Germain Honda of Surprise

Dion was great in getting us the best deal possible. Evan in finance was wonderful! Evan in finance was wonderful! More

Quick and easy . Nathan knew exactly what I needed done. The whole process took only an hour Nathan knew exactly what I needed done. The whole process took only an hour More

He got my car done in a reasonable time even though I didn’t have an appointment.Outstanding communication. didn’t have an appointment.Outstanding communication. More

Wonderful service. I was told the service on my car would take about 4 hours. Because I was alone and ready to spend the entire 4 hours there, Alfredo put a rush on I was told the service on my car would take about 4 hours. Because I was alone and ready to spend the entire 4 hours there, Alfredo put a rush on the job and it was done in 90 minutes. My thanks to Alfredo for his friendliness and for caring. More

I’m happy with my new vehicle, but I cannot recommend Germain Honda based on my overall experience. From the moment I arrived, the customer service was disappointing. As a seven-months-pregnant woman, Germain Honda based on my overall experience. From the moment I arrived, the customer service was disappointing. As a seven-months-pregnant woman, I asked the receptionist where the restroom was—she didn’t smile, respond, or even acknowledge me, but looked directly at me. Thankfully, a kind gentleman nearby offered assistance, or I would’ve been left completely disregarded. The sales process was even more frustrating. My husband and I have owned businesses for over 15 years, and we intended to purchase the vehicle in our business name via wire transfer. The staff appeared unfamiliar with how to process such a transaction, and after five hours at the dealership, they still couldn’t figure it out. Despite providing all required documentation—proof of funds, business license, corporate minutes, etc.—we were treated with skepticism. Even after their bank confirmed the wire was visible, they refused to release the vehicle until the funds officially cleared, causing a three-day delay. To make matters worse, communication was extremely poor. We were told to expect updates each morning, yet didn’t receive callbacks until the afternoon—if at all. When the vehicle was finally delivered, only one key was provided, even though we had been told there would be two. No apology, no follow-up, and no offer to make it right. For business owners, I would caution against purchasing from Germain Honda via wire transfer. If you choose to proceed, bring a cashier’s check—otherwise, be prepared for delays and a lack of professionalism. The entire experience left us feeling dismissed and, frankly, discriminated against. Germain Honda has a lot of room for improvement when it comes to customer service, communication, and respect. More

Awesome experience. All team members from each department made the experience easy. We will use Germain for our car choices from now on. All team members from each department made the experience easy. We will use Germain for our car choices from now on. More

My service rep was excellent. He appeared interested in was very informative and kept me updated during my wait. The dealership as attractive and comfortable. The rest room was cl He appeared interested in was very informative and kept me updated during my wait. The dealership as attractive and comfortable. The rest room was clean and in excellent condition. More

I had a very good experience at Germain Honda of Surprise, Logan is very attentive went out of his way to show all i needed to help me make my choice, Treated me and my family with respect. Thank yo Surprise, Logan is very attentive went out of his way to show all i needed to help me make my choice, Treated me and my family with respect. Thank you Logan! More

Clean efficient and my service writer was very helpful! Kevin is very knowledgeable and courteous young man! Kevin is very knowledgeable and courteous young man! More

Reasonable price, alert to my car’s needs, personable, and conscientious service providers word word and conscientious service providers word word More