Germain BMW of Naples - Service Center

Germain BMW Naples, Fla. Germain BMW has an accomplished service manager, Rhoel Grey, who goes above and beyond for his customers. He has always been there with me in servici Germain BMW has an accomplished service manager, Rhoel Grey, who goes above and beyond for his customers. He has always been there with me in servicing my ownership of two BMWs. Germain is very fortunate to have Rhoel. He treats everyone as they were family. I cannot say enough about him...he’s truly one in a million . More

So far, so good We've only just met, but you were kind enough to delivery my new car quickly. I look forward to having you responsible for its maintenance. Thank yo We've only just met, but you were kind enough to delivery my new car quickly. I look forward to having you responsible for its maintenance. Thank you I thought the CD player you installed was extremely expensive; but that certainly was not your fault More

Love visiting Germain BMW From start to finish, people are friendly, helpful, clear and transparent. Our service adviser, Jeremy, is terrific. Let’s you know what’s going on an From start to finish, people are friendly, helpful, clear and transparent. Our service adviser, Jeremy, is terrific. Let’s you know what’s going on and how much it will cost. Easy to get a loaner. Pleasure doing business there! More

Flat tire, positive experience! Picked up a nail in my 2018 BMW in a run flat Pirelli. Tire was out of air after refilling it. Called dealer at 945 am, spoke to Moises, and he conf Picked up a nail in my 2018 BMW in a run flat Pirelli. Tire was out of air after refilling it. Called dealer at 945 am, spoke to Moises, and he confirmed they had tire in stock. Arrived at 1025, left 1145 after a car wash ( my choice-could have left earlier). Moises stayed on top of it until I left. More

Extraordinary customer care My experience with Germain from purchase to care has been exemplary. Mr Charles Griffith has provided nothing short of superlative care and attention. My experience with Germain from purchase to care has been exemplary. Mr Charles Griffith has provided nothing short of superlative care and attention. I’m so glad that I purchased my vehicle there. More

I have owned multiple BMWs and have had them serviced for years, Adrian is by far the best advisor I have ever had. The reasons: attentive and a problem solver. Great customer service! years, Adrian is by far the best advisor I have ever had. The reasons: attentive and a problem solver. Great customer service! More

Excellent, Top notch, Excellent. Top notch, from the moment I brought the car into the lot until the service was completed. I would highly suggest anyone take t;heir car to Excellent. Top notch, from the moment I brought the car into the lot until the service was completed. I would highly suggest anyone take t;heir car to this dealer. More

Excellent service I have dealt with luxury car dealers for many years. Adrian in the service department understands customer service. Always happy to help and has answe I have dealt with luxury car dealers for many years. Adrian in the service department understands customer service. Always happy to help and has answers More

My First Visit to Germain BMW I was connected to George, He transferred my warranty information instantly. We were able to setup an appointment for service. Very impressed with the I was connected to George, He transferred my warranty information instantly. We were able to setup an appointment for service. Very impressed with the Germain facility, I was greeted warmly by everyone I came in contact with. George, introduced himself, I showed him a side panel that was damaged. He was able to get the part. So far, very happy with the change to Germain. More

Outstanding as usual! George represents the great team at Germain in the best possible way. He is always fantastic and is an excellent communicator. George is the BEST!! George represents the great team at Germain in the best possible way. He is always fantastic and is an excellent communicator. George is the BEST!! More