Germain Lexus of Naples

Service for oil change an tire pressure I arrived at dealership without my billfold containing my cash and charge cards. John told me it was no problem as he would email me a link for enter I arrived at dealership without my billfold containing my cash and charge cards. John told me it was no problem as he would email me a link for entering Amex card info when I got home. John has been my service contact for sevral years and always has been professional and helpful. Thanks John for saving me from an embarrassing situation. More

Oil change I was at the Lexus dealer for an oil change and it was a busy day. Jackson Kirby was so efficient, got me out of there in 1.5 hours, supposedly up to I was at the Lexus dealer for an oil change and it was a busy day. Jackson Kirby was so efficient, got me out of there in 1.5 hours, supposedly up to 2.5 hours wait. Very nice customer service More

Excellent experience Germain Lexus of Naples! I took my 2009 Lexus in on Monday, to get an oil change. I was greeted promptly. John McCloskey was able to provide me Germain Lexus of Naples! I took my 2009 Lexus in on Monday, to get an oil change. I was greeted promptly. John McCloskey was able to provide me with all of the information that I needed. He took me back and made sure I was comfortable. I, also, had the pleasure of meeting the manager, a very sweet lady by the name of Trish Cano. She made me feel very welcome. The whole process took about an hour. I even had an opportunity to look at some new cars while i waited. All in all, it was a wonderful experience. Thanks to the people at Germain Lexus of Naples for a great visit! You guys are awesome! More

Happy Customer In a routine maintenance visit, we discussed that our driver’s door spontaneously locks itself. Dave McKinney discussed it with the service technicia In a routine maintenance visit, we discussed that our driver’s door spontaneously locks itself. Dave McKinney discussed it with the service technician. It was a rare computer issue and was corrected. More

Attention to details Dan Rusinik pays attention to the small things that insures an excellent service experience. Dan kept me informed throughout the process. Highly recom Dan Rusinik pays attention to the small things that insures an excellent service experience. Dan kept me informed throughout the process. Highly recommend his abilities. More

A Super Job!! Sal was very attentive and caring. He went out of his way to make sure we were happy. Can't say enough good things about him except I hope you g Sal was very attentive and caring. He went out of his way to make sure we were happy. Can't say enough good things about him except I hope you get the opportunity to use him. Jeff Nagy did an excellent on the finance end also. He was able to get everything done in an expedited manner which we appreciated. More

Best dealership ever We have owned 6 Lexus'. We decided to buy our latest car, Lexus RX350 from Germain Lexus while vacationing in FL. They are, by far, the best dealers We have owned 6 Lexus'. We decided to buy our latest car, Lexus RX350 from Germain Lexus while vacationing in FL. They are, by far, the best dealership we have ever dealt with. From the initial sales person, Sal Pellicciota, to our last service appointment with Manny Navas, they have offered excellent service. The dealership is beautiful and everyone is so courteous. More

Great Service, Always Beverly Coppola has always delivered a great service experience when I have needed it. All our cars are serviced at Germaine and we request Beverly ea Beverly Coppola has always delivered a great service experience when I have needed it. All our cars are serviced at Germaine and we request Beverly each time to take care of the needed maintenance and any repairs. She works diligently to make sure every detail is covered and does so with a very pleasant attitude. Well done! More

Love my car! Charles was great from start to finish in getting the car I want. I highly recommend him if your looking to purchase your next vehicle. Charles was great from start to finish in getting the car I want. I highly recommend him if your looking to purchase your next vehicle. More

Always fast, efficient and complete service. We bought our first Lexus, a certified pre-owned ES 350, almost 4 years ago. Both the car and the service have been flawless. Unlike with past cars, We bought our first Lexus, a certified pre-owned ES 350, almost 4 years ago. Both the car and the service have been flawless. Unlike with past cars, I no longer dread a trip to the dealer for servicing. Now I actually recommend the car - Lexus - and the dealership to othrrs. Dan Rusinik, my service consultant, has been exceptional. Keep up the good work! More