Germain BMW of Naples - Service Center

Great Attention to Customer in Service Department Chuck is the best with his customers. Always willing to please and help out. Chuck is always great with follow-up to make sure your vehicle was fixe Chuck is the best with his customers. Always willing to please and help out. Chuck is always great with follow-up to make sure your vehicle was fixed properly. More

Adrian Pena is always consistently outstanding in his immediate response and personable approach to solving major or minor issues with my BMW. His service keeps me coming back to BMW. immediate response and personable approach to solving major or minor issues with my BMW. His service keeps me coming back to BMW. More

Always attentive. Always. Patient with my questions. Keeps me abreast to timing. So glad he’s my sales specialist. Thank you! I enjoy the waiting room and amenities. Keeps me abreast to timing. So glad he’s my sales specialist. Thank you! I enjoy the waiting room and amenities. More

I have dealt with Chuck Griffith for 2 years since I have brought my BMW. Chuck has provided me with caring, and professional service and looks out for my interests brought my BMW. Chuck has provided me with caring, and professional service and looks out for my interests More

Excellent Same Day Service When a warning light flashed on while driving, I contacted Adrian Pena in Customer Service, who suggested I bring the car in right away. When I arrive When a warning light flashed on while driving, I contacted Adrian Pena in Customer Service, who suggested I bring the car in right away. When I arrived, Adrian had already arranged for their free shuttle service to take me home, as well as pick me up once the necessary repairs were completed. Service at Germain BMW is always outstanding, and Adrian is a pleasure to work with. More

Chick has been my service advisor for a number of years. His approach to customers in the form of communication skills, honesty, and responsiveness is excellent. I continue to recommend Chuck to others. He His approach to customers in the form of communication skills, honesty, and responsiveness is excellent. I continue to recommend Chuck to others. He is a tremendous representative of GermaonnBMW! Bob Updaw More

Was very pleased with the service we received and found George Donovan to be very personable and kept us informed about the status of our vehicle. George Donovan to be very personable and kept us informed about the status of our vehicle. More

Adrian Pena was a great help on a holiday road trip when three fault lights came on after a fuel stop Adrian got us into service and back on the road in a coupe of hours three fault lights came on after a fuel stop Adrian got us into service and back on the road in a coupe of hours More

Terrific experience with Peter Martin and Rhoel Gray. Peter Martin is our sales executive. He has been terrific throughout the experience. There was a small crack in the tail light of our vehicle that we Peter Martin is our sales executive. He has been terrific throughout the experience. There was a small crack in the tail light of our vehicle that we did not detect. Peter referred us to Rhoel Gray who met with us promptly, addressed our need for replacement of the cracked tail light, ordered the part and called us straight away to schedule the repair for the very next day. He was courteous and very professional. Peter and Rhoel are great credits to the dealership for sure. More

Perfect as always I’d like thank the Germain BMW Service Department and especially George Donavan. All the people I meet are so nice, professional and well versed in th I’d like thank the Germain BMW Service Department and especially George Donavan. All the people I meet are so nice, professional and well versed in their profession. Each time I drop off my car I have the utmost confidence the job will be done right the first time. More