Germain Lexus of Naples

Always efficient when I come in for service. My service rep, Jackson Kirby, is so nice and professional. Always answers any questions that I have. My service rep, Jackson Kirby, is so nice and professional. Always answers any questions that I have. More

I started working with Cary Vuhgen early August. He was easy to work with. Great sales representative. He was easy to work with. Great sales representative. More

Jackson Kirby is my go to person for whatever I need! Very personable and very honest. He is one of the main reasons I bought a vehicle through Germain. I trust his opinion and have the utmost respect fo Very personable and very honest. He is one of the main reasons I bought a vehicle through Germain. I trust his opinion and have the utmost respect for him. Thank you Jackson for always making me feel like family. You rock!❤️ More

Great service. Honest. Get things done in a timely manner. Jackson Kirby is phenomenal. Overall always a satisfying experience. Honest. Get things done in a timely manner. Jackson Kirby is phenomenal. Overall always a satisfying experience. More

Very thorough. Appreciate the video they do before they start the work. Kept me updated while I waited. Very friendly. Appreciate the video they do before they start the work. Kept me updated while I waited. Very friendly. More

Very happy with the service I had from Marcelo. He kept me informed and ensured everything ran smoothly. He kept me informed and ensured everything ran smoothly. More

Tremendous Customer Service. The Dealership respects your time and work is done with that in mind. The Dealership respects your time and work is done with that in mind. More

Marcelo was awesome. He gained my trust, and therefore my business. Price is very important, but transparency is paramount. He was very straightforward, no back and fort He gained my trust, and therefore my business. Price is very important, but transparency is paramount. He was very straightforward, no back and forth. This transaction started as a remote transaction, from a faraway distance. What we agreed on the phone, was exactly what signed on paper. Ana, from financing, was very thorough. She was extremely patient fielding my questions and explaining every document I was signing. From prior experiences, walking into a dealer was like walking into the lion's den. Not this time. I would absolutely recommend Germain Lexus of Naples. I definitely will purchase/lease my next Lexus vehicle from Germain Lexus of Naples. More

Upon arriving at the service lane and opening my door, I was met with exceptional professionalism. Subsequently, I was escorted into the building and introduced to Dan Rusinik, my designated service agent. was met with exceptional professionalism. Subsequently, I was escorted into the building and introduced to Dan Rusinik, my designated service agent. He kindly requested that I sit down and engaged in a comprehensive discussion regarding the necessary repairs and services to be performed. Unfortunately, the required parts were unavailable. Consequently, I was promptly provided with a loaner vehicle, which was a considerate gesture. As a result, I was granted an additional day to facilitate the procurement of the necessary components, during which I was able to retain the loaner vehicle. Throughout the entire process, Dan Rusinik maintained constant communication, providing me with timely updates on the progress of the work. Upon completion, the service was professionally executed, and Dan Rusinik was found to be exceptionally engaging and friendly. I wholeheartedly recommend his services to my family and friends. More

Very happy with our sales person Matthew. He worked with us to make the process of our car buying experience go smoothly. Will definitely use Germain Lexus again. He worked with us to make the process of our car buying experience go smoothly. Will definitely use Germain Lexus again. More