Germain Lexus of Naples

As usual Lexus is The Gold Standard for service! Mr Joiner is always professional, very genuine and kind. Mr Joiner is always professional, very genuine and kind. More

My first impression with Paul Bergrener was his knowledge, kindness, professionalism and his patience over all! He made me feel safe and comfortable knowing my purchase in 17 years! I walked out fe knowledge, kindness, professionalism and his patience over all! He made me feel safe and comfortable knowing my purchase in 17 years! I walked out feeling confident that I can reach out if I had any issues or concerns. I will recommend Germain Lexus dealer ship and Paul! More

Great service, Alex Depew was as efficient and helpful as always. Made the whole visit stress free. always. Made the whole visit stress free. More

Great dealership to work with. It was a pleasure working with Adam Murphy my salesman as he was very professional and met all my expectations. Every part of the process working wit It was a pleasure working with Adam Murphy my salesman as he was very professional and met all my expectations. Every part of the process working with this dealership was Top Notch and I would gladly buy from them again. I had to drive 2 hours to get to this dealership and it was well worth it. More

Mark Lee was very easy to deal with and all the managers are great. I will be buying at germain again managers are great. I will be buying at germain again More

Jackson Kirby is a very knowledgeable, friendly and efficient service manager for Germain Lexus. He makes every visit smooth. efficient service manager for Germain Lexus. He makes every visit smooth. More

Leland Glesmer is my Service Adviser since purchasing my Lexus. He has done a very good job in reviewing services and getting scheduled. Also, he offered advise on next scheduling based on my intended milea Lexus. He has done a very good job in reviewing services and getting scheduled. Also, he offered advise on next scheduling based on my intended mileage. Since the wait sometimes longer than 2 hours, would be great if the complimentary bowl of fruit or something similar sustainable would be available. But, thanks for the coffee machine! More

Brought my 2023 Lexus IS 350 F Sport for service yesterday. Since my Lexus had such low mileage, the service agent suggested that I consider replacing the various fluids. All told, service was not o yesterday. Since my Lexus had such low mileage, the service agent suggested that I consider replacing the various fluids. All told, service was not only timely but excellent. More

Lee Glesmer helped me out yesterday when my gas cap was stuck and I couldn’t get it open to add gas. Lee responded to my telephone call after another person in customer service told me that he couldn’t hel stuck and I couldn’t get it open to add gas. Lee responded to my telephone call after another person in customer service told me that he couldn’t help me until next Monday. That was totally unacceptable. Lee told me to bring the car that afternoon. It was a broken spring and he had it replaced. He was Johnny on the spot. More

Facility is very nice with comfortable waiting area. Service was performed as expected in a reasonable amount of time. There was a good explanation of everything that was done on my car. Service was performed as expected in a reasonable amount of time. There was a good explanation of everything that was done on my car. More