Germain Honda of Surprise

My oil change and recall were both Handled quickly and done perfectly. Thank you so much. done perfectly. Thank you so much. More

Nathan got our car in and had it checked out and gave us all the info backed all the info backed More

Sometimes the wait times at the dealership for service is longer than I expected.Perhaps there's a shortage of mechanics. is longer than I expected.Perhaps there's a shortage of mechanics. More

I went in for a oil change and tire rotation. I called my normal guy and found out he no longer works there but he referred me to Robert. I called Robert and made the appointment. All went well b I called my normal guy and found out he no longer works there but he referred me to Robert. I called Robert and made the appointment. All went well but the service took about 2 hours which I thought was a bit to long. Everything was good though. More

Looked on the website of what of the CR-Vs were available as my wife was interested in replacing her 10 year old CR-V with a newer one. While online I thought I had asked about the possibility of leasing wh as my wife was interested in replacing her 10 year old CR-V with a newer one. While online I thought I had asked about the possibility of leasing which I had never done before. Financing yes and of course paying cash. Anyway thought I had asked Germain about leasing but it turned out I had asked another dealer. Didn't realized that until we showed up at Germain and asked for a sales person with a name from the other dealer. But no one with that name at Germain. Duh. So I asked for a rep and got together with Michael Briese. Good guy. The CR-V we had interest in had just arrived a couple of days before and hadn't been detailed yet. Michael brought it around so we could look at it, appeared from website description that it was what we were looking for. Put a down payment on it to hold, and as it was a Saturday, told Michael we would come back on the following MoOnday to complete the deal. Didn't have to test drive it as it has 4 wheels which should turn so didn't need to test it. Got it home, fits in garage, and wife is happy with it. More

Nice place. Comfortable waiting area. Communicate well. My adviser was friendly and informative without all the attempted up selling some of the other advisers I Comfortable waiting area. Communicate well. My adviser was friendly and informative without all the attempted up selling some of the other advisers I've had. More

Did my repair much faster than estimate. Explained their work clearly. Didn't feel like they were twisting my hand to pay for unneeded repairs, very appreciated. Explained their work clearly. Didn't feel like they were twisting my hand to pay for unneeded repairs, very appreciated. More

Came in to have the recalled fuel pump replaced and a B 1 2 service. Robert Solis handled everything for me including getting me a ride home and back. He went through all of the details of the service and wh 2 service. Robert Solis handled everything for me including getting me a ride home and back. He went through all of the details of the service and what will be needed soon and gave me the cost so that I can plan for it. More

Robert was excellent. He showed us pictures of what needed to be repaired, he ensured the price we were quoted was delivered, and was very friendly. I find few service pro He showed us pictures of what needed to be repaired, he ensured the price we were quoted was delivered, and was very friendly. I find few service professionals I trust, and he has earned my trust. More

George was wonderful! He took care of us right away and was professional. I would definitely return! He took care of us right away and was professional. I would definitely return! More