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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
564 Reviews
Call Service Center (602) 780-3495

564 Reviews of Germain Honda of Surprise - Service Center

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June 10, 2025

I was surprised to receive a text with a link to audi service department. The video inspection is what I look for. More

by busterbrown1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Bell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dailen Brulotte, fine young man. Next time, I buy from him.
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Jun 10, 2025 -

Germain Honda of Surprise responded

Thank you for taking the time to share your recent service experience. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

June 10, 2025

They always do what they say they are going to do. Very nice dealership and close to home. More

by rickog
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2025 -

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your automotive needs. See you down the road. Best Regards, Sassha Motz General Manager

June 09, 2025

Kevin was great! He listened and helped me out. I greatly appreciate him. Thank you More

by o6u3ko66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2025 -

Germain Honda of Surprise responded

Thank you for letting us know that Kevin ensured your overall satisfaction. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

June 09, 2025

Service dept. was very helpful, courteous, and friendly. Notified me when appropriate and worked with me to correct any issues that arose. More

by tim@countryman.co
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Forbis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2025 -

Germain Honda of Surprise responded

Thank you for letting us know that our team ensured you and your Honda were a top priority and were thoroughly taken care of. Best Regards, Sassha Motz General Manager

June 09, 2025

He did a great job of explaining everything to me before and after servicing the car. He is always very friendly and makes sure that he answers all your questions. He also asks pertinent questions of you, More

by faithbrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2025 -

Germain Honda of Surprise responded

We appreciate your 5 stars for Robert! Thank you for taking a moment to tell everyone what makes him stand out. We're happy to be your #1 choice for keeping your vehicle in shape. Best Regards, Sassha Motz General Manager

June 09, 2025

Fast completion. Costs as expected. Pleasant knowledgeable staff. Fast completion. Costs as expected. Pleasant knowledgeable staff. More

by n6ry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2025 -

Germain Honda of Surprise responded

Thank you for sharing your overall quality service experience. We are pleased to know that our team met if not exceeded your expectations. Best Regards, Sassha Motz General Manager

June 09, 2025

Kevin was helpful and explained the work being done. Asked and answered my questions readily. More

by Cosette.swalheim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Jun 09, 2025 -

Germain Honda of Surprise responded

Our goal is to ensure a positive and informative service experience. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

June 09, 2025

Went for a simple oil change and tire rotation. After waiting 1 hour 40 minutes I went to complain. Paperwork was done and sitting. That is the last time I go to this location. You will never waste More

by eddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alfredo (Al) Bustamante
4.0
This rating includes all reviews, with more weight given to recent reviews.
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June 09, 2025

My service guy Nate made things easy and comfortable. I would recommend getting your vehicle serviced here for courteous and pleasant experience. More

by Dow8181
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
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Jun 10, 2025 -

Germain Honda of Surprise responded

Your business and kind recommendation are greatly appreciated. We look forward to seeing you next time. Best Regards, Sassha Motz General Manager

June 06, 2025

Service completed in a timely manner. Service rep, Robert, very friendly and helpful. Waiting area very clean & comfortable. More

by michaelgeer39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2025 -

Germain Honda of Surprise responded

We are happy your enjoyed a positive and comfy service experience. See you next time. Best Regards, Sassha Motz General Manager

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