Germain BMW of Naples - Service Center

Tire losing air George assessed the problem, arranged a loaner and had the car back to me that afternoon. The price isn’t low but George has no control over that. George assessed the problem, arranged a loaner and had the car back to me that afternoon. The price isn’t low but George has no control over that. More

Help our battery is dead! Thank you Adrian for responding so quickly and efficiently to install a new battery so we could keep our departure schedule. You always have a smile o Thank you Adrian for responding so quickly and efficiently to install a new battery so we could keep our departure schedule. You always have a smile on your face and are pleasant to work with! More

Expert Service as always Adrian always makes a service seem so seamless and easy. From the minute the vehicle is dropped off, you greeted with a smile and get the feeling all Adrian always makes a service seem so seamless and easy. From the minute the vehicle is dropped off, you greeted with a smile and get the feeling all will be taken care of.... and that is the case. Adrian is a true professional in his field and I value his honesty, skills and courteousness. More

Top Notch Service Feeling comfortable with your sales representative is very important when it comes to buying a new vehicle, which is how I have felt at Germain BMW, e Feeling comfortable with your sales representative is very important when it comes to buying a new vehicle, which is how I have felt at Germain BMW, especially with my most recent purchase. But let’s face it – a more important relationship you have at the dealer is with your service advisor. Chuck Griffith has been my advisor for the past 6+ years and I can only say positive things about him. He is professional, always courteous and, with my busy schedule, can accommodate me on a moment’s notice. I never feel pressured into any “extras”. Germain BMW is fortunate to have Chuck as part of their team. More

The best dealer Christian is the best service advisor, because he is always very kind and knowledgeable about the service needed. And he makes sure that everything is Christian is the best service advisor, because he is always very kind and knowledgeable about the service needed. And he makes sure that everything is perfect. More

Professional, friendly and knowledgeable Chuck is very friendly and professional, listens to concern, answers questions and gets things done! You know that your car is in good hands! I can hi Chuck is very friendly and professional, listens to concern, answers questions and gets things done! You know that your car is in good hands! I can highly recommend! More

Patient Service Advisor! I have an X5 that is a little over a year old. I was having issues with the Sirius radio and an internal message that kept appearing. After 2 visits ( I have an X5 that is a little over a year old. I was having issues with the Sirius radio and an internal message that kept appearing. After 2 visits ( where I was given a loaner vehicle each time) we finally got to the bottom of the issue. I have a new radio and Christian very patiently helped me re-program my radio and phone. I love my BMW and am always treated with care at this dealership. More

BMW m3 New BMW m3 called dealer severeal times, they instructed me to buy my own parts. Drove to dealer explained 6 weeks later nothing, AVOID this dealer, B New BMW m3 called dealer severeal times, they instructed me to buy my own parts. Drove to dealer explained 6 weeks later nothing, AVOID this dealer, BMW are a joke you call them and you get the same response. I would never buy another BMW again. I am left with a brand new M3 with no service from these people. Guess BMW enjoy the buy it and then try to get you to never comeback. More

VIP service Adrian Pena was an outstanding advisor. From beginning to end Adrian treated me like a VIP client. I really was impressed by his professionalism and h Adrian Pena was an outstanding advisor. From beginning to end Adrian treated me like a VIP client. I really was impressed by his professionalism and his efforts to assist my needs and concerns about my vehicle. More

Exceptional Service As a new resident of Naples, I recently visited Germain BMW service department for the first time to address a few issues pertaining my BMW 550i. As s As a new resident of Naples, I recently visited Germain BMW service department for the first time to address a few issues pertaining my BMW 550i. As soon as I arrived, I was greeted by friendly staff members who guided me into the service department. Once I met with my service advisor -Moises Marante- I knew I had arrived at a dealership where I can do long-term business with, as Moises demonstrated exceptional professionalism and technical expertise in BMW vehicles. Furthermore, Moises ensured that all the work that had to be done on my vehicle was promptly and fully completed to my satisfaction. Thanks for the excellent work! I look forward to my continued business with Germain BMW. More