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Germain Lexus of Naples

Naples, FL

Overview
Reviews
Vehicles
4.9
2,298 Reviews
Call Dealership (239) 592-5533
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13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,298 reviews

April 30, 2025

My recent service experience was outstanding. Scott Joiner was knowledgeable and professional. He clearly explained what would be done and gave me information to guide be for future service. M More

by Dean Eisenberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Joiner
Report | Print
Apr 30, 2025 -

Germain Lexus of Naples responded

Thanks for letting us know how satisfied you were with Scott's assistance, Dean! We're glad he provided you with his utmost support and insight at this visit. We look forward to making your next appointment just as superb. Regards, Don Nelson - General Manager

April 28, 2025

Purchase, convenience and customer service, best dealership in Collier County. As single woman, I appreciate the personal customer care after the purchase. More

by Happy Client
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Joiner in Service
Report | Print
Apr 29, 2025 -

Germain Lexus of Naples responded

Thank you for your positive review! We sincerely appreciate your thoughtful assessment of our dealership, and we hope you'll think of us the next time you have any automotive or Lexus needs. Regards, Don Nelson - General Manager

April 26, 2025

Scott joiner does a nice job. Good. service, fast with no nonsense. Desalen waiting are is nice. More

by hankoslosky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott joiner.
Report | Print
Apr 29, 2025 -

Germain Lexus of Naples responded

Hank, thank you for your trust in our service team! We're happy Scott provided you with an engaging and informative visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure! Regards, Don Nelson - General Manager

April 23, 2025

Excellent service department. Waited for a typical service and car was finished on time. Thank you Jackson Kirby for your assistance. More

by rhkliman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Report | Print
Apr 24, 2025 -

Germain Lexus of Naples responded

Thank you for letting us know how pleased you were with Jackson's exceptional service. It is our pleasure to make your service visits valuable and convenient. We wish you the safest of travels until we may assist you again! Regards, Don Nelson - General Manager

April 21, 2025

Scott Fielding was very polite, professional, courteous, and he kept us updated on the progress of our service. More

by Mikehkc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fieldman.
Report | Print
Apr 22, 2025 -

Germain Lexus of Naples responded

Mike, We are grateful for you leaving Scott this wonderful review! We are pleased to know that he was very polite, professional, courteous and kept you updated on your vehicle while it was being worked on. Regards, Don Nelson - General Manager

April 21, 2025

i received excellent service as usual; very prompt a pleasant interaction with staff....particularly Scott. More

by d.pudelsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
scott fielding
Report | Print
Apr 22, 2025 -

Germain Lexus of Naples responded

Providing excellent service is so important to us here at Germain Lexus and we are glad that Scott's efforts met your satisfaction! We are thrilled to know that he was very prompt and made your interaction pleasant. We wish you safe travels until we meet again! Regards, Don Nelson - General Manager

April 19, 2025

My service rep (Scott Joiner) was very friendly and explained in detail what my service entailed. Thanks Scott! More

by Curtis Kelecava
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Joiner
Report | Print
Apr 22, 2025 -

Germain Lexus of Naples responded

Curtis, Thank you for leaving Scott this positive review! We are happy to know that he was very friendly and explained in detail what your service entailed. Please do not hesitate to let us know how we may be of further service to you. Regards, Don Nelson - General Manager

April 18, 2025

Paper in floorboard would be nice to keep dirty shoes with grease, gas and dirt off the mats. Some dealerships cover seats with plastic and paper in floorboard. More

by Tllmiller1997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Report | Print
Apr 24, 2025 -

Germain Lexus of Naples responded

Thank you so much for the 5-star review! We truly appreciate your feedback and are always looking for ways to improve the experience for our customers. The consistent use of protective coverings is definitely something we’re taking into consideration moving forward. Thanks again for sharing your thoughts with us. Regards, Don Nelson - General Manager

April 18, 2025

The Germaine Lexus representative, Scott Fielding did an excellent job during my visit to service my 2021 Lexus 300 NX. The service was thorough and seamless. The loaner car at the time the work was being d More

by Patrickgavin37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fielding
Report | Print
Apr 22, 2025 -

Germain Lexus of Naples responded

Patrick, We appreciate you for leaving Scott this spectacular review! We are delighted to know that he did an excellent job, gave you a loaner while your 2021 Lexus 300 NX was being worked on and made the service thorough/seamless. If there is ever anything more that we may help you with please do not hesitate to let us know. Regards, Don Nelson - General Manager

April 17, 2025

The dealership is always clean. The drink choices and snacks available are well maintained. The staff is friendly. More

by keithochalla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alves, Danniela
Report | Print
Apr 18, 2025 -

Germain Lexus of Naples responded

Keith, Providing immaculate service is so important to us here at Germain Lexus of Naples and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were friendly as always. We wish you safe travels until we meet again! Regards, Don Nelson - General Manager

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