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Germain Lexus of Naples

Naples, FL

4.9
2,067 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,067 reviews

April 08, 2024

We were given the opportunity to look at the various cars on the lot without someone lurking. When ready, Orllando Sabau was there ready to help More

by Susan Grinvalsky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Orllando Sabau, Germain Lexus Sales Department
Apr 09, 2024 -

Germain Lexus of Naples responded

Susan, thanks for taking a moment to tell us how your dealership visit went. We're glad you enjoyed looking around on your own until you were ready for some assistance. Orllando is a fantastic person to work with. Thank you for your review! Regards, Don Nelson - General Manager

April 04, 2024

Jackson Kirby has been my service rep since about 2019. He is always friendly, competent, time efficient and makes me feel well cared for. He is an asset to Germain Lexus of Nsples. Always a smile. More

by whalenlr49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Apr 04, 2024 -

Germain Lexus of Naples responded

Thanks for the love! We're thrilled you always enjoy working with Jackson and the Germain Lexus team for your automotive needs. We hope to be of service to you for many more years to come! Regards, Don Nelson - General Manager

April 04, 2024

Great Customer Service from all employees. Larry Vasco was my sales contact and he was very responsive to all my needs. When I go to this dealership there is never any pressure to buy a car More

by daverabinove
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Larry Vasco, John Azarow, Jackson Kirby
Apr 04, 2024 -

Germain Lexus of Naples responded

Thank you for honoring us with your patronage over the years. We're so pleased Larry and the team continue to serve you well. Congrats on the new ride, and best wishes for amazing travels, from everyone at Germain Lexus. Regards, Don Nelson - General Manager

April 02, 2024

Very easy to work with and very accommodating and accessible. Have used Scanlon Lexus for years and Alec matched their offer to allow to stay local More

by firstcaresusan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alec Lizell, Germain Lexus Sales Department
Apr 03, 2024 -

Germain Lexus of Naples responded

Thank you for sharing your experience with us! We're delighted Alec handled your wishes with the utmost advocacy and grace. Congrats on the new Lexus! Here's wishing you all the best in your travels, from everyone at Germain Lexus! Regards, Don Nelson - General Manager

March 28, 2024

Scott Fielding was efficient, professional and delivered on every promise made. Check in was smooth, use of shuttle was pleasurable. More

by roger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fielding
Mar 28, 2024 -

Germain Lexus of Naples responded

We're so happy to hear that, Roger! Thank you for letting us know how pleased you were with Scott's exceptional service. It is our pleasure to make your service visits valuable and convenient. We wish you the safest of travels until we may serve you again. Regards, Don Nelson - General Manager

March 28, 2024

Everyone was helpful and knowledgeable. It was a very pleasant experience and I love my car!! More

by helga223
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Ortiz, Steve Duran, Germain Lexus Sales Department
Mar 28, 2024 -

Germain Lexus of Naples responded

Thank you for your 5-star review, Helga! We're thrilled to know how pleased you were with the excellent service our team provided for you. Congrats on the new ride! Best wishes for awesome travels, from the whole team at Germain Lexus! Regards, Don Nelson - General Manager

March 27, 2024

Great service department. Lee has and is an asset to your companies core value. Thanks More

by roashaljen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee of the service advisor
Mar 28, 2024 -

Germain Lexus of Naples responded

Thank you for your lovely feedback. We're pleased you continue to receive the best care and guidance from Lee and our amazing team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure! Regards, Don Nelson - General Manager

March 27, 2024

Awesome experience both buying and servicing our Lexus products. Particular kudos's to Scott Fielding in Service, Hector Cortez in sales, Michelle in finance and Don, the GM. More

by lllppi9005
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Fielding Service - Don, the GM, Germain Lexus Sales Department, Zach Germain
Mar 27, 2024 -

Germain Lexus of Naples responded

That's great to hear! We're always striving to give our guests the best experience possible. On behalf of Scott, Hector, Michelle, and myself, thanks for letting us know we're succeeding at that! Regards, Don Nelson - General Manager

March 26, 2024

The service I received was exceptional and it was due to Jackson Kirby my service advisor along with my mechanic. This dealership’s service and overall customer experience is always the best! More

by billodorizzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Mar 27, 2024 -

Germain Lexus of Naples responded

Thank you for reporting on the exceptional work Jackson and our service team did for you! It is always our pleasure to help you keep your vehicle in shape. Thanks for choosing Germain Lexus! Regards, Don Nelson - General Manager

March 25, 2024

I had the most pleasant experience at Germain Lexus. I am a single woman who had went to another dealership and was treated like I was a dumb blonde. Germain Lexus everyone treated me with respect and w More

by bosons.casks.0a
Recommend Dealer
Yes
Employees Worked With
Dee and Ernie, Germain Lexus Sales Department
Mar 25, 2024 -

Germain Lexus of Naples responded

Thanks for taking a moment to let us know how helpful you found this visit! We're delighted our team provided you with all the answers you needed to make this a positive experience. Enjoy your new Jeep! Regards, Don Nelson - General Manager