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Germain Lexus of Naples

Naples, FL

4.9
2,270 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,270 reviews

March 16, 2025

My mother bought a preowned Lexus here and had good service with it ever since the fist day. More

by schultz5471
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex, Paul Berggren
Mar 17, 2025 -

Germain Lexus of Naples responded

Thank you for your positive review, schultz5471! We sincerely appreciate your thoughtful assessment of our dealership, and we hope you'll think of us the next time your family has any automotive or Lexus needs. Regards, Don Nelson - General Manager

March 14, 2025

It was a pleasure meeting Lutfu Gani a gentleman who is very knowledgeable and Honest More

by sjcarbone1945
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lu Gani
Mar 17, 2025 -

Germain Lexus of Naples responded

Thanks for letting us know you enjoyed meeting and working with Lu! He's a fantastic part of our team. Thank you for choosing Germain Lexus for your automotive needs. Regards, Don Nelson - General Manager

March 12, 2025

I have to be honest I find the dealership itself to be mediocre I do appreciate the maintenance package that I received with the purchase of my car and also the lovely refreshments that you serve for yo More

by catschwab
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Murphy
Mar 12, 2025 -

Germain Lexus of Naples responded

Thanks so much for mentioning all the aspects of your dealership experience that stood out. We especially appreciate your kind words and recommendation of Adam's expertise. Congratulations on your new Lexus! Enjoy the ride! Regards, Don Nelson - General Manager

March 11, 2025

Very professional and never any surprises, professional work and scheduling is easay and meets my schedule More

by boylanms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Mar 12, 2025 -

Germain Lexus of Naples responded

Thank you for telling us the highlights of your service visit! It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to seeing you again at your next visit. Regards, Don Nelson - General Manager

March 11, 2025

Excellent service by the entire team. Scott Joiner was prompt and very helpful.i will return for subsequent service. More

by Sjpofar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott joiner
Mar 11, 2025 -

Germain Lexus of Naples responded

We're glad Scott made your day a little easier by being attentive and efficient. Thanks so much for your positive feedback on this service visit. We look forward to your next appointment with us! Regards, Don Nelson - General Manager

March 11, 2025

Bernny Santillan, was the salesman, that helped me buy my new car. He was excellent, professional, and very kind..Took the time to show me how to use all the gadgets in my new car....Thank you Bernny.. More

by Ada
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barney Santillan, Steve Duran, Germain Lexus Sales Department
Mar 11, 2025 -

Germain Lexus of Naples responded

Ada, thanks for taking a moment to give us the highlights of your dealership experience with Bernny! We're delighted he was dedicated to your complete satisfaction. Congrats on the new ride! Best wishes for pleasant travels, from the whole team at Germain Lexus. Regards, Don Nelson - General Manager

March 04, 2025

This Dealership takes cares of the customer. Always making sure they are satisfied with the service. The service department is fantastic. Danniela Alves was my service manager. She took excell More

by Markgraves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danniela Alves
Mar 04, 2025 -

Germain Lexus of Naples responded

Mark, thanks for taking a moment to let us know how helpful you found this visit! We're delighted Danniela provided you with all the answers you needed to make this a positive experience. We're happy to be of service! Regards, Don Nelson - General Manager

March 04, 2025

Rick Brown , my service manager at Naples is fabulous! Very thorough and explains every detail very well. I can tell he takes a special interest in me and my car. More

by gmccurdy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
Mar 04, 2025 -

Germain Lexus of Naples responded

We're delighted Rick has proven to be your vehicle's ultimate service advisor and advocate. Thank you for taking time out of your day to recommend his assistance. Safe travels until we see you again! Regards, Don Nelson - General Manager

March 04, 2025

Great services all round sales parts service and finance 4th car we have purchased from Lexus naples More

by Atmacrina53
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cary H
Mar 04, 2025 -

Germain Lexus of Naples responded

We're glad our dealership team made your day a little easier by being engaging and efficient. Thanks so much for your positive feedback and continued business. We look forward to your next visit with us! Regards, Don Nelson - General Manager

March 03, 2025

Germain Lexus people were very polite and made my car purchase very easy. The sales people were very polite, experienced and prepared. They were very efficient completing the financing and title paperwor More

by Stephengray1101
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle, Germain Lexus Sales Department
Mar 04, 2025 -

Germain Lexus of Naples responded

Hi, Stephen! Thanks for making our day with your terrific feedback. We're delighted our team made everything easy for you. We wish you all the best in your travels this year, from everyone at Germain Lexus. Regards, Don Nelson - General Manager

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