Germain BMW of Naples - Service Center

We were very pleased with the way Sebastian Murzanski helped us deal with an unusual problem which arose with our X5. His process for identifying the problem and addressing it in a timely manner was ver helped us deal with an unusual problem which arose with our X5. His process for identifying the problem and addressing it in a timely manner was very impressive. More

Sebastian Murzanski looked after by vehicle professionally. He kept me posted each step step of the repairs with a video showing the work to be done..I trust his judgement . Sebastian is very p professionally. He kept me posted each step step of the repairs with a video showing the work to be done..I trust his judgement . Sebastian is very personable. More

I had another wonderful experience thanks to Jeremy Bongle, my service advisor. He’s very professional and personable. I.trust his judgment and advice. Bongle, my service advisor. He’s very professional and personable. I.trust his judgment and advice. More

Christine Barta was great! She fixed an issue that I had been dealing with for over 2 years. Thank you Christine for taking the time & not dismissing the issue like the Fort My She fixed an issue that I had been dealing with for over 2 years. Thank you Christine for taking the time & not dismissing the issue like the Fort Myers BMW location did on numerous occasions. More

Everything went very smooth and very professional. Also, even though they were not required, Tona, our service writer provided one for my wife. Also, even though they were not required, Tona, our service writer provided one for my wife. More

Germain BMW has excellent and very predictable service. Rhoel Gray is a great service advisor and listens carefully to your issues and responds in a very professional way. I strongly recommend him and the Rhoel Gray is a great service advisor and listens carefully to your issues and responds in a very professional way. I strongly recommend him and the Germain service department. More

My service rep, Jeremy Bongle, is attentive to customer service. Conscientious, enthusiastic interest in his job and looking after my needs. service. Conscientious, enthusiastic interest in his job and looking after my needs. More

Very pleasant and knowledeable Chris Barta - Service Rep. Job was well done and on time Job was well done and on time More

Extremely well managed and operated dealership inclusive of the dealerships service department. Second to none! of the dealerships service department. Second to none! More

Excellent service and extremely friendly interactions with the employees and service manager. Furthermore, the service was completed in a timely manner and correctly. with the employees and service manager. Furthermore, the service was completed in a timely manner and correctly. More