Germain Lexus of Naples

Shawn is a great person to work with. He is always pleasant and answers my questions in an easy way for me to understand. I have dealt with other people at this agency who are not as pleasant and do n pleasant and answers my questions in an easy way for me to understand. I have dealt with other people at this agency who are not as pleasant and do not have his patience. When I first bought my 2007 LS460 I had a problem with the front end pulling to the right. The first person said there did not seem to be a problem. Then the Zoneman came in town and said that I had replaced the tires with the wrong type and therefore nothing could be done. Shawn reseached the problem further and found that yes others had had the same problem. Some parts were replaced and now the problem is mostly fixed. Thanks to his persistance I have been very pleased with this car and the way he helped me. I always ask for Shawn and he takes good care of me. More

Michael gave ALL the information I sought plus that which I didn't know I needed.He explained the price components to my satisfacton.His manner and attentiveness were above reproach. At other points the serv I didn't know I needed.He explained the price components to my satisfacton.His manner and attentiveness were above reproach. At other points the service dept. performed on schedule with no surprises. Overall a great dealership. More

We have purchased our last two vehicles from Germain Lexus. My wife and I drive from Tampa past three other dealerships to do business with Germain in Naples. The competitive price and superior custom Lexus. My wife and I drive from Tampa past three other dealerships to do business with Germain in Naples. The competitive price and superior customer service makes the three trip each way well worth the effort. Friendly personnel, clean dealership with great inventory and effective follow up will keep us coming back. More

I Have leased three cars from these fine gentlemen in the past seven months and would recommend anyone looking to purchase or lease a Lexus go to these gentlemen FIRST. Germain Lexus's entire staff was very past seven months and would recommend anyone looking to purchase or lease a Lexus go to these gentlemen FIRST. Germain Lexus's entire staff was very helpful in answering all my questions and concerns from the time I walked in the door to the time I left with my new lexus. More

Five years ago i experienced unfavorable relations with this dealership...however, due to persistent, efficient, and caring management and service personnel i completly changed my thinking. I now absolute this dealership...however, due to persistent, efficient, and caring management and service personnel i completly changed my thinking. I now absolutely LOVE this dealership. I went to get a tire fixed and left with a new (to me) Lexus SUV (used).....this is a vehicle i wanted five years ago, and although i only intended to fix a tire on my previous Lexus, i ended up driving out with the "car of my dreams"....with most special thanks to Lu Gani, Miguel Perez...and yur most wonderful service mgr. Shawn (?) For the past five years your people have made me almost feel like "family" and i look forward to going there because of them! What could have turned into a long-time negative impression of both Lexus as well as this particular deaalership, has been completely, drastically turned around. I credit this change to the wonderful people you have employed there. I feel that they are honest, reliable, sincere, and loyal to their customers. What more could anyone ask for! in addition to all that, i just LOVE the Lexus automobile, have wanted one all my driving life...esp the suv...and now I HAVE ONE.. p.s. i am 77 years old....so it is a real pleasure for me to be another "satisfied customer". Please make sure the people involved receive the praise they so rightly deserve. Thank you most sincerely Darlene Thomas More

Sean and Miguel are outstanding folks and they really saw to my demands. It was a sincere pleasure working with them. I hope to have a long term relationship with Germain Lexus.Even the finance guy, Mike to my demands. It was a sincere pleasure working with them. I hope to have a long term relationship with Germain Lexus.Even the finance guy, Mike was awesome and also the lady that sold me the tint job. Vik Bajnath More

I have been a loyal Lexus costumer for 6 years now, I have always praised the dealership and service department for their outstanding costumer dedication. I visited the dealership last week in search of have always praised the dealership and service department for their outstanding costumer dedication. I visited the dealership last week in search of a new vehicle, I was promptly greeted by Chuck Koenig! He took time to listen to my needs and desires for my new vehicle. He was very knowledgeable about all of the features that the car had to offer, and went above and beyond to ensure that the car was everything I wanted and more. Chuck is a great addition to the Germain Lexus team and an overall great person to work with. I also must sing praise to Mike Lawson who made the financing portion both fun and entertaining, he too far surpassed my expectations taking time to answer every question (trust me there were a lot) and explained every step of the process. I look forward to working with both of these gentlemen in the future! More

I have shawn as my customer service representative for several years, and I can't say enough about the quality of his services. Very prompt on responding phone calls, very pleasant and professional. He several years, and I can't say enough about the quality of his services. Very prompt on responding phone calls, very pleasant and professional. He works around my schedule. He does and excellent job. He goes beyond my expectations. More

The whole Germain Lexus dealership in Naples is very friendly, especially their service manager Shawn. At every visit he goes out of his way to do the best for me and gets me comfortable in their custom friendly, especially their service manager Shawn. At every visit he goes out of his way to do the best for me and gets me comfortable in their customer lounge. This is my forth Lexus and I recommend their dealership to all my friends..........June Singer..Naples Fl. More

Germaine and Frank Smith have given us outstanding service -- we have never had a problem and Frank has been very helpful with the GPS system which can be dificult to understand. I appreciate service -- we have never had a problem and Frank has been very helpful with the GPS system which can be dificult to understand. I appreciate the help. It would be also be helpful to have a sesson about once a month to revue some of the fine points of thr Navigation System. Some of us Senior citizens need more help. Thanks More