Germain Honda of Naples - Service Center

GREAT Customer Service I was very upset to have my car be held hostage overnight after an oil change because the Service Department's computers went down and they couldn't i I was very upset to have my car be held hostage overnight after an oil change because the Service Department's computers went down and they couldn't issue a receipt and sent an email to the General Manager about the situation when I arrived home. He responded immediately with an apology, and forwarded my email to the Service Department Manager. The Dept. Manager emailed and phoned to assure me this was not their usual mode of operation. He offered a free future oil change and refund. I was very pleased with their rapid and fair response, and would like to take this opportunity to thank both the General Manager and Service Department Manager for rectifying this situation. More

Repair on my Honda I had a problem with my brake light staying on. Lee knew exactly what the problem and had the repair done along with some cleanup of corrosion. All I had a problem with my brake light staying on. Lee knew exactly what the problem and had the repair done along with some cleanup of corrosion. All I know is this occurred on a Friday midday. I pulled into the deal at 12:30pm and I was out of there, repair done and cashier paid at 12:46pm. It just doesn't get any better than that. The part was $8 and labor $18. Outstanding. I won't take my Honda for service any but Germain. Lee treated me very well and made my day. I was prepared to be there waiting for an hour or more. But I was finished in 16 minutes. Outstanding. More

Fantastic! We came in on a tow truck for service at the end of the day on our way home from our summer vacation. We were in an out in an hour when we thought we We came in on a tow truck for service at the end of the day on our way home from our summer vacation. We were in an out in an hour when we thought we would have to get a hotel for the night. Rafael and the service dept immediately took care of us, made my family feel comfortable. Luckily the fix was easy and we were back on the road in no time. Thank you!!!!!! More

Normal Maintenance The service at this facility was and always has been the best i have experienced in a car dealership. On this particular visit Elizabeth Mathwig stepp The service at this facility was and always has been the best i have experienced in a car dealership. On this particular visit Elizabeth Mathwig stepped above and beyond expected customer service and deserves recognition. The time estimated was exact and the feel of the car after the care, showed improvement. Thank You Germain Honda for your above average customer service for several years in this very hard to find customer service world. Thank You again and again and one more thanks to Liz M. More

Service Advisor Lee Glesmer Lee Glesmer, my service advisor, was outstanding. He gave 110% to a situation that was complex. The repair was warrantied by my insurance company. He Lee Glesmer, my service advisor, was outstanding. He gave 110% to a situation that was complex. The repair was warrantied by my insurance company. He had to negotiate with them to get the maximum coverage that was required for this repair. He also arranged for the insurance company to pay for a rental car. I appreciate all of his efforts on my behalf. More

Great Expectations Realized I recently had an air conditioning problem and took the car to Germain. They diagnosed the problem (While John McDonald and I perused new cars prepar I recently had an air conditioning problem and took the car to Germain. They diagnosed the problem (While John McDonald and I perused new cars preparing for the worst). The diagnosis proved to be quick, accurate and the repairs made immediately. The cost was less that I had imagined it would be. Thank you, Rafael! I must also say that while l didn't need a new car that day, I will certainly return to see John when I do. The service and personal attention to my personal needs were handled beautifully and I made it to my dinner date in time! What a great group!! More

Outstanding service at Germain Honda of Naples, Florida On March 24, 2014 I brought my 2013 Honda Accord to Germain Honda of Naples to have it examined for any possible damage or leaks. The previous Friday On March 24, 2014 I brought my 2013 Honda Accord to Germain Honda of Naples to have it examined for any possible damage or leaks. The previous Friday I had driven over a curb in a parking lot and the car had slammed down on the cement. I had been noticing water under the car. We were visiting Naples and were facing a 1,200 mile drive home in a week, so I had to be sure that the car was safe to drive and not leaking any fluids. Rafael Hernandez Jr. welcomed me, took the information, showed me to the waiting area, and in less than 30 minutes told me that everything was fine. I asked the cost, and he said it was free, a courtesy inspection. Then he offered to have my car washed for free. This is an example of the highest standards of care for Honda clients, and probably shows why American car makers keep loosing market share. I was in a vulnerable situation and could have been taken advantage of by a dealer looking to make a buck. Instead, I was honored as a loyal Honda customer by a dealer who knew I didn't live in his area and would probably never sell me a car. That is the kind of extraordinary care and service that will keep us as loyal Honda customers for the rest of our lives. Previously we had been GM customers, as my wife's brother was a GM employee for over 35 years. But family loyalty must take a second seat to this kind of care for customers. Please share this review with Honda of Hamilton, NJ, from whom we purchased the Accord. I am sure they would be glad to hear that their customer was so well treated by another Dealer. Thank you, Honda, for great cars and service. Lee Powers (609-241-6898, revlpowers@gmail.com) More

Excellent customer service I would like to express my appreciation for a customer service experience I had today that was over and above anything I would expected. I stopped by I would like to express my appreciation for a customer service experience I had today that was over and above anything I would expected. I stopped by Germain Honda this afternoon to see if someone could show me how to activate my iphone with bluetooth operation in my CRV. One of your salespeople, John McDonnell, spent some time with me explaining step by step the process. When he was finished, I was able to do the entire process by myself. This very helpful act meant a lot to me, especially when it seems that today so few salespeople take time for their customers. Believe me, I will return to Germain Honda because of John McDonnell. Thank you for employing such an exemplary person on your staff. More

Impeccable Service Everyone we came in contact with at this dealership was very helpful and very engaging. George helped us to have the car fixed in a timely manner even Everyone we came in contact with at this dealership was very helpful and very engaging. George helped us to have the car fixed in a timely manner even though insurance was taking their sweet time. He was genuine and very understanding of our issues. Given the choice I would not have taken my car elsewhere to be serviced. I appreciate the time and effort to take care of my vehicle and get it running like new, and I will definitely be referring friends and family to this dealership from now on based on my experience. More

Love Germain!!! They were all great... really!! On vacation I managed to break my mothers car two times, both times I took it to Germain and was waited on by George, super nice, fixed it both days rig vacation I managed to break my mothers car two times, both times I took it to Germain and was waited on by George, super nice, fixed it both days right away!!! The second time it was right before closing time and they still took it in, even though it was almost 4:30 pm! While waiting had the pleasure of meeting John McDonnell too, who was also Super nice guy! i would definitely recommend Germain Honda of Naples to anyone. More