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Germain Honda of Surprise
Surprise, AZ
1,868 Reviews
Welcome to Germain Honda of Surprise, a family-owned dealership that remains committed to serving our customers and the local community. In addition to a remarkable selection of the latest new Honda models, Certified Pre-Owned vehicles, and quality used cars – you can expect a hassle-free buying experience made possible by our transparent pricing. Our entire staff of friendly and knowledgeable Honda Product Experts will help you find the right vehicle for your budget and driving habits. Every vehicle in our inventory includes a complimentary CARFAX vehicle history report for total peace of mind on your next purchase.
When it comes time for routine maintenance or service, our state-of-the-art Honda Service Center is equipped to handle all of your automotive needs. Our team of factory-trained technicians has the knowledge and expertise to properly give your vehicle the attention that it deserves. Better still, we carry a full selection of Genuine Honda Parts and Accessories designed to meet the original specifications of your vehicle. For your convenience, our Service Center offers same-day service with no need to interrupt your busy schedule.
Germain Honda of Surprise is also proud to support all members of our armed forces along with their families. We offer a number of exclusive offers and incentives that are designed to help service members save big on their next vehicle purchase. It’s our way of saying “thank you” for their service and dedication to our country.
For over half a century, the Germain Motor Company has remained family-owned and operated with an unwavering commitment to serving our customers, community, and employees. Our mission begins with attracting, developing, and retaining exceptional people in order to deliver you an outstanding experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 5:00 AM
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,868 reviews
August 22, 2026
Kara was key for us to purchase our new Pilot. She made us feel welcome with no pressure caring and extremely helpful. Kara made sure that she would be there for us during our purchase and after She made us feel welcome with no pressure caring and extremely helpful. Kara made sure that she would be there for us during our purchase and afterwords for any questions we may have. More
by rtcgolf
Verified Customer
August 21, 2026
I’ve always felt comfortable with Germain Honda of Surprise and have been dealt with honesty and care from both the sales department and also service department. Except for when Levi Saienz was a serv Surprise and have been dealt with honesty and care from both the sales department and also service department. Except for when Levi Saienz was a service advisor. He no longer works there. Good thing. Kevin Proo is an awesome guy, and easy to talk to about service needs. More
by baseballlover1318
August 21, 2026
Great customer service. Kiara was very knowledgeable and made sure we felt comfortable. The entire process was smooth and professional. Thanks. Kiara was very knowledgeable and made sure we felt comfortable. The entire process was smooth and professional. Thanks. More
by annette_vare
August 20, 2026
Have requested someone to call me back. They did, but then transferred me to an empty number as far as I can tell. I received two pieces of mail today, one from DMV informing me that my re They did, but then transferred me to an empty number as far as I can tell. I received two pieces of mail today, one from DMV informing me that my refund due to my extending my previous car's license for 2 years of $175.67 was sent to Germaine and a check from Germain for $16.16. covering excess license fees. I am very interested in knowing where the rest of my refund is. Everything about this purchase has left a bad taste in my mouth - except the car which I like. More
by bridgemaven1
August 20, 2026
Fast, professional oil change with friendly service, clear communication, and everything completed correctly and efficiently. clear communication, and everything completed correctly and efficiently. More
by frankperez101
Employees Worked With
August 18, 2026
My advisor was Francisco and he did a wonderful job especially going over the post service summary. He gave an honest assessment of my vehicle status and recommended future repairs. I missed getting on especially going over the post service summary. He gave an honest assessment of my vehicle status and recommended future repairs. I missed getting online updates on my service progress. More
by sphillips40
Employees Worked With
Francisco
August 17, 2026
Easy to schedule and work done in a timely manner. Service advisor was helpful and kept me informed of progress. Service advisor was helpful and kept me informed of progress. More
by calvin.hazlewood
Employees Worked With
August 15, 2026
Connor was very helpful and understood what I was looking for. Very please with fast service for. Very please with fast service More
by Somartinez92027
August 15, 2026
Kevin, the service rep, was exceptional. Polite, professional, friendly. Went out to the car with me afterwards to help set a few features I needed help with and answer questions I had abo Polite, professional, friendly. Went out to the car with me afterwards to help set a few features I needed help with and answer questions I had about the car. I drove away very happy. He was the best. More
by leoncqb
Employees Worked With
August 14, 2026
Have gotten my Acura serviced there twice in a row. Service writer was very polite. Price was what I expected, they didn't try to upsell. Waiting area was good size and pleasant. Took a little long Service writer was very polite. Price was what I expected, they didn't try to upsell. Waiting area was good size and pleasant. Took a little longer than I would have liked. Biggest issue I found was that although I have the exact same tires that I had on my last visit, the tread measure actually increased? In other words, I have more tread than last time even though I drove 5k miles and didn't buy new tires. So, were the readings wrong last time or this time? Or did they try to upsell me tires last time? More
by Kelly.mcnamara
Employees Worked With
