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Germain Honda of Naples - Service Center

Naples, FL

4.9
706 Reviews

706 Reviews of Germain Honda of Naples - Service Center

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March 05, 2021

I have been working with Tyler for many years as my client service advisor, and he is always knowledge and takes great of means my car. He is efficient and informative, and always a great job to make More

by Jessica
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Smith
Mar 08, 2021 -

Germain Honda of Naples responded

Great to hear from you, Jessica. It's wonderful to know that you continue to have great experiences with Tyler and that he ensures that all of your needs and expectations are met each time you come in. We appreciate your business and look forward to your next service visit. Best Regards, Don Nelson General Manager

March 03, 2021

Paul Liberto, Service Advisor, was excellent. He listened to my concerns and addressed the main issue of correcting the problem. Thank you, it was much appreciated! More

by dkreiser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Liberto
Mar 04, 2021 -

Germain Honda of Naples responded

Thank you, Heriberto! We're happy to hear that all of your needs and expectations have been met and that you're satisfied with the service you received. We appreciate your business and hope to work with you again in the future. Best Regards, Don Nelson General Manager

March 01, 2021

Thank you....David goes above and beyond all expectations. He kept informed about the progress of your car and will take care of you while you wait. More

by Soso
Customer Service
Recommend Dealer
Yes
Employees Worked With
David Doden
Mar 01, 2021 -

Germain Honda of Naples responded

David, Hearing that you had a stellar experience is the best thing we could hope for! Your recommendation means a lot to us. We look forward to serving you for many years to come! Best Regards, Don Nelson General Manager

February 27, 2021

Joel was very professional and accommodating. He guided me thru the process and made some very good recommendations. I had a noise and it was related to changing the trans fluids. Which Joel recommended d More

by Roywbartlettjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel in service, Claude Babineau
Mar 01, 2021 -

Germain Honda of Naples responded

Thank you so much for sharing your experience with Germain Honda of Naples. We want every experience to be “five stars”! We appreciate you and for taking the time to leave us this positive feedback! Best Regards, Don Nelson General Manager

February 22, 2021

I was very happy with the service I received at Germain Honda. Frank Silva was very helpful and knowledgeable. It was a pleasure to do business with him. More

by Sher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Silva
Mar 01, 2021 -

Germain Honda of Naples responded

Thank you for taking the time to leave Frank this kind review. Please let us know if you need anything further. Best Regards, Don Nelson General Manager

February 17, 2021

Had appointment for an oil change and tire rotation. I was greeted immediately. The vehicle was ready when promised. Service advisor was Joel Schumann. Everyone was cordial. Pleasant experience More

by Scottrcassada
Recommend Dealer
Yes
Employees Worked With
Joel schuchmann
Feb 18, 2021 -

Germain Honda of Naples responded

Thank you so much for sharing your experience with Germain Honda of Naples. We want every experience to be “five stars”! We appreciate you and for taking the time to leave us this positive feedback! Best Regards, Don Nelson General Manager

February 03, 2021

Frank Silva & Claude Babineau are two first class guys. I'm from Massachusetts and I can't thank them enough for the help I received. More

by gene carlo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Silva - outstanding customer service, Claude Babineau
Feb 04, 2021 -

Germain Honda of Naples responded

We appreciate you taking the time to share your experience and for your business. Best Regards, Don Nelson General Manager

January 26, 2021

Frank Silva assisted me for my first service appointment on my car. He was very informative and explained what was included in the service plan and what was recommended. More

by Linda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erica Melchiore
Jan 26, 2021 -

Germain Honda of Naples responded

We are thrilled to know you are completely satisfied with your experience with us here at Germain Honda of Naples and our team appreciates the kind 5-star rating. We look forward to working with you again. Best Regards, Don Nelson General Manager

January 26, 2021

Erica Melchiore assisted us on our service visit on Jan. 19, 2021. She was very considerate and understanding of our needs. We are so happy that she is back at Germain Honda of Naples. Keep her! More

by willies
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erica Melchiore
Jan 26, 2021 -

Germain Honda of Naples responded

Thank you for sharing your positive experience with Erica. We too are happy to have her back on the team taking care of our valued customers. Please let us know if you need anything further. Best Regards, Don Nelson General Manager

January 26, 2021

Tyler Smith always goes above & beyond to provide the best service. He never pushes things that dont need to be done either. He is very honest and friendly too ! More

by None
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Smith
Jan 27, 2021 -

Germain Honda of Naples responded

Thank you so much for your positive review! We are happy to hear that Tyler took great care of you and your automotive needs throughout your visit! We wish you safe travels. Please do not hesitate to let us know how he and the team may serve you again! Best Regards, Don Nelson General Manager

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