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Germain Lexus of Naples

Naples, FL

4.9
2,310 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,310 reviews

July 09, 2025

Danniela Alves service advisor is excellent and kept us well informed re service needs! She’s the best we’ve worked with!! More

by danbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniela Alves was our only direct contact - exceeded our expectations!
Jul 09, 2025 -

Germain Lexus of Naples responded

Dan, thank you for taking a moment to share positive feedback on Danniela. We truly appreciate hearing from people who have been helped by our amazing team. Please come see us again some day! Regards, Don Nelson - General Manager

July 09, 2025

Skye Carter at Germain Lexus of Naples is an amazing Service Advisor. Knowledgeable, friendly and excellent communication skills. I cent say enough good about my experience. More

by Tfazio2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skye Carter
Jul 09, 2025 -

Germain Lexus of Naples responded

Thank you for sharing positive feedback on Skye! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's exactly what she provided for you. We look forward to your next visit! Regards, Don Nelson - General Manager

July 03, 2025

Dealership was very professional and accommodating. Timm Bastyr was great to work with. Would highly recommend Germaine Lexus!! More

by Jeffhyman51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Timm Bastyr , Germain Lexus Sales Department
Jul 07, 2025 -

Germain Lexus of Naples responded

Jeff, we're delighted Timm and the Germain Lexus team provided you with an experience worth recommending. We really appreciate you telling us what you liked about this transaction. Enjoy your summer travels! Regards, Don Nelson - General Manager

July 03, 2025

Courteous, professional, timely service. Good communication by Daniella. Effective video explanation of proposed work recommended. More

by manalay239
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniella Alverez
Jul 07, 2025 -

Germain Lexus of Naples responded

We're happy Danniela handled your visit with great care and got you safely back on the road in a timely manner. We hope you'll continue to choose Germain Lexus for all your automotive needs! Regards, Don Nelson - General Manager

July 01, 2025

Adria Levy always goes above and beyond when I get my cars serviced. Honesty if it wasn’t for her I would probably get frustrated but she makes waiting for your car to be serviced a pleasure. Germain Lex More

by lagig1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adria Levy
Jul 02, 2025 -

Germain Lexus of Naples responded

Lisa, thanks for your positive feedback on the service and support provided to you by Adria! She's the consummate advocate for our clients and we're pleased to know how satisfied you were with this experience. See you next time! Regards, Don Nelson - General Manager

June 30, 2025

Excellent service. Leland Glesmer always gives great service. Nice snack amenities. Very nice showroom with very friendly staff. More

by Dek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland Glesmer
Jul 02, 2025 -

Germain Lexus of Naples responded

That's great to hear, Dek! We're always striving to give our customers the best experience possible. Thanks for letting us know your service visit with Lee was comfortable and straight-forward. See you next time! Regards, Don Nelson - General Manager

June 30, 2025

Leland/Mark was extremely informative in helping me make a decision. He was quite patient with me and my questions. I feel very comfortable to get in touch with him if I need anything else. More

by lyndafmartin
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ana, Germain Lexus Sales Department
Jul 02, 2025 -

Germain Lexus of Naples responded

Thanks so much for your thoughtful feedback, Lynda. We're glad our sales team took the time to address your needs and interests to ensure a truly satisfying dealership experience. We certainly look forward to working with you again some day. Regards, Don Nelson - General Manager

June 27, 2025

Jackson Kirby has been my service consultant thru a number of years and a number of vehicles. He has always exceeded expectations and made every service or emergency ( battery's to tires) a satisfactor More

by pdmbugs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Smith, Jackson Kirby
Jun 27, 2025 -

Germain Lexus of Naples responded

Nothing means more to us than your complete satisfaction, so we're delighted Jackson always handles your visits with great care and communication. We hope to ensure the same circumstances at your next appointment. Regards, Don Nelson - General Manager

June 26, 2025

Orllando Sabau was friendly and knowledgable. He guided me through the sales process with patience and care and ensured that i was taken care of be Steve Duran the Finance Manager. Steve was al More

by bob.neuman59.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Duran, Eddie Vasco
Jun 26, 2025 -

Germain Lexus of Naples responded

Thanks for your positive feedback, Bob. We're delighted Orllando and Steve both provided exceptional service at every step in the process. Congrats on your new Lexus! We wish you all the best in your travels ahead, from everyone at Germain Lexus. Regards, Don Nelson - General Manager

June 23, 2025

Lee kept me informed and delivered the job in very reasonable time. Very efficient and courteous. More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland Glesmer
Jun 24, 2025 -

Germain Lexus of Naples responded

Chuck, thank you for letting us know how pleased you were with Lee's exceptional service. It is our pleasure to make your service visits valuable and convenient. We wish you the safest of travels until we may assist you again. Regards, Don Nelson - General Manager