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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
613 Reviews

613 Reviews of Germain Honda of Surprise - Service Center

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July 02, 2025

They don’t want to help there customers and go against them and also get you into a car they want you to be in . You get nothing you want ! More

by Dylan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maria Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Forbis
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2025

i love my sales lady she was wonderful! she was very patient and helped me out a lot. She set my car up for me. She went beyond her duty. More

by harlenesmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
John LaGrassa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty Crews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2025 -

Germain Honda of Surprise responded

Thank you! We're happy to hear that all of your needs and expectations have been met and that you're satisfied with the service you received. We appreciate your business and hope to work with you again in the future. Best Regards, Sassha Motz General Manager

July 01, 2025

Courteous and respectful agent. Got done on timely manner like she said and we were out the door More

by akadla1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2025 -

Germain Honda of Surprise responded

Thank you for sharing your positive and efficient service experience with Kristina and our team. Best Regards, Sassha Motz General Manager

June 30, 2025

The folks at Germain Honda are meticulous and make sure I am aware of all may vehical needs. More

by raomelia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

Germain Honda of Surprise responded

Your business and kind words mean so much to us all. See you down the road. Best Regards, Sassha Motz General Manager

June 30, 2025

The time estimate of service was met perfectly, and the waiting area was large, well furnished and even had a few nice amenities. More

by rickjanell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
3.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Forbis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Germain Honda of Surprise responded

We thank you for your business and for sharing your positive experience with our service team. Your overall satisfaction means so much to us all. Best Regards, Sassha Motz General Manager

June 30, 2025

Worked with Kevin Proo in service. On it as always, worked with him originally at Showcase More

by Krtidwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Proo
Jun 30, 2025 -

Germain Honda of Surprise responded

Thank you for choosing Germain Honda for your automotive service needs. Best Regards, Sassha Motz General Manager

June 30, 2025

Experienced, thorough, fair prices, no up-selling, good explanations, answer questions clearly, I trust this dealership. More

by mssavery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Germain Honda of Surprise responded

Providing quality service you can trust is our top priority. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

June 30, 2025

Service Center, Robert Solis listened to what I wanted done to vehicle & did not pressure to have other maintenance done immediately, but when convenient for me. He is the best. More

by nmell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Germain Honda of Surprise responded

We appreciate your business and thank you for sharing such kind words about Robert. If there is anything we could have done different to have provided a 5-star experience. Please contact our Service Manager, David McKee at 602-875-8650. Thank you. Best Regards, Sassha Motz General Manager

June 29, 2025

Fast and efficient service. I have always enjoyed working with the team at Germaine Honda More

by earl4697dau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Germain Honda of Surprise responded

Your continued business and trust in our team are greatly appreciated. Best Regards, Sassha Motz General Manager

June 29, 2025

This dealership is great. They communicate well. They are clear. They answer my questions. The service dept. specifically doesn't make me feel like I don't know what im ta More

by emilygonzales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John (worked on my car), Tracy Ford and Daniel Johnson (both helped with getting my recall repairs set up)
Jun 30, 2025 -

Germain Honda of Surprise responded

Thanks for sharing positive feedback about your recent visit. We truly appreciate hearing from people who have been helped by our amazing team. We sincerely appreciate your business. Best Regards, Sassha Motz General Manager

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