Germain Lexus of Naples

Prompt and Professional Warranty Work We drove our Lexus RX350 from Pennsylvania to Florida for vacation. Carrie Rickard provided outstanding and courteous service. A great service exper We drove our Lexus RX350 from Pennsylvania to Florida for vacation. Carrie Rickard provided outstanding and courteous service. A great service experience! Nice to be treated with respect and professionalism. More

major repairs Alyson Chatham did an excellent job in communicating what would be done, followed through while the car was there, and kept me apprised of progress, w Alyson Chatham did an excellent job in communicating what would be done, followed through while the car was there, and kept me apprised of progress, which was made more quickly than I would have expected My chief complaint was the misspelling of my first name. How's that for "picky" Lionel Rubin More

Superior Service is the Germain Bench Mark! 20k service on my 2013 LS460 FSport. Thought I only needed oi, filter& tire rotation. Thanks to superior service they noted I needed front brake pads 20k service on my 2013 LS460 FSport. Thought I only needed oi, filter& tire rotation. Thanks to superior service they noted I needed front brake pads even though the service light had not yet been triggered. My service advisor Dave McKinney is the best advisor I have ever dealt with. Service alone will keep me as a Lexus Owner for a long long time. More

Easy!!!! The roadside helper called ahead for service so that when I arrived They were ready for me!!!! SO GREAT!!!! Plus the waiting area is so comfortable t The roadside helper called ahead for service so that when I arrived They were ready for me!!!! SO GREAT!!!! Plus the waiting area is so comfortable that you don't worry about what is happening to the car!!!! More

Above and beyond service I can’t begin to tell you how pleased I am with Carrie Rickard and the service I received from Germaine Lexus. My experiences with Lexus service have I can’t begin to tell you how pleased I am with Carrie Rickard and the service I received from Germaine Lexus. My experiences with Lexus service have not always been this positive. They tend to be overly expensive with mediocre results. Here it was an excellent result at no charge. My air conditioner had been working sporadically and the car was hesitating. I had it into three different mechanics with no success. Germain Lexus tested and tightened every wire and since they didn't identify anything concretely wrong, didn't charge me. The car and the air conditioner is running great. I really appreciate it and be assured, my LS460L will never be serviced by anyone other than Germain Lexus. More

Great Service Thank you to Alyson for taking great care of us, she is very conscientious and the car looks great. Alyson is the best, work done is done well, grea Thank you to Alyson for taking great care of us, she is very conscientious and the car looks great. Alyson is the best, work done is done well, great experience. More

SERVICE EACH SERVICE VISIT HAS BEEN FAST -SMOOTH- COURTEOUS . HAPPY THAT BEVERLY COPPOLA IS BACK --- BEYOND AN ASSET TO THE DEALERSHIP!!! I REALLY ENJOY MY EACH SERVICE VISIT HAS BEEN FAST -SMOOTH- COURTEOUS . HAPPY THAT BEVERLY COPPOLA IS BACK --- BEYOND AN ASSET TO THE DEALERSHIP!!! I REALLY ENJOY MY CAR AND MY HUSBAND`S SUV -- More

INITIAL ES 360 6 MONTHS SERVICE INTERVAL Fast and friendly service (i.e.; in and out in 45 minutes). Dave McKinney introduced himself as the Service Advisor for my vehice and upon service com Fast and friendly service (i.e.; in and out in 45 minutes). Dave McKinney introduced himself as the Service Advisor for my vehice and upon service completion had the car washed handed me the keys. Great experience! More

Great Intro to Lexus First time at a Lexus dealership and great experience from start to finish. Peter was great to work with and made the leasing experience a breeze. First time at a Lexus dealership and great experience from start to finish. Peter was great to work with and made the leasing experience a breeze. More

Purchase of a 460GX Our salesperson Michael Diaz posses excellent product knowledge and has a very professional demeanor. I know I could have saved a few bucks elsewhere Our salesperson Michael Diaz posses excellent product knowledge and has a very professional demeanor. I know I could have saved a few bucks elsewhere but wanted a dealership I could trust and work with long term. More