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Germain BMW of Naples - Service Center

Naples, FL

4.9
1,049 Reviews

1,049 Reviews of Germain BMW of Naples - Service Center

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December 02, 2019

Saw George Donovan. He always gives me great service. He stays on top of the job and explains things very well. I have confidence in him. More

by Lawrencezeff
Recommend Dealer
Yes
Employees Worked With
George Donovan
Dec 03, 2019 -

Germain BMW of Naples responded

Thank you for trusting George and our team with the service of your vehicle. Please let us know if you need anything further. Best Regards, Flavio Galasso General Manager

November 27, 2019

Adrian does a great job! Adrian called me to let me know what was going on with my 435. He told me the problem, gave me multiple options and then had my car ready earlier than More

by Sam Grooms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Peña
Dec 02, 2019 -

Germain BMW of Naples responded

Thank you for choosing Germain BMW of Naples for your automotive service needs. We appreciate your business and trust in our team. Best Regards, Flavio Galasso General Manager

November 19, 2019

Excellent on time service The service area of Germain BMW is great. It is the best BMW dealer I have ever utilized. This includes experience in England, Holland, Germany, Chi More

by Maarten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Jones
Nov 19, 2019 -

Germain BMW of Naples responded

Thank you for sharing such an awesome review of our team. Here at Germain, we work to ensure our guest's complete satisfaction and are thrilled to know we have delivered such a positive experience to you. Best Regards, Flavio Galasso General Manager

November 17, 2019

Service Experience Chuck Griffith conveyed a very personal and professional manner. He exemplifies the very best in customer service. That creates a strong customer co More

by rlm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2019 -

Germain BMW of Naples responded

Thank you for sharing such kind words about your visit with Chuck. Our team is thrilled to know that Chuck has earned your confidence and loyalty. Best Regards, Flavio Galasso General Manager

November 14, 2019

Excellent service I had a great experience from beginning to end at Germain BMW. Rhoel Gray was my service advisor and made it such an easy process. He kept me informed More

by Barbara H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2019 -

Germain BMW of Naples responded

We appreciate your business and kind recommendation of Rhoel. He works hard to ensure our guest's satisfaction. Thank you for sharing your experience. Best Regards, Flavio Galasso General Manager

November 13, 2019

Very professional Chuck Griffith did a great job setting me up with a loaner car so I could get all my services done before I headed back to Michigan. He is very profes More

by ljmdmm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2019 -

Germain BMW of Naples responded

We are happy to know that Chuck took excellent care of you. Best Regards, Flavio Galasso General Manager

November 08, 2019

Professional and efficient! Rhoel Gray is a great professional, efficient, knowledgeable and friendly! Answers any question and always makes his best to satisfy his customer and More

by screenname
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2019 -

Germain BMW of Naples responded

We appreciate your business and thank you for sharing Rhoel's dedication to customer satisfaction. Best Regards, Flavio Galasso General Manager

October 26, 2019

Germain BMW Service Center I am driving my sixth BMW from Germain BMW and one of the reasons is because of the excellent service from Charles Griffith in the Service Center. He More

by Diane B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2019 -

Germain BMW of Naples responded

We appreciate your business and thank you for sharing your complete satisfaction with Charles and his eagerness to ensure you have positive service experiences. See you next visit. Best Regards, Flavio Galasso General Manager

October 24, 2019

They quick efficient and professional They have mechanics that know every inch of their brand. Rhoel Grey is knowledgeable and follows up and cares about his clients. I know he will find t More

by Isabel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2019 -

Germain BMW of Naples responded

Your trust and confidence in Rhoel and our team are truly appreciated. Thank you for sharing. Best Regards, Flavio Galasso General Manager

October 23, 2019

Professional, efficient, and fair. This dealership and particularly the service department and Chuck Griffith do things right the first time. They are professional and thorough in diag More

by dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2019 -

Germain BMW of Naples responded

We understand that you have many options to choose from for the servicing of your vehicle. Our team appreciates you allowing us the honor of providing you with your service needs. See you next time. Best Regards, Flavio Galasso General Manager

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