concerns further. Best Regards, Flavio Galasso General Manager

Sep 01, 2021 -

nazbhimji responded

Thank you. Look forward to it. NAZ BHIMJI

August 31, 2021

I have worked with George for over 5 years now. He is always keeping me up to date on the progress of any service performed. He is prompt when the car is complete and reviews all the work that was compl More

by DT M3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Donovan
Sep 01, 2021 -

Germain BMW of Naples responded

Your continued business and positive feedback are greatly appreciated. Thank you for sharing George's dedication to customer satisfaction. Best Regards, Flavio Galasso General Manager

August 27, 2021

excellent service. quick and on time, pleasant encounter. will highly recommend More

by manasi53
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Germain BMW of Naples responded

Your business and kind recommendation are greatly appreciated. Best Regards, Flavio Galasso General Manager

August 24, 2021

Rhoel Gray was excellent as usual. The service at Germain BMW is top notch and I’ll never go anywhere else. I’ve been coming here for years and it is still great. Which I believe says a lot. More

by Denise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Germain BMW of Naples responded

Thanks, Denise! We're happy to hear that you had another great experience with Rhoel and that he makes sure your car is well taken care of. We appreciate your business and look forward to our continued relationship. Best Regards, Flavio Galasso General Manager

August 20, 2021

Excellent service, friendly, and efficient i. Maki g the appointment, attentiveness and explanation of service completed More

by Nscurrie08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moises Marante
Aug 20, 2021 -

Germain BMW of Naples responded

Thank you for choosing Germain BMW for your automotive service needs. We all look forward to our continued relationship. Best Regards, Flavio Galasso General Manager

August 17, 2021

Continue to receive prompt and excellent service from my well trained and very informed service adviser Jeremy Bongle! In addition l always receive great advice and valuable suggestions from Jeremy! More

by lewis swift
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max Zuercher
Aug 18, 2021 -

Germain BMW of Naples responded

We are pleased to know that Jeremy has taken excellent care of you and that you are happy with the level of service you have received. Best Regards, Flavio Galasso General Manager

Aug 18, 2021 -

lewis swift responded

Thank you! Also very pleased with the service and advice l receive from Max Zuercher!

August 13, 2021

Service manager Chuck Griffith was wonderful. Super polite, took his time with his customers. Never looked stressed or overwhelmed even tho it was very very busy. More

by Lina6101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Germain BMW of Naples responded

Our team here at Germain BMW of Naples works hard to provide our guests with the ultimate guest experience. We appreciate you taking the time to share your positive visit and for highlighting Chuck and his commitment to this goal. Best Regards, Flavio Galasso General Manager

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