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Germain BMW of Naples - Service Center

Naples, FL

4.9
1,049 Reviews

1,049 Reviews of Germain BMW of Naples - Service Center

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September 04, 2019

The Best Service Ever!! I live in Miami and my car had issues in Naples . George Donavan took complete control and assured me I was in good hands. He had my car up and runni More

by Brian G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Donovan
Sep 05, 2019 -

Germain BMW of Naples responded

Thank you for letting us know that George provided you with a quality Germain experience. We look forward to building a long and lasting relationship. Best Regards, Flavio Galasso General Manager

September 04, 2019

Best BMW Service Advisor George Donovan is a very experienced and professional Service Advisor. He greets you by name, remembers your car, answers all questions, translates yo More

by Pat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Donovan
Sep 05, 2019 -

Germain BMW of Naples responded

Thank you for the awesome review of the level of service you receive from George. We will be sure to share with him your kind words. Best Regards, Flavio Galasso General Manager

September 04, 2019

Great Service George is a great service advisor. Each time I arrive, he greets me by name and knows what I am in for. He will call and give me updates on a timely More

by DT M3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Donovan
Sep 05, 2019 -

Germain BMW of Naples responded

Your kind words and recommendation of George are truly appreciated. We look forward to continuing to provide you with a quality Germain experience. Best Regards, Flavio Galasso General Manager

August 25, 2019

Engine service light I called Rhoel Gray, the service adviser at Germain in Naples that has been overseeing service and repair of my BMW for some time now. He invited me t More

by BMWfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2019 -

Germain BMW of Naples responded

We appreciate your business and the positive feedback about your visits with Rhoel. We look forward to continuing to provide you with the quality service you deserve as a Germain customer. Best Regards, Flavio Galasso General Manager

August 23, 2019

High standards and focus on customer satisfaction I own two BMW vehicles that I purchased from another local BMW dealer. I moved my service business to Germain because of service advisor George Donava More

by M..H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Arnold, George Donovan
Aug 23, 2019 -

Germain BMW of Naples responded

We thank you for leaving George and our team this awesome review. Your business is truly appreciated and we look forward to continuing to provide you with the quality service you deserve. Best Regards, Flavio Galasso General Manager

August 23, 2019

Exceptional service from Germain BMW and George Donovan Exceptional service from Germain BMW and particularly from George Donavan, my service manager for the last few years keep me extremely loyal to the BM More

by PaulDBur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Donovan
Aug 23, 2019 -

Germain BMW of Naples responded

We truly value your business and thank you for your continued loyalty to George and our dealership. Best Regards, Flavio Galasso General Manager

August 23, 2019

Moises Marante Simply the "best of the best". He takes the time to listen &formulate a plan of action that solves the mystery that is both efficient and economicall More

by My X1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moises Marante
Aug 23, 2019 -

Germain BMW of Naples responded

We are thrilled to know that you enjoy working with Moises and are pleased with the level of service he delivers. Best Regards, Flavio Galasso General Manager

June 13, 2019

Great Service Advisor Jeremy Bongle was extremely professional and courteous. He told us when our service would be completed and when we returned he had our bill ready and More

by Carhappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2019 -

Germain BMW of Naples responded

We thank you for choosing Germain BMW of Naples for your automotive needs and for sharing your positive experience with our team. Best Regards, Flavio Galasso General Manager

June 01, 2019

Exceptional service. Since coming down to Florida I have had two occasions to have service done on our two BMWs. The fortunate thing for me was I was introduced to servi More

by Beau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Peña
Jun 03, 2019 -

Germain BMW of Naples responded

Thank you for taking the time to share your positive experience with Adrian. Your complete satisfaction is our ultimate goal. See you next visit. Best Regards, Flavio Galasso General Manager

May 24, 2019

Hard to find problem thanks Ron Arnold Hard to find problem on cooling system. Ron Arnold my service advisor did everything possible to resolve problem and it was. Very thankful for his exp More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Arnold
May 24, 2019 -

Germain BMW of Naples responded

Thank you for allowing Ron and our team to assist with your recent automotive needs. Your kind words and business are greatly appreciated. Best Regards, Flavio Galasso General Manager

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