Back

Germain Lexus of Naples

Naples, FL

4.9
2,412 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

Directions

By Type

Showing 2,412 reviews

November 20, 2025

Adria Levy is an outstanding (better than excellent) asset to Germain Lexus of Naples. Adria Levy personality and customer service skills are at the highest level of professionalism. Adria Levy More

by Tribulger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adria Levy, Robbie
Nov 21, 2025 -

Germain Lexus of Naples responded

Thank you for this outstanding feedback about Adria Levy and Robbie at Germain Lexus of Naples. We're pleased to hear Adria demonstrated the highest level of professionalism through her confidence, knowledge, timely scheduling, sense of urgency, and consistent communication throughout your service experience. Your recognition of Adria's exceptional customer service skills and her coordination with Robbie to successfully complete your repairs is greatly appreciated. We also appreciate your acknowledgment of Robbie's excellent technical work. As a retired business owner, your perspective on the value Adria brings to our dealership means a great deal to us. Thank you for your business and recommendation Best Regards, Don Nelson - General Manager

November 18, 2025

I have been a Germain Lexus customer several times. The personnel and service are the best. Larry Vasco was most helpful for a recent purchase. More

by bobbonbradley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Vasco, Germain Lexus Sales Department, Eddie Vasco
Nov 18, 2025 -

Germain Lexus of Naples responded

We're so pleased to hear that Larry Vasco was most helpful with your recent purchase and that our personnel and service consistently meet your expectations. Your trust through multiple purchases is truly valued, and we look forward to serving you again. Best Regards, Don Nelson - General Manager

November 17, 2025

Thorough and courteous with good thought ful service and answering all questions within reasonable time More

by Mlkoul.0710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Nov 18, 2025 -

Germain Lexus of Naples responded

Mlkoul, We appreciate your feedback and are pleased our staff delivered thoughtful, timely service while addressing all your concerns. Best Regards, Don Nelson - General Manager

November 17, 2025

Dedra Eddy was a pleasure to work with! She was not only knowledgeable but very responsive in every way ! She answered any and all questions and made our buying experience with Germain Lexu More

by Cargirlforever
Recommend Dealer
Yes
Employees Worked With
Lu Gani, Germain Lexus Sales Department, Jeff Smith, Matthew Christen, Paul Berggren
Nov 18, 2025 -

Germain Lexus of Naples responded

We're so glad Dedra Eddy made your buying experience at Germain Lexus such a pleasure! She really is knowledgeable and responsive, and it's great to hear she answered all your questions and kept things stress-free. Thanks for sharing this feedback, and we'll be here whenever you need us! Best Regards, Don Nelson - General Manager

November 16, 2025

Dan Rusinik was as always very efficient and professional He is a credit to your organisation More

by nigeldeacon7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Nov 18, 2025 -

Germain Lexus of Naples responded

Thank you for recognizing Dan’s efficiency and professionalism! We’re proud to have him as part of our team. Best Regards, Don Nelson - General Manager

November 15, 2025

Our service rep, Danny Rusnick gave us excellent service as always. We required a lengthy service time so we had a loaner car which was very much appreciated. We always make sure we come to Germain Lexus fo More

by harlene0519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Nov 15, 2025 -

Germain Lexus of Naples responded

Harlene, We really appreciate this wonderful feedback and your continued loyalty! It's great to hear that Danny consistently provides excellent service every time you visit. We're glad the loaner car made your lengthy service time more manageable, we know how important it is to keep you mobile. Thanks for always choosing Germain Lexus for all your service needs. Best Regards, Don Nelson - General Manager

November 12, 2025

Danny Resnak took excellent care of me as he always does. I appreciate his recommendations concerning safety. More

by Bev.ertman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Nov 13, 2025 -

Germain Lexus of Naples responded

We truly value your continued trust in our service department. Danny Resnak is honored to consistently provide excellent care and thoughtful safety recommendations, and he looks forward to assisting you at your next visit. Best Regards, Don Nelson - General Manager

November 12, 2025

Larry Vasco was very pleasant to work. The process work just like he described. He returned phone calls and texts and was able to answer all questions. This is my second purchase from Ge More

by broddeb
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Germain Lexus Sales Department
Nov 13, 2025 -

Germain Lexus of Naples responded

Thank you for your continued trust and loyalty to Germain Lexus of Naples! We’re delighted to hear that Larry Vasco made your second purchase experience just as smooth and pleasant as described. His responsiveness and attention to detail truly reflect our commitment to exceptional customer care. We appreciate your kind words and look forward to serving you again in the future! Best Regards, Don Nelson - General Manager

November 09, 2025

Jackson Kirby was very helpful. I needed to use my tire protection plan and it was a seamless service. The process went exactly as described. A loaner car was provide and the projec More

by broddeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Nov 13, 2025 -

Germain Lexus of Naples responded

We appreciate your thoughtful review. Jackson’s attention to detail and commitment to clear communication reflect the high standards we strive for every day. Thank you! Best Regards, Don Nelson - General Manager

November 07, 2025

Germain exceeded all my expectations! We were able to find the vehicle we wanted and are very satisfied with the cost. I highly recommend Germain to anyone looking for an honest, dealers More

by Derogatispeter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Duran, Germain Lexus Sales Department, Eddie Vasco
Nov 08, 2025 -

Germain Lexus of Naples responded

We appreciate your thoughtful feedback. It’s great to know our team delivered honest service, quality vehicles, and a smooth experience from start to finish. Thank you for choosing Germain Lexus of Naples! Best Regards, Don Nelson - General Manager

Nov 08, 2025 -

Derogatispeter responded

Appreciate Eddie taking care of me at off and getting back to me to confirm. This was greatly appreciated. Peter DeRogatis