Germain BMW of Naples - Service Center

Exceptional professional and pleasant interactions with serv Consistently the service and advisor, Christian Hoza, provides professional, prompt, and exceptional service. Communications are pleasant and issue re Consistently the service and advisor, Christian Hoza, provides professional, prompt, and exceptional service. Communications are pleasant and issue resolved without any inconvenience. He has handled the few service related issues for the past several years the same way. More

Service team and Rhoel Gray Service team was excellent, especially Rhoel Gray. We had a minor problem and it was fixed right away. Germains fixed our X7 and 750i siimultaneously Service team was excellent, especially Rhoel Gray. We had a minor problem and it was fixed right away. Germains fixed our X7 and 750i siimultaneously More

Great Service George is a great service advisor. Each time I arrive, he greets me by name and knows what I am in for. He will call and give me updates on a timely George is a great service advisor. Each time I arrive, he greets me by name and knows what I am in for. He will call and give me updates on a timely basis. He explains the services preformed in detail. I would recommend George to anyone wanting service at Germain BMW. More

The Best Service Ever!! I live in Miami and my car had issues in Naples . George Donavan took complete control and assured me I was in good hands. He had my car up and runni I live in Miami and my car had issues in Naples . George Donavan took complete control and assured me I was in good hands. He had my car up and running in a few hours. He sent a driver to pick me and my wife up When the car was ready. When I am ready for my next car George Donavan eon my business. I will drive from Miami to Naples just to work with the Germain team! More

Best BMW Service Advisor George Donovan is a very experienced and professional Service Advisor. He greets you by name, remembers your car, answers all questions, translates yo George Donovan is a very experienced and professional Service Advisor. He greets you by name, remembers your car, answers all questions, translates your repair problem descriptions, then calls you with the estimate for work that needs to be done. George facilitates the whole service experience, keeps you advised of the entire repair process, and calls you when your car is ready to pick up. Best BMW Service Advisor I have worked with since 2007, when I first purchased a BMW. More

Engine service light I called Rhoel Gray, the service adviser at Germain in Naples that has been overseeing service and repair of my BMW for some time now. He invited me t I called Rhoel Gray, the service adviser at Germain in Naples that has been overseeing service and repair of my BMW for some time now. He invited me to drop off my car the same afternoon and have a loaner car ready. One day later the car was ready. I work full time in Naples, having this prompt service is very important to me. More

High standards and focus on customer satisfaction I own two BMW vehicles that I purchased from another local BMW dealer. I moved my service business to Germain because of service advisor George Donava I own two BMW vehicles that I purchased from another local BMW dealer. I moved my service business to Germain because of service advisor George Donavan. I worked with George when he was at Germain Honda and he is the reason I brought my business to Germain BMW. George is very knowledgable, easy to work with and he works hard to ensure that specific requests and inquiries are addressed. More

Moises Marante Simply the "best of the best". He takes the time to listen &formulate a plan of action that solves the mystery that is both efficient and economicall Simply the "best of the best". He takes the time to listen &formulate a plan of action that solves the mystery that is both efficient and economically feasible for the client. More

Exceptional service from Germain BMW and George Donovan Exceptional service from Germain BMW and particularly from George Donavan, my service manager for the last few years keep me extremely loyal to the BM Exceptional service from Germain BMW and particularly from George Donavan, my service manager for the last few years keep me extremely loyal to the BMW brand. George Donavan is the best I’ve experienced in over 50 years of luxury car ownership. More

Great Service Advisor Jeremy Bongle was extremely professional and courteous. He told us when our service would be completed and when we returned he had our bill ready and Jeremy Bongle was extremely professional and courteous. He told us when our service would be completed and when we returned he had our bill ready and our car pulled up. It was a routine oil change but also a recall that took several hours. The dealership provided us with a loaner car so that we could run some important errands while our car was being repaired. Overall it was a great experience and I would definitely recommend this dealership to my friends and family. More