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Germain Honda of Surprise

Surprise, AZ

4.8
831 Reviews
Welcome to Germain Honda of Surprise, a family-owned dealership that remains committed to serving our customers and the local community. In addition to a remarkable selection of the latest new Honda models, Certified Pre-Owned vehicles, and quality used cars – you can expect a hassle-free buying experience made possible by our transparent pricing. Our entire staff of friendly and knowledgeable Honda Product Experts will help you find the right vehicle for your budget and driving habits. Every vehicle in our inventory includes a complimentary CARFAX vehicle history report for total peace of mind on your next purchase. When it comes time for routine maintenance or service, our state-of-the-art Honda Service Center is equipped to handle all of your automotive needs. Our team of factory-trained technicians has the knowledge and expertise to properly give your vehicle the attention that it deserves. Better still, we carry a full selection of Genuine Honda Parts and Accessories designed to meet the original specifications of your vehicle. For your convenience, our Service Center offers same-day service with no need to interrupt your busy schedule. Germain Honda of Surprise is also proud to support all members of our armed forces along with their families. We offer a number of exclusive offers and incentives that are designed to help service members save big on their next vehicle purchase. It’s our way of saying “thank you” for their service and dedication to our country. For over half a century, the Germain Motor Company has remained family-owned and operated with an unwavering commitment to serving our customers, community, and employees. Our mission begins with attracting, developing, and retaining exceptional people in order to deliver you an outstanding experience.
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13270 N Autoshow Ave

Surprise, AZ

85388

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Showing 830 reviews

January 23, 2025

Germaine Honda was great to work with . From our salesman Josh to Ty in finance . There was no shenanigans in our car buying process ! More

by Rhondamcgaughran
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua “SuperMan” Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty Crews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Montana Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Internet manager Dion helped cinch the deal
Jan 23, 2025 -

Germain Honda of Surprise responded

Thank you for sharing. Josh and Ty are truly wonderful representations of Germain. We are thrilled you had a great experience with them. Thank you for choosing Germain for your recent automotive needs, and congratulations on your new to you vehicle. Best Regards, Sassha Motz General Manager

January 21, 2025

Appointment was easy to make on line and Robert was helpful answering any questions that I had. Service was quick and as advertised. Mr. Solis made this a pleasant experience. More

by may271941
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Germain Honda of Surprise responded

Your complete satisfaction is the goal of our team here at Germain. Thank you for sharing your recent service experience. See you next time. Best Regards, Sassha Motz General Manager

January 21, 2025

Al is always professional and helpful in understanding what is needed. Open communication and frequent contact regarding service More

by Cadac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Germain Honda of Surprise responded

Thank you for sharing your recent service experience and Al's dedication to customer satisfaction. See you next time. Best Regards, Sassha Motz General Manager

January 21, 2025

Terrific service and Conner did an excellent job along with other staff. My experience was amazing! More

by denmarkk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Connor Brandtman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin McEuen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Winje
5.0
This rating includes all reviews, with more weight given to recent reviews.
Branden Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Germain Honda of Surprise responded

We are happy to know that Conner ensured a pleasant and quality experience. Thank you for choosing Germain for your recent automotive needs. Enjoy the road in your new Honda. Best Regards, Sassha Motz General Manager

January 21, 2025

Always friendly and I have always been treated fairly and with honesty by my service advisor. More

by smwells56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria
Jan 21, 2025 -

Germain Honda of Surprise responded

Your continued business and trust in our team means so much to us all. We look forward to continuing to ensure your complete satisfaction. Best Regards, Sassha Motz General Manager

January 20, 2025

The speed of completion for services is much too slow (2 1/2 hrs for an oil change} More

by dmoake3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Everyone was courtious and friendly.
Jan 21, 2025 -

Germain Honda of Surprise responded

Thank you for your business and feedback. We are sorry we did not meet your time expectations and look forward to the opportunity to work with you again. Best Regards, Sassha Motz General Manager

January 20, 2025

Everyone was courteous and professional. Work on vehicle was done in a timely manner. Waiting area was spotless. More

by jbeanz74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Germain Honda of Surprise responded

Thank you for taking the time to leave us this positive review! It is always our goal to ensure our guests' experience is as pleasant as possible, and we are glad that our team took great care of you. Please do not hesitate to let us know if there is ever anything more that we may help you with. Best Regards, Sassha Motz General Manager

January 20, 2025

The BEST Dealership around. The Service manager David Phenomenal. Al the service advisor the best around. Always helping you and communicates everything to you!!! More

by knece40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al, David Service manager
Jan 21, 2025 -

Germain Honda of Surprise responded

Thank you for your positive review! We are glad that David and Al will be honored to learn of your kind words. Our team looks forward to your next visit. Best Regards, Sassha Motz General Manager

January 20, 2025

Andre is a wonderful service advisor. He goes over every step and gives you a timeframe. More

by jodycowen
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andree Khaziran
Jan 21, 2025 -

Germain Honda of Surprise responded

Thank you for sharing. We are pleased that Andre always provides a positive and informative service experience. Best Regards, Sassha Motz General Manager

January 20, 2025

I have always had great service every time I needed it. People are friendly & professionals. More

by carol-compton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Germain Honda of Surprise responded

Your continued business and positive feedback are greatly appreciated. See you down the road. Best Regards, Sassha Motz General Manager

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