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Germain Lexus of Naples

Naples, FL

4.9
2,298 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,298 reviews

June 18, 2025

My first experience with Germaine Lexus service department was wonderful. Everyone was so nice and very professional. Danny Rusinik was my service provider. He made sure my appointment was seamles More

by Lks1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Jun 23, 2025 -

Germain Lexus of Naples responded

Thanks for letting us know your appointment was handled seamlessly by Danny and the Germain Lexus service team. We hope you won't hesitate to reach out when we may be of service to you again. Regards, Don Nelson - General Manager

June 17, 2025

Alexander Depew was my service rep'. He kept me advised of this day and upcoming service needs. I appreciated his courtesy and knowing what to expect at my next service. More

by debbiesolon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Depew
Jun 18, 2025 -

Germain Lexus of Naples responded

Thanks for letting us know how satisfied you were with Alexander's assistance, Debbie! We're glad he provided you with his utmost support and insight at this visit. We look forward to making your next appointment just as superb. Regards, Don Nelson - General Manager

June 11, 2025

Had a wonderful experience with Adam Murphy! I was so satisfied with the deal we made he wasn’t pushy or rude I would highly recommend More

by Klrosinski85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Murphy
Jun 12, 2025 -

Germain Lexus of Naples responded

We're thrilled to hear how pleasant your purchase experience was with Adam's assistance! Thank you for sharing your thoughts. We wish you many happy travels this summer in your new Lexus! Regards, Don Nelson - General Manager

June 10, 2025

Danniela was very nice to deal with. She was detailed in her explanations. She deserves five stars! The only problem is the Bluetooth received audio on the smart phone is still dis More

by Napleselaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danniela Alves
Jun 11, 2025 -

Germain Lexus of Naples responded

Hi, Napleselaine! We're so pleased to know you enjoyed working with Danniela at your service visit. We'd be happy to explore the bluetooth issue with you if you'd please get in touch. I look forward to hearing from you. Regards, Don Nelson - General Manager dnelson@germaincars.com 239-592-5533

June 07, 2025

I would definitely recommend Jeff Smith for any future Lexus purchase. He was easy to work with and did what he could to get us to the monthly payment we needed. More

by Sherrdh0504
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Smith
Jun 09, 2025 -

Germain Lexus of Naples responded

Thanks so much for mentioning all the aspects of your dealership experience that stood out. We especially appreciate your kind words and recommendation of Jeff's expertise. Congratulations on your new ride! Enjoy your summer travels! Regards, Don Nelson - General Manager

May 31, 2025

Very clean and flawless as one would expect from Lexus. We drove 6 to get our car and we’re not disappointed! More

by charlesgcostea
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dee Eddy, Germain Lexus Sales Department
Jun 02, 2025 -

Germain Lexus of Naples responded

We sincerely appreciate your thoughtful assessment of our dealership, and we hope you'll think of us the next time you have any automotive or Lexus needs. Safe travels until we meet again, Charles! Regards, Don Nelson - General Manager

May 31, 2025

Great experience at Germain Lexus of Naples. Paul B . Was amazing and would highly recommend. More

by nikityree
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Berggren
Jun 02, 2025 -

Germain Lexus of Naples responded

Niki, we're glad you had such a great dealership experience with Paul. Thank you for your fantastic review of his assistance. We'd love to work with you again some day! Regards, Don Nelson - General Manager

May 23, 2025

Alex Depew was a great help to me earlier this week. I had a few minor issues with my 2018 Lexus, bought at Germain after Hurricane Ian. He arranged a loaner for me. Great job, Alex! More

by Polly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Depew
May 23, 2025 -

Germain Lexus of Naples responded

Polly, we're glad Alex made your day a little easier by being accommodating and efficient. Thanks so much for your positive feedback on this experience. Safe travels until your next visit with us! Regards, Don Nelson - General Manager

May 22, 2025

I have been buying and trading cars for 50 years and this place is the best I have ever been to. Paul Berggran and his staff are polite, professional, courteous and ate a pleasure to deal with. More

by BIG MIKE 3RD
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Germain Lexus Sales Department, Paul Berggren
May 22, 2025 -

Germain Lexus of Naples responded

We appreciate you for leaving Paul this marvelous review! We are delighted to know that he was polite, professional, courteous and a pleasure to deal with. We look forward to working with you again in the future when the time comes. We sincerely congratulate you on your new vehicle- behalf of the entire Germain Lexus team! Regards, Don Nelson - General Manager

May 22, 2025

I had my Lexus serviced recently. I received outstanding service from Scott Joiner my service advisor. He was very friendly and quite responsive. I would recommend Scott to anyone loo More

by Calgaye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Joiner, Germain Lexus Sales Department
May 22, 2025 -

Germain Lexus of Naples responded

Providing exemplary service is so important to us and we are glad that Scott's efforts met your satisfaction and recommendation! We are thrilled to know that he was very friendly and quite responsive. We wish you safe travels until we meet again! Regards, Don Nelson - General Manager