Germain Lexus of Naples

Carrie is an asset to Lexus! Every single time I've dealt with Carrie Rickard its been an absolute PLEASURE! She's always extremely pleasant and knows her cars! She is honest and Every single time I've dealt with Carrie Rickard its been an absolute PLEASURE! She's always extremely pleasant and knows her cars! She is honest and forthcoming when recommending what must be done immediately and also what can wait until the next visit or later. In my past experiences, this is VERY rare and MUCH appreciated which is why I will be going back to her for anything I need in the future! You've got a winner in Carrie! More

Very pleasant. Staff demonstrated exemplary service The dealership is run very well. Everyone was very friendly. The facility very well kept. Very clean. Wonderful coffee service with cookies and snacks The dealership is run very well. Everyone was very friendly. The facility very well kept. Very clean. Wonderful coffee service with cookies and snacks which were appreciated as we spent several hours to test drive and finalize the deal. The professional it's of this facility shines through. More

A few words about Dave McKinney & Shawn Chapman Dave McKinney assisted me Saturday and I was impressed with his professionalism, friendliness & overall explanation of the work I had done to my car. Dave McKinney assisted me Saturday and I was impressed with his professionalism, friendliness & overall explanation of the work I had done to my car. Very Helpful. Pleasant experience! Shawn Chapman is the Manager I usually work with & have for years. He is always attentive, welcoming & professional. In my book he is "The Best". A real asset to the business! More

An Unexpected But Satisfying Experience My wife and I were just "thinking" of buying or leasing a new car within the next several months to one year. We had heard good things about Lexus fr My wife and I were just "thinking" of buying or leasing a new car within the next several months to one year. We had heard good things about Lexus from friends who have one and we also liked the look of the vehicles from seeing advertisements on TV and in the newspapers. Since we were in the area of your dealership, we stopped in on July 4th, 2014 just ot look around. We really had NO intention of buying or leasing that day. We were greeted promptly and politely by Fred Webley who showed us a beautiful 2014 ES50 Lexus, answered our questions and and took us for a test drive. Fred's friendly nature and sincere interest in helping us and answering our questions about the vehicle and dealership led us to consider leasing or buying an ES50 that day even though that was not our intent upon entering the dealership. After more time explaining things about the vehicle to us and answering more of our questions, Fred provided us with information on the trade-in value of our 2011 Buick Lucerne and provided printouts on the cost of both buying or leasing the vehicle. After some negotiations and give and take between us, an agreement was reached and we leased the car for 3 years. When I asked when we could get the car, I was amazed when Fred said, "In about an hour or so." I had no inkling that I would be driving a new Lexus that day, but I was thrilled that the process could be handled so promptly and efficiently - especially on a holiday when I am sure many of the employees would have liked to get home to celebrate Independence Day with their families and friends. It seems that the customer ALWAYS comes first at Germain Lexus. While we were negotiating with Fred, Roger Roberts came to Fred's cubicle and introduced himself. We would later sit with Roger to do the paperwork on our new vehicle and he was also extremely friendly and efficient in finalizing our transaction. He truly seemed to enjoy dealing with people and satisfying them. He also highly touted the Germain Lexus dealership for its product and service. You could tell that he seemed to enjoy working for the company. As we left to drive our new Lexus home, Trish Cano stopped to congratulate us and give us her card in case we had any further questions or concerns. I hope our relationship with these fine people and others at Germain Lexus continues not only over the next 3 years, but, hopefully, for many years (and cars) into the future. More

Purchase of 2012 RX 350 The two gentlemen I worked with were friendly and knowledgeable . Great guys. Mark will be my salesman for life. The initial pricing of the car was r The two gentlemen I worked with were friendly and knowledgeable . Great guys. Mark will be my salesman for life. The initial pricing of the car was ridiculous, only $7,000 less than a brand new 2015 for a 2012. This initial sticker shock on the used car convinced me that I would be unable to buy from Germain. As the pros they are, they coaxed an offer from me. Then, with much drama, they skillfully extracted another $1320 from my checkbook. I am happy with the deal. Both Joe and Mark did a fantastic theatrical performance about how much Germain had suffered financially by selling me this car. I hope Germain can successfully stay in business after suffering this devastating loss. More

New car purchase Sean Kearney was our sales associate. He also sold us our first Lexus in 2009. Sean is the ultimate professional, no-nonsense salesman. He is very kno Sean Kearney was our sales associate. He also sold us our first Lexus in 2009. Sean is the ultimate professional, no-nonsense salesman. He is very knowledgable about the product and is concerned with the customers satisfaction. We highly recommend both Sean & the whole Germain staff to our friends. More

Quality of Service We just purchased a Lexus RX 350 2012 from your dealership and we can't be more pleased. Our sales person, Fred Webley, was very professional and did We just purchased a Lexus RX 350 2012 from your dealership and we can't be more pleased. Our sales person, Fred Webley, was very professional and did an excellent presenting the various options among the vehicles we were interested in. And we were able to agree on pricing without too much difficulty in a professional manner. Our paperwork was done quickly and efficiently by Roger and we had the Zylon coating done and the car looks brand new. We also met Aamir our service contact in the process. More

Service rep Dawn Slanec was very helpful and courteous. The work was completed within 5 minutes of her estimate. She is a true professional in her field. Dawn Slanec was very helpful and courteous. The work was completed within 5 minutes of her estimate. She is a true professional in her field. More

Always great Sevice at Germain Lexus Once again, we had outstanding customer service at Germain Lexus yesterday. Dawn has been our service representative for several years, and we love w Once again, we had outstanding customer service at Germain Lexus yesterday. Dawn has been our service representative for several years, and we love working with her. We also spent time with Chuck, who told us about some exciting new vehicles coming out in a few months. More

Vehicle replacement I had just lost my 9 year old Lexus in an auto accident, I loved my RX. Everyone was so helpful and understanding, I know I will love my new Lexus als I had just lost my 9 year old Lexus in an auto accident, I loved my RX. Everyone was so helpful and understanding, I know I will love my new Lexus also! More