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Germain Honda of Surprise

Surprise, AZ

4.8
877 Reviews
Welcome to Germain Honda of Surprise, a family-owned dealership that remains committed to serving our customers and the local community. In addition to a remarkable selection of the latest new Honda models, Certified Pre-Owned vehicles, and quality used cars – you can expect a hassle-free buying experience made possible by our transparent pricing. Our entire staff of friendly and knowledgeable Honda Product Experts will help you find the right vehicle for your budget and driving habits. Every vehicle in our inventory includes a complimentary CARFAX vehicle history report for total peace of mind on your next purchase. When it comes time for routine maintenance or service, our state-of-the-art Honda Service Center is equipped to handle all of your automotive needs. Our team of factory-trained technicians has the knowledge and expertise to properly give your vehicle the attention that it deserves. Better still, we carry a full selection of Genuine Honda Parts and Accessories designed to meet the original specifications of your vehicle. For your convenience, our Service Center offers same-day service with no need to interrupt your busy schedule. Germain Honda of Surprise is also proud to support all members of our armed forces along with their families. We offer a number of exclusive offers and incentives that are designed to help service members save big on their next vehicle purchase. It’s our way of saying “thank you” for their service and dedication to our country. For over half a century, the Germain Motor Company has remained family-owned and operated with an unwavering commitment to serving our customers, community, and employees. Our mission begins with attracting, developing, and retaining exceptional people in order to deliver you an outstanding experience.
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13270 N Autoshow Ave

Surprise, AZ

85388

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Showing 877 reviews

December 13, 2024

Service was excellent, Victor Morales made the experience easy and comfortable. I would go there again. More

by mdouglas7
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Victor Morales
Dec 13, 2024 -

Germain Honda of Surprise responded

Your overall satisfaction is our priority and we are happy to know that Victor delivered a 5-star service experience. Best Regards, Sassha Motz General Manager

December 13, 2024

We’re helpful with the recall being performed and Andrea took great care of me More

by bsrb03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andree Khaziran
Dec 13, 2024 -

Germain Honda of Surprise responded

Thank you for choosing Germain for your recall needs and for highlighting Andrea and her dedication to customer care. Best Regards, Sassha Motz General Manager

December 12, 2024

Joshua Reeves was an amazing guy. Got me the best deal for my situation. Put me in an amazing car with something I can afford. Thank you! More

by garryh344109
Sales Price Transparency
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Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Joshua “SuperMan” Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Germain Honda of Surprise responded

Hi Garry, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with Joshua and our team. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Best Regards, Sassha Motz General Manager

December 12, 2024

David was great, took the time to explain things to me and has great customer service skills. An outstanding experience overall having the maintenance performed on my new Civic. More

by slappy779
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
David McKee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your service needs. We are pleased to know that David ensured a quality and informative experience for you and your Honda Civic. See you down the road. Best Regards, Sassha Motz General Manager

December 12, 2024

Great service , very proffesional , quick turnaround for repairs , Rick and Andree are exceptional in providing great attention to detail and customer satisfaction. More

by Oscar.ramirez33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick, Andree Khaziran
Dec 13, 2024 -

Germain Honda of Surprise responded

Thank you for your positive review! We are glad that Rick and Andrea provided you with thorough and quality service throughout your visit. It is our pleasure to serve you and your Honda's needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Best Regards, Sassha Motz General Manager

December 12, 2024

Came in for an Oil Change. We were very happy it only took less than a hour. Friendly Service dept. people. Keep up the great work. More

by mpja4web
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Germain Honda of Surprise responded

Thank you for your business and your kind words. We look forward to being of service to you for many more years. Best Regards, Sassha Motz General Manager

December 12, 2024

Appointment started on time and finished before the normal time was up. Car was cleaned and interior was great. More

by hansenrobert640
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Germain Honda of Surprise responded

Thanks for the awesome feedback on your service visit! We hope you'll continue to choose Germain Honda for your automotive needs. Best Regards, Sassha Motz General Manager

December 09, 2024

Great place to buy very friendly staff no pressure sales! Highly recommend to anyone looking to buy a car! More

by Kasper
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Rohde
Dec 09, 2024 -

Germain Honda of Surprise responded

Your business and kind recommendation are greatly appreciated. Enjoy the road in your new ride. Best Regards, Sassha Motz General Manager

December 09, 2024

Timely, kept me informed , did all that was needed , washed vehicle made sure to cover floor and seats all within the time quoted More

by dennisglide2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andree Khaziran
Dec 10, 2024 -

Germain Honda of Surprise responded

We are happy your visit was the quality 5-star experience our team works hard to deliver. Thank you for sharing. Best Regards, Sassha Motz General Manager

December 09, 2024

The prologue takes a really long time even just for diagnosis- I appreciate the ride home and back. Part on back order with no ETA is a bit frustrating. In addition, best practices since it does take a More

by jgoldmanh
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David McKee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2025 -

Germain Honda of Surprise responded

Our team works hard to ensure a positive guest experience and we are disappointed to learn this was not the case for you. Please contact our Service Manager, David McKee at dmckee@germaincars.com so he may personally address your concerns regarding your visit. Best Regards, Sassha Motz General Manager

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