Germain Lexus of Naples

Greeted by original saes man, Steve Duran. Nice conversation...how was the car, etc. Service guy was great (can't remembe name), car done exactly at time said. Even cleaned inside windshield, whi conversation...how was the car, etc. Service guy was great (can't remembe name), car done exactly at time said. Even cleaned inside windshield, which was filthy. Waiting room comfortable. More

The service was fast & efficient. We were given a complete report regarding what other problems we should address in the very near future. A cost estimate was also included in this report. When we complete report regarding what other problems we should address in the very near future. A cost estimate was also included in this report. When we were hesitant about what we should do next, Richard C. suggested what our priorities should be in dealing with these issues, More

This is my third Lexus and I am sold on the brand all ready. Michael Diaz was an excellent representative. He was very detailed and efficient and friendly. It was a pleasure to work with him. ready. Michael Diaz was an excellent representative. He was very detailed and efficient and friendly. It was a pleasure to work with him. More

Ann Bess met us and gave us an excellent overview of the Lexus IS250 before taking us out for a test drive which went very well. We quickly reached an agreement on the price and trade-in value of my car wit Lexus IS250 before taking us out for a test drive which went very well. We quickly reached an agreement on the price and trade-in value of my car without all the painful haggling which often accompanies a car deal. Michael Lawson completed all the financial details quickly and efficiently and ,while pointing out the additional options available to us, did not apply any sales pressure techniques which seem to be the norm at other dealerships. Overall it was the best experience we have had in purchasing a new car. More

Great experience. I would highly recommend Germain Lexus and my sales associate Fred Webley and business manager Roger to anyone. In addition my new Lexus is awesome. and my sales associate Fred Webley and business manager Roger to anyone. In addition my new Lexus is awesome. More

My service with Ann Bess and Wayne Mccloud was great and I am perfectly happy with alll the dealership experience. Ann personally helped me and i needed it . I am perfectly happy with alll the dealership experience. Ann personally helped me and i needed it . More

I found John to be friendly, fast and accurate. The estimated time of labor was 6 hours and that was correct. The estimate time of completion was 4 PM. The actual time of completion was over a half hou estimated time of labor was 6 hours and that was correct. The estimate time of completion was 4 PM. The actual time of completion was over a half hour earlier. More

Great service experience. Dawn kept me informed of the progress of my service- delivering my car at the promised time. It was a pleasure doing business with Dawn and Lexus. progress of my service- delivering my car at the promised time. It was a pleasure doing business with Dawn and Lexus. More

Joe does a great job, and is positive for the brand. I thought that for this service the price was high. My wife and I were considering a new vehicle, but having spent over $2500 on the car over the la thought that for this service the price was high. My wife and I were considering a new vehicle, but having spent over $2500 on the car over the last two years we might as well run it in to the ground. Barrie Larvin MS More

Both Chuck Koenig and Mike Lawson were very friendly, professional, timely and courteous. They invited me back just to say hello or to answer any questions that might arise. Chuck even offered to make professional, timely and courteous. They invited me back just to say hello or to answer any questions that might arise. Chuck even offered to make a house call if there were any problems with my remote garage door opener. More