Germain Lexus of Naples

Emergency Repairs I ran over a hard to see curb in a mall and blew two tires and damaged an axle boot. This happened at 5 pm in the afternoon. First, AAA was great. The I ran over a hard to see curb in a mall and blew two tires and damaged an axle boot. This happened at 5 pm in the afternoon. First, AAA was great. They got a tow truck to me in less than a half hour which towed my 2015 RX 350 to Germain. We were greeted by Jackson Kirby who was professional and efficient. He was on duty until 7 pm which was a Godsend. He assessed the damage and let me know that the car would take a or too to fix. I had a very nice Lexus Sedan loaner which allowed me to function normally the next day. Jackson gave my husband an estimate for the work which was okayed. Expecting the car to be unavailable for two days, I was pleasantly surprised when Jackson texted that the car was ready mid-afternoon the following day. A very good experience. More

Jackson Kirby I got a flat tire and I called Jackson Kirby and I came in to the dealership and he immediately took care of my problem he was very courteous and pr I got a flat tire and I called Jackson Kirby and I came in to the dealership and he immediately took care of my problem he was very courteous and professional as he always is More

It is always a pleasure to deal with Beverly Coppola with the Germain Lexus service dept. she always delivers exceptional service with a smile. Fair prices, too. Never “oversells.” the Germain Lexus service dept. she always delivers exceptional service with a smile. Fair prices, too. Never “oversells.” More

Danny has been my service contact for many years. He’s always gone above and beyond. Nobody I’d rather have work with me in regards to my car. A+ always gone above and beyond. Nobody I’d rather have work with me in regards to my car. A+ More

Service and Sales I brought my NX 200t in for a recall and I leased an NX 300 while I was there. Everything went great. The staff was professional. I brought my NX 200t in for a recall and I leased an NX 300 while I was there. Everything went great. The staff was professional. More

Jackson goes beyond to make your service appointment enjoyable. I am very satisfied with everyone at Germain Lexus. This top notch dealership does not disappoint!!! enjoyable. I am very satisfied with everyone at Germain Lexus. This top notch dealership does not disappoint!!! More

Beverly Coppola is so efficient, caring and is the best!! Germain of Lexus is always efficient and customer focused. Ready to solve any problem that arises. We have been a customer for many years and will re Germain of Lexus is always efficient and customer focused. Ready to solve any problem that arises. We have been a customer for many years and will remain so!! More

bought new nx300 sport when we came to pick up auto. sales person not there, BUT BUD RECKLAW was so nice found out paper work and got everything done for us .also took his when we came to pick up auto. sales person not there, BUT BUD RECKLAW was so nice found out paper work and got everything done for us .also took his time showing us everything on auto.. BUD DID A GREAT JOB !! More

Top notch Automobile company and a super service repesantive I started buying of leasing or buying the Lexus brand almost 25/30 years ago at Balise Motors in Springfield MA and have NEVER been disappointed with I started buying of leasing or buying the Lexus brand almost 25/30 years ago at Balise Motors in Springfield MA and have NEVER been disappointed with any Sales aspect of the Lexus brand. That experience was transferred to Herb Chambers Lexus located in Sharon MA and now to Germain Lexus here in Florida. Never disappointed in the quality of the product or in the timely delivery of service.. Beverly Coppola is always smiling and communicates as accurately as possible when the service may be slightly delated. Thank you Beverly More

unexpected emergency Lori Nilsen, my service rep, treated me like family, even when I didn't have an appointment, she addressed my car issue immediately with no reservatio Lori Nilsen, my service rep, treated me like family, even when I didn't have an appointment, she addressed my car issue immediately with no reservations. She went beyond the call of duty to make sure I was getting the best deal as well. Thanks Lori! More