Germain BMW of Naples - Service Center

Service at Germain BMW Adrian Pena has been very attentive and helpful when getting my car serviced. He is considerate and cheerful at every interaction. He keeps me update Adrian Pena has been very attentive and helpful when getting my car serviced. He is considerate and cheerful at every interaction. He keeps me updated along the way. Thanks Adrian. More

Rhoel Gray is a great example of what a service person should aspire to! He is quick to respond; has knowledge of the cars, problems & always provides an answer with options, if appropriate to the problem should aspire to! He is quick to respond; has knowledge of the cars, problems & always provides an answer with options, if appropriate to the problem. He works tirelessly to support my needs as well as respecting my time. He makes problems solvable! More

Moises Marante did an outstanding job coordinating the service for our two BMW’s. He kept us updated regarding the status of our vehicles and explained all aspects of the repair. Moises was very professio service for our two BMW’s. He kept us updated regarding the status of our vehicles and explained all aspects of the repair. Moises was very professional and courteous and made us feel confident that all of the details regarding our car service would be handled. Thank you More

Adrian was very responsive, took the time to speak with my insurance agent and ordered parts in a timely manner. He went above and beyond what I expected. He was friendly, professional and courteous as we my insurance agent and ordered parts in a timely manner. He went above and beyond what I expected. He was friendly, professional and courteous as well. I only wish he worked at my dealer in Chicago! More

Great services from Charles Griffith Called Chuck for an appointment to service the new car. He was very easy to work with as he asked; "When would like to come?". At my request, he made Called Chuck for an appointment to service the new car. He was very easy to work with as he asked; "When would like to come?". At my request, he made me the last appointment of the day, which I later found out was a little later than usual. He never said a thing just accommodated my request. Now that is SERVICE!!! It's a pleasure dealing with the Charles Griffith's of the world!!! Thank you Chuck. MM More

Very good , quick service. Follow up is informative. Very good , quick service. Follow up is informative. Cars returned as soon as possible and we were contacted as soon as vehicles were complete. Ma Very good , quick service. Follow up is informative. Cars returned as soon as possible and we were contacted as soon as vehicles were complete. Many Thanks! More

Service Jeremy Bongle always does a good job. The loaner makes the experience much more convenient. It is sometimes difficult to get through on the phone. Jeremy Bongle always does a good job. The loaner makes the experience much more convenient. It is sometimes difficult to get through on the phone. More

Excellent service experience with Cory Hespeler. I arrived with a serious service need on a Friday morning. Although I had no appointment Corey Hespeler got my BMW looked over/diagnosis and corrected I arrived with a serious service need on a Friday morning. Although I had no appointment Corey Hespeler got my BMW looked over/diagnosis and corrected my problem in less than 2 hours. He was excellent in representing the best of Germain BMW of Naples. Thank you Corey! More

Excellent service I took my car in, in December and at first it was difficult to determine the problem. When my engine light came on again, I made an appointment and I took my car in, in December and at first it was difficult to determine the problem. When my engine light came on again, I made an appointment and went back. This time they kept my car several days, a part was ordered and installed and the problem has been solved. I very much appreciated having drivers who took me home and picked me up again. They were very courteous and professional. I would not hesitate to recommend Rhoel. More

Excellent service experience with Chuck Griffith Several years ago I called Germain BMW for service because I was not satisfied with my previous maintenance experience with another Florida BMW dealer Several years ago I called Germain BMW for service because I was not satisfied with my previous maintenance experience with another Florida BMW dealer's service department. I feel very fortunate that I reached Chuck Griffith at Germain and I have trusted them with my service needs ever since. I can always rely on the service advice I receive from Chuck. He makes it very easy for me to sort out what work needs to be accomplished and the urgency or non-urgency of that work. Cost estimates I receive from him and the Germain service group have always been reliable. More