Germain Honda of Dublin

We had an excellent experience at Germain Honda of Dublin! We had been looking for a van for our family and found a new to us Odyssey that fit what we needed. Jackson and Jake both worked with us to k Dublin! We had been looking for a van for our family and found a new to us Odyssey that fit what we needed. Jackson and Jake both worked with us to keep the purchase within our budget and to get our previous vehicle traded in. Jackson was incredibly friendly, caring about our situation, and very helpful in completing the purchase quickly. We will definitely be recommending Germain Honda to our friends and family! Thanks so much Jackson and Jake! More

Daniel Head was very helpful and responsive with helping us find a new car on short notice. We had a great experience at the dealership and were in and out the door in less than 2 hours. I would highly reco us find a new car on short notice. We had a great experience at the dealership and were in and out the door in less than 2 hours. I would highly recommend working with him and this dealership if you are in the market for a new car. More

I found myself in need of a replacement vehicle, and after a month of research, I decided it would be a 2018 or 2019 Honda Odyssey Elite. I located everything for sale locally, and saw that Germain Hond after a month of research, I decided it would be a 2018 or 2019 Honda Odyssey Elite. I located everything for sale locally, and saw that Germain Honda had something on my list. Having bought a Toyota Celica Supra from them years ago and had a great experience then, I started my search there. Due to a medical condition, I am only able to walk short distances, so my girlfriend walked into the sales room to find a sales person, and returned with Jheni. I lucked out on my sales person because Jheni, made the entire process a pleasurable experience. She totally understood my situation and made everything easy for me, backing cars right up to the door, and even moving some furniture in the waiting area to shorten my walk to see Joel in finance! After looking the van over from top to bottom, I got the thumbs up signal from my girlfriend (her previous job was an auto condition inspector for Manheim Auto Auction). She found a few places that needed buffed out and a bumper that required paint, and Jheni would have these issues resolves before delivery. The entire process, including the visit to the finance man, was under 3 hours. We agreed that I would return in 3 days to pick the van up. When I returned that Friday, the van was corrected, washed, polished, and ready to go… bada bing, bada boom! Bottom line, if you’re in the market for a preowned vehicle, do you’re self a favor and go see Jheni Felix. She knows the products better than most and will work with you on price. I bought a Odyssey Elite, with just over 56,000 miles and went the extra mile and bought the 125,000 mile / 7 year, bumper to bumper warranty that covers EVERYTHING with no deductible. It's called peace of mind. More

Absolutely horrendous experience - and still not over. 8 weeks of waiting for collision repair. NO COMMUNICATION. NO CALLBACKS. No help or information from service person, Joey. Promises to follow 8 weeks of waiting for collision repair. NO COMMUNICATION. NO CALLBACKS. No help or information from service person, Joey. Promises to follow up by General Sales Manager - nothing done. Service Manager supposed to call - never does and never available. No concern at all in actions or words for our being without our only vehicle and incurring daily rental car fees. Piecemeal work. Order some parts, wait for insurance processing (without follow up or notice to me) and eventually install. Then see that need more parts, so start over again. Then see that need to clean wheels so more waiting. Told we should just be understanding because you know … COVID … Supply Chain … too bad. No one in this place has any bit of empathy or time to understand the difficulty they are putting the customer through. And they don’t bother or care to update anyone. Clearly - “we’ll get to it when we get to it / feel like it”. I’m not sure what the “VIP Service” is that they reference on their website or that Honda corporate or the Better Business Bureau know how they are behaving. More

Jheni was amazing thx. .................thx honda thx Winslow Johnson new car ND used Tyler great job I'll b back .................thx honda thx Winslow Johnson new car ND used Tyler great job I'll b back More

I had a very good experience with the staff members. Stephanie knew what I wanted made it a fun time. Stephanie knew what I wanted made it a fun time. More

Nishi P does a great job and very professional! Had a great experience. Thank you! Had a great experience. Thank you! More

Nishi Patel knew exactly what we needed, and got us into the car we had been looking for! Took notes on our concerns, and hooked us up with everything (including an extended warranty package) for a great de the car we had been looking for! Took notes on our concerns, and hooked us up with everything (including an extended warranty package) for a great deal! The most honest and knowledgeable Salesperson we have ever dealt with!!! And: We were in, test driving, and financed in just over an hour... WOW! BEST EXPERIENCE EVER!!! Never going anywhere else except Germain Honda for our next "new to us" car! More

Nishi listened to what we wanted and was able to match a vehicle to our needs. Not as easy at it used to be due to the inventory shortage. Thanks Nishi vehicle to our needs. Not as easy at it used to be due to the inventory shortage. Thanks Nishi More

Service Department was terrible. I had an appointment and was on time. I was the ONLY car to check in for service. While waiting over 10 minutes to speak to someone to check me in, I had an appointment and was on time. I was the ONLY car to check in for service. While waiting over 10 minutes to speak to someone to check me in, I noticed no less than 8 service associates in the large service bay area. All seemed to be doing something i.e. talking on phone, looking at monitor screens, carrying papers from desks to desks or printers etc. but none of them made any attempt to check me in. Finally, after what seemed like an eternity the person who guided me into the service bay and said "a service advisor will be with you soon" finally came back and checked me in. He then told me a recall for a hood latch will be 1.5 hours. I told him just to open the garage door so I could leave; which he did. I can't really say anything about the quality of service - - - since there was none. I made an appointment at Roush Honda. More