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Germain Lexus of Naples

Naples, FL

Overview
Reviews
Vehicles
4.9
2,270 Reviews
Call Dealership (239) 592-5533
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13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,270 reviews

April 17, 2025

The dealership is always clean. The drink choices and snacks available are well maintained. The staff is friendly. More

by keithochalla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alves, Danniela
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Apr 18, 2025 -

Germain Lexus of Naples responded

Keith, Providing immaculate service is so important to us here at Germain Lexus of Naples and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were friendly as always. We wish you safe travels until we meet again! Regards, Don Nelson - General Manager

April 16, 2025

Thanks to Danny Rusinik for helping me with the service of my vehicle. He worked with me to manage an unexpected additional repair noted upon inspection. More

by clarecraig
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
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Apr 16, 2025 -

Germain Lexus of Naples responded

Clare, nothing means more to us than your complete satisfaction, so we're happy Danny handled your visit with great care and communication. We hope to ensure the same quality at your next appointment. Regards, Don Nelson - General Manager

April 15, 2025

Courteous service, dealership was clean and tidy. After getting home and realizing that the car was not washed as promised it is hard not to think "did they really change the oil or just show me a More

by tomfrom@aol.com
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
michelle, Jackson Kirby
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Apr 16, 2025 -

Germain Lexus of Naples responded

We're happy you enjoyed your visit with us, especially the fantastic service provided to you in our service department. Thank you for mentioning the carwash. Once in a while it is out of service, and we do apologize for this inconvenience. Please feel free to contact me if I may assist you further. Regards, Don Nelson - General Manager dnelson@germaincars.com

April 15, 2025

Leeland was our service manager. . he is professional, friendly, and went above and beyond. It shows that he takes pride in his job More

by Faspds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland Glessner
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Apr 16, 2025 -

Germain Lexus of Naples responded

Thanks for taking a moment to send a shout out to Leland. He is an amazing person to work with and we're delighted you agree. Safe travels until next time! Regards, Don Nelson - General Manager

April 14, 2025

Leland Glesmer did a wonderful job explaining exactly what service was needed Great experience at this dealership More

by Grambomes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland Glesmer
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Apr 15, 2025 -

Germain Lexus of Naples responded

We're happy you enjoyed an accommodating and thorough visit with Leland! It is always our pleasure to empower our customers to make informed decisions about their vehicles. Thanks for choosing Germain Lexus for the best service! Regards, Don Nelson - General Manager

April 14, 2025

Lee Glesmer was exceptional in helping me last Sat. He had my tire changed quickly & was a pleasure to deal with. Mary Parsons More

by Map14534
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Glesmer
Report | Print
Apr 15, 2025 -

Germain Lexus of Naples responded

Mary, thanks for letting us know how pleased you were with the convenience of this service visit with Lee! It is always our pleasure to get the work done in a timely manner. We'll see you next time! Regards, Don Nelson - General Manager

April 13, 2025

Scott is always nice and always listens to my requests regarding my car. Thank you More

by jeri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McCloskey
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Apr 15, 2025 -

Germain Lexus of Naples responded

Jeri, thanks for the fantastic review of Scott! He's the consummate advocate for our guests, and we're pleased he has always taken exceptional care of you and your vehicle. Thank you for continuing to choose Germain Lexus for the best service! Regards, Don Nelson - General Manager

April 11, 2025

I have always received prompt, professional, premier service with Jackson Kirby…he’s absolutely awesome! More

by pandy32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Report | Print
Apr 15, 2025 -

Germain Lexus of Naples responded

Thank you for honoring us with your patronage over the years. We're so pleased Jackson and the Germain Lexus team continue to serve you well. Get in touch the next time we may be of assistance. We're here for you! Regards, Don Nelson - General Manager

April 10, 2025

Lee Glesmer was tremendous. He was fast, friendly, courteous and very knowledgeable. I only want him as my service manager! More

by Rickwilliams9rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Glesmer
Report | Print
Apr 11, 2025 -

Germain Lexus of Naples responded

Rick, we're happy Lee's expertise helped you have a very positive experience at Germain Lexus. Thank you so much for your excellent feedback. Safe travels until we see you next time. Regards, Don Nelson - General Manager

April 08, 2025

I had a great experience with service advisor Scott Fielding at German Lexus of Naples. He was attentive and polite. I was very satisfied with the vehicle maintenance service. This is my third time doi More

by Kate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fielding
Report | Print
Apr 09, 2025 -

Germain Lexus of Naples responded

Kate, We are grateful for you leaving Scott this stunning review! We are pleased to know that he was attentive, polite and made your experience great. We look forward to continue serving you in the future when the time comes. Regards, Don Nelson - General Manager

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