Germain Honda of Dublin

Service and communication were good, however, my car issues were not resolved. I came in for routine maintenance, noise in the dashboard, and Apple CarPlay not working. The Service member helped me reco issues were not resolved. I came in for routine maintenance, noise in the dashboard, and Apple CarPlay not working. The Service member helped me reconnect my Apple CarPlay, which was again not working by the time I left the dealership. I got the feeling they just really didn’t have time or want to deal with the noise in my dashboard. More

I'm still working with him on a potential sale. Great customer service, helpful, not pushy and is honest Great customer service, helpful, not pushy and is honest More

Received clear communication about what to expect. Waited in the customer lounge while service was completed. The estimated time for completion was accurate as well as estimated cost. Waited in the customer lounge while service was completed. The estimated time for completion was accurate as well as estimated cost. More

They were very patient with me, given the unusual circumstances, and they didn't try to bog me down with a ton of useless add-ons. circumstances, and they didn't try to bog me down with a ton of useless add-ons. More

It was a quick drop off. Cole was very kind and prompt to explain things to me. I think the shuttle drivers were the absolute best! They were respectful, kind, and safe when Cole was very kind and prompt to explain things to me. I think the shuttle drivers were the absolute best! They were respectful, kind, and safe when driving! More

Great Great experience, Reggie was amazing! I would recommend Germain Honda of Dublin to all friends and family I would recommend Germain Honda of Dublin to all friends and family More

I bought my car in cash BUT couldn’t drive it home for 2 full weeks! You lost my keys because you, as a dealership, can’t communicate with other departments on the lot. Assuming this is true because I was full weeks! You lost my keys because you, as a dealership, can’t communicate with other departments on the lot. Assuming this is true because I was also told that the maintenance manager was not prioritizing my vehicle. I was also told that the parts needed for my car were being ordered directly from Honda (they were not.) it’s cleared that Germain couldn’t get their story straight. I was told I would be called on Thursday or Monday or whatever specific day, unfortunately never got calls or updates. We found ourselves doing the follow up leg work. We drove down one Friday to pick up the car, because we were told it was complete, nothing had been changed or even cleaned. Our Friday night as a family was wasted. Thanks, Germain. The salesman strung us along instead of getting the situation handled. I had to request a manager to get the situation finally resolved. I was told multiple times that this maintenance to our purchased car was taking so long because the car I purchased was 13 years old. I LOVE the car I bought, that’s why I bought it. I have owned this same car before. I understood the age when I bought the car. BUT it’s a Honda with one owner and just over 100k miles. I was told multiple times I could have free delivery, but then it was too far because clearly my purchase was not worth your company’s time. Even the final manager offered delivery and then recanted. Just stop offering free delivery. It doesn’t matter, Cliff gets the commission regardless. And thus, leaving me with no other choice than to leave bad reviews on multiple websites. I will not refer Germain. We will not return to Germain. This purchase will go down in history with a heavy dose of annoyance and disappointment. More

Always helpful and pleasant I come to your service dept bc it's the best. Yay bc it's the best. Yay More