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Germain Lexus of Naples

Naples, FL

4.9
2,399 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,399 reviews

November 04, 2025

When visiting a Lexus dealership, I expect an exceptional experience. Germain Lexus has always met or exceeded my expectations. More

by Tom Quinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Nov 05, 2025 -

Germain Lexus of Naples responded

Tom, We appreciate your loyalty and thoughtful feedback. It’s our goal to provide exceptional service every time, and we’re proud to have earned your confidence. Regards, Don Nelson - General Manager

November 03, 2025

Danny Rusinik always more than helpful. I’m so fortunate to have him for a service advisor at Germain Lexus in Naples Fl. Always a positive experience at this Lexus dealer. Danny S alway More

by kevin4michels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Nov 04, 2025 -

Germain Lexus of Naples responded

Kevin, Danny Rusinik consistently delivers more than helpful service! His commitment to making every visit positive clearly shows. He'll be touched to know you feel fortunate to work with him. Thanks for your loyalty to Germain Lexus of Naples. Regards, Don Nelson - General Manager

November 01, 2025

We've been dealing with them for 5 years now, always a courteous and positive experience, both in auto sales, leasing and service. More

by wjfhoff
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark Lee, John McCloskey, Germain Lexus Sales Department
Nov 01, 2025 -

Germain Lexus of Naples responded

Thank you for being a loyal part of our Germain Lexus family for the past five years! We’re so grateful for your continued trust and are thrilled to hear that your experiences, whether in sales, leasing, or service, have always been courteous and positive. Regards, Don Nelson - General Manager

October 31, 2025

Scott Fielding, my Service Advisor at Germain Lexus, was very professional and did a great job during my recent visit. More

by Efhites
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fielding
Nov 01, 2025 -

Germain Lexus of Naples responded

Thanks for the shoutout to Scott! He always strives to deliver top-notch service, and it’s great to hear he made your visit smooth and professional. We look forward to seeing you again soon! Regards, Don Nelson - General Manager

October 30, 2025

I BROUGHT MY CAR IN FOR ITS 1ST SERVICE AND DEALT WITH DANNIELA ALVES SHE WAS A PLESSURE TO DEAL WITH AND VERY PROFESSIONAL More

by roadside
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DANNIELA ALVES, Germain Lexus Sales Department
Oct 31, 2025 -

Germain Lexus of Naples responded

We're so glad Danniela Alves provided pleasant, professional service for your first visit. Starting off on the right foot is important, and Danniela clearly delivered. She'll really appreciate your kind words. Thanks for your business! Regards, Don Nelson - General Manager

October 30, 2025

Dan was wonderful dealing with me , it was easier talking to him and he explained everything to me . He loaned me a car too. More

by bindercatherine3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik., Danny Rusinik
Oct 31, 2025 -

Germain Lexus of Naples responded

Thank you so much for this positive feedback! We're thrilled Dan made everything easier for you by explaining things clearly and providing you with a loaner car. His wonderful, communicative approach is exactly what we value. Dan will be pleased to know he made your experience smooth and convenient. We appreciate your business! Regards, Don Nelson - General Manager

October 30, 2025

Germaine Lexus of Naples and Mr. Isaac Herzberg were outstanding in every way when we recently went to purchase, ( lease), a new vehicle. As a person who was hesitant to purchase a n More

by Merrlc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben, Steve Duran, Germain Lexus Sales Department
Oct 31, 2025 -

Germain Lexus of Naples responded

Merrlc, Thank you so much for this beautifully detailed review! We're absolutely thrilled that Isaac Herzberg and the entire team at Germain Lexus of Naples made your leasing experience so outstanding. Isaac will be truly honored to know his extensive knowledge, patient demeanor, and encouragement helped ease your hesitation about new technology and turned it into something to embrace. His willingness to test drive with you, answer every question, personally deliver your vehicle, and thoroughly explain everything shows the dedication he brings to every customer. We're also pleased you felt the team's mutual respect and commitment to making your business important. Your high recommendation to family and friends is the ultimate compliment. Congratulations on your new Lexus and thank you for choosing Germain Lexus of Naples! Regards, Don Nelson - General Manager

Oct 31, 2025 -

Merrlc responded

Everything I wrote is 100% accurate, and straight from the heart. Michael and I both are so pleased with the way Lexus went above and beyond to take care of us. The vehicle drives like a dream too! Thanks so much for all that Isaac and the team did to make the experience totally positive and memorable in every way.

October 29, 2025

Skye Carter is my service advisor at Germain Lexus. She does a great job of explaining my options and making sure I am happy with the service I received, More

by jwestrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skye Carter
Oct 30, 2025 -

Germain Lexus of Naples responded

Thank you for the great feedback about Skye Carter! We're so glad she explains your options clearly and makes sure you're happy with your service. She's a fantastic service advisor, and we appreciate your business at Germain Lexus! Regards, Don Nelson - General Manager

October 28, 2025

My first service appt exceeded my expectations. My service rep, Danniela Alves asked all good questions and went the extra mile when I asked to have the front floor mats vacuumed. Timing was reas More

by wherleyc
Recommend Dealer
Yes
Employees Worked With
Danniela Alves
Oct 29, 2025 -

Germain Lexus of Naples responded

It's wonderful to hear that Danniela Alves provided thorough service and went the extra mile by vacuuming your floor mats. We're glad your first service appointment exceeded expectations with reasonable timing and great care. Thank you for your business, and Danniela will be thrilled to hear your feedback! Regards, Don Nelson - General Manager

October 28, 2025

Danny Rusinik is my service advisor at Germain Lexus. He does a great job taking care of my service needs. More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Oct 29, 2025 -

Germain Lexus of Naples responded

Greg, Thank you for the great review! We're so happy Danny Rusinik has been taking such good care of your service needs. He's a great service advisor, and he'll be thrilled to hear this! Thanks for your business, and we look forward to seeing you again! Regards, Don Nelson - General Manager