Germain BMW of Naples - Service Center

Saw George Donovan. He always gives me great service. He stays on top of the job and explains things very well. I have confidence in him. stays on top of the job and explains things very well. I have confidence in him. More

Adrian does a great job! Adrian called me to let me know what was going on with my 435. He told me the problem, gave me multiple options and then had my car ready earlier than Adrian called me to let me know what was going on with my 435. He told me the problem, gave me multiple options and then had my car ready earlier than promised. He's the only guy I want to work with because he handles my work personally and I like that very much! More

Excellent on time service The service area of Germain BMW is great. It is the best BMW dealer I have ever utilized. This includes experience in England, Holland, Germany, Chi The service area of Germain BMW is great. It is the best BMW dealer I have ever utilized. This includes experience in England, Holland, Germany, Chicago, New York City area, and Washington DC area. The staff is supportive and ensures that everything is done correctly and on time. The service manager is highly renowned by BMW Headquarters. The acclaim is warranted. He does an excellent job. More

Service Experience Chuck Griffith conveyed a very personal and professional manner. He exemplifies the very best in customer service. That creates a strong customer co Chuck Griffith conveyed a very personal and professional manner. He exemplifies the very best in customer service. That creates a strong customer confidence and loyalty. More

Excellent service I had a great experience from beginning to end at Germain BMW. Rhoel Gray was my service advisor and made it such an easy process. He kept me informed I had a great experience from beginning to end at Germain BMW. Rhoel Gray was my service advisor and made it such an easy process. He kept me informed about my car and I was given a loaner car to use. The work was done earlier than expected and my car was clean and shiny when I picked it up. I would recommend working with Rhoel - definitely ask for him to be your advisor! More

Very professional Chuck Griffith did a great job setting me up with a loaner car so I could get all my services done before I headed back to Michigan. He is very profes Chuck Griffith did a great job setting me up with a loaner car so I could get all my services done before I headed back to Michigan. He is very professional and wonderful to work with. More

Professional and efficient! Rhoel Gray is a great professional, efficient, knowledgeable and friendly! Answers any question and always makes his best to satisfy his customer and Rhoel Gray is a great professional, efficient, knowledgeable and friendly! Answers any question and always makes his best to satisfy his customer and to explain what's going on. More

Germain BMW Service Center I am driving my sixth BMW from Germain BMW and one of the reasons is because of the excellent service from Charles Griffith in the Service Center. He I am driving my sixth BMW from Germain BMW and one of the reasons is because of the excellent service from Charles Griffith in the Service Center. He is professional, knowledgeable, efficient, responsive and a pleasure to work with. I can always count on Charles to get the job done as quickly and with less hassle as possible. More

They quick efficient and professional They have mechanics that know every inch of their brand. Rhoel Grey is knowledgeable and follows up and cares about his clients. I know he will find t They have mechanics that know every inch of their brand. Rhoel Grey is knowledgeable and follows up and cares about his clients. I know he will find the problem and fix it in the shortest time. More

Professional, efficient, and fair. This dealership and particularly the service department and Chuck Griffith do things right the first time. They are professional and thorough in diag This dealership and particularly the service department and Chuck Griffith do things right the first time. They are professional and thorough in diagnosing the problem you may have and very fair and efficient in providing the needed service and repairs in a timely and cost effective manner. They fix things right the first time. More