Germain Lexus of Naples

Purchase of a 460GX Our salesperson Michael Diaz posses excellent product knowledge and has a very professional demeanor. I know I could have saved a few bucks elsewhere Our salesperson Michael Diaz posses excellent product knowledge and has a very professional demeanor. I know I could have saved a few bucks elsewhere but wanted a dealership I could trust and work with long term. More

oil channge rotate tires Excellent quick clean friendly environment. I was able to obtain an appointment and fast service. Dave was very professional and helpful with my excel Excellent quick clean friendly environment. I was able to obtain an appointment and fast service. Dave was very professional and helpful with my excellent service experience! More

Great service! Initially they told me they were all booked but the service coordinator got me right in. I'm new to the area and needed my car & they took great care Initially they told me they were all booked but the service coordinator got me right in. I'm new to the area and needed my car & they took great care of it for me. They drove me to work and by the time I was done my car was ready! More

Air bag recall It was a struggle to get a new airbag installed in my 405SC as my car came from Canada. The first service person told me to arrange it and gave me a It was a struggle to get a new airbag installed in my 405SC as my car came from Canada. The first service person told me to arrange it and gave me a phone number to call. An appointment was made but no mention of the car being Canadian was made. My new service person was John McCludkey. We also did a 30.000 mile service and replaced some worn out parts. John was very easy to work with. I had a loner car for the day. When the airbag was removed, it was discovered that there were certain conditions that had not been met. I had never received a letter authorizing the recall. John cheerfully handled this for me with no problem. I was a bit upset but he understood and was courteous and efficient. I kept the loaner car and my car was done by noon the next day. I was never inconvenienced. He did not hand me a phone number and say, "take care of this." As the first service person did. More

Fantastic This was my first time using your dealership since moving from the Boston area and I was beyond pleased! Nate made it an extremely pleasant experienc This was my first time using your dealership since moving from the Boston area and I was beyond pleased! Nate made it an extremely pleasant experience. I could not have asked for more and will make sure that I ask for Nate the next time. Thank you Connie More

Excellent I brought my RX350 in for the 15k service, Nathan explained the service to me and how long it will take, The service was completed ahead of schedule , I brought my RX350 in for the 15k service, Nathan explained the service to me and how long it will take, The service was completed ahead of schedule , Nathan went over the service functions performed and delivered a very clean car to me. Great Job Lew Hadelman More

Service As always, Dave McKInney took care of my needs in the servicing of my IS 250. He was extremely friendly and professional and was able to get me in and As always, Dave McKInney took care of my needs in the servicing of my IS 250. He was extremely friendly and professional and was able to get me in and out in short order. Each time I neeed to bring my car in for service, I am happy to see Dave, because I know that he will provide me with the best service possible. More

Brake System We have had 5 Lexus cars. Brake system went, no warranty left and price was outrageous. Never heard of brake system letting go. Very disappointed in p We have had 5 Lexus cars. Brake system went, no warranty left and price was outrageous. Never heard of brake system letting go. Very disappointed in price. Called Lexus to see if price could be reduced but have not heard back yet. More

Exceeding expectations Hit giant pothole on way from Cleveland to Naples. Was able to get car in quickly at Germain, assessed problem, provided optional solution. In by 8:00 Hit giant pothole on way from Cleveland to Naples. Was able to get car in quickly at Germain, assessed problem, provided optional solution. In by 8:00-out by 2:00. Nifty loaner. 25 years and 7 LS owner, Cleveland area, used to excellent service. Hard to exceed high expectations, but they did it. Quarterbacked by Alyson Chatham (absolutely first class!). Dealership facility = outstanding. Worthy of Naples..... More

service Dawn very competent & helpful. Mechanic very knowledgable & explained the Bluetooth well. I was confused on how the Bluetooth worked and now have Dawn very competent & helpful. Mechanic very knowledgable & explained the Bluetooth well. I was confused on how the Bluetooth worked and now have a much better understanding of it. More