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Germain Lexus of Naples

Naples, FL

Overview
Reviews
Vehicles
4.9
2,416 Reviews
Call Dealership (239) 592-5533
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13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,416 reviews

December 12, 2025

Germain service is consistently good thanks to my service advisor, Jackson Kirby. Appreciate the technician Jesus Mendoza who provided a video of my car inspection. More

by FrancisX11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Mendoza, Jackson Kirby
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Dec 12, 2025 -

Germain Lexus of Naples responded

Francis, Jackson works hard to make every visit smooth and consistent, and Jesus’s inspection videos are a great way to keep customers informed. Thank you for recognizing both of them, we’re grateful for your continued trust! Warmest Regards, Don Nelson - General Manager

December 11, 2025

Lee Glesmer is very nice and helpful. He is always courteous and explains what to expect. More

by bcook0648
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Germain Lexus Sales Department
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Dec 12, 2025 -

Germain Lexus of Naples responded

We’re delighted to hear that Lee is consistently courteous, helpful, and clear in explaining what to expect. We appreciate your kind words and your trust in our team. Warmest Regards, Don Nelson - General Manager

December 10, 2025

Germain Lexus Service is outstanding and the people who are helping us receive the very best care possible! More

by awilliams84
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adria Levy
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Dec 11, 2025 -

Germain Lexus of Naples responded

AWilliams, We're really glad our team at Germain Lexus has been taking such great care of you. Knowing that you feel you're receiving the very best service possible means a lot to us. We appreciate your trust, and we're here for you whenever you need us! Warmest Regards, Don Nelson - General Manager

December 09, 2025

Frank Concepcion was both courteous and patient in responding to my numerous questions. He is a credit to his profession. More

by grayp
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Frank Concepcion
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Dec 11, 2025 -

Germain Lexus of Naples responded

We’re happy to hear Frank’s patience and courtesy stood out during your visit. He’s a valued member of our team, and we appreciate you acknowledging his efforts. Warmest Regards, Don Nelson - General Manager

December 08, 2025

As usual Lexus is The Gold Standard for service! Mr Joiner is always professional, very genuine and kind. More

by javcarms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Joiner
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Dec 11, 2025 -

Germain Lexus of Naples responded

We're pleased to hear that Mr. Joiner consistently delivers the professional, genuine care that reflects our standards. His dedication to treating every customer with kindness and respect is something we value greatly. We appreciate your loyalty and look forward to serving you for years to come. Warmest Regards, Don Nelson - General Manager

December 08, 2025

My first impression with Paul Bergrener was his knowledge, kindness, professionalism and his patience over all! He made me feel safe and comfortable knowing my purchase in 17 years! I walked out fe More

by margiek9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spanish gentleman in financing/accounting , Paul Berggren
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Dec 11, 2025 -

Germain Lexus of Naples responded

Margie, We’re thrilled that Paul’s knowledge, patience, and genuine care helped you feel safe, supported, and confident in your first purchase in 17 years. Your trust and your recommendation mean so much to us. We’re honored you chose Germain Lexus! Warmest Regards, Don Nelson - General Manager

December 05, 2025

Great service, Alex Depew was as efficient and helpful as always. Made the whole visit stress free. More

by Barry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Depew
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Dec 06, 2025 -

Germain Lexus of Naples responded

Barry, We're thrilled that Alex Depew continues to deliver such efficient and helpful service for you. Making your visits stress-free is exactly what we aim for, and we're so glad he's consistently taking great care of you. We appreciate your business and hope to see you again soon! Warmest Regards, Don Nelson - General Manager

December 04, 2025

Great dealership to work with. It was a pleasure working with Adam Murphy my salesman as he was very professional and met all my expectations. Every part of the process working wit More

by Rich
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Murphy, Steve Duran
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Dec 05, 2025 -

Germain Lexus of Naples responded

Rich, We're truly grateful you chose to make the two-hour journey to our dealership and that Adam Murphy provided you with such professional service. It's wonderful to hear that every part of the process met your expectations and that you'd gladly return for future purchases. Thank you for recognizing our team's commitment to excellence, your business means everything to us, and we look forward to serving you again. Best Regards, Don Nelson - General Manager

December 03, 2025

Mark Lee was very easy to deal with and all the managers are great. I will be buying at germain again More

by tesorio.tony
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Lee
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Dec 03, 2025 -

Germain Lexus of Naples responded

Tony, It's wonderful to hear that Mark Lee provided you with such a pleasant experience and that our managers made a positive impression as well. Knowing you'll return for your next vehicle means the world to us. Thank you for your trust and loyalty, we look forward to serving you again. Best Regards, Don Nelson - General Manager

December 02, 2025

Jackson Kirby is a very knowledgeable, friendly and efficient service manager for Germain Lexus. He makes every visit smooth. More

by swkatz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Print
Dec 03, 2025 -

Germain Lexus of Naples responded

Thank you for sharing your experience with Germain Lexus. We’re delighted to know Jackson Kirby’s knowledge, friendliness, and efficiency make every visit smooth. Your recognition of his dedication means a great deal to our team. Best Regards, Don Nelson - General Manager

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