Germain Mazda of Columbus

Always friendly and helpful, making sure you understand your service and buying options. Have purchased a vehicle from them and take both my cars in for service. Have had a great experience every time! your service and buying options. Have purchased a vehicle from them and take both my cars in for service. Have had a great experience every time! More

Great service! Very friendly! Car returned cleaned!! Love my Mazda CX 5! Sales person was helpful teaching how to use components Very friendly! Car returned cleaned!! Love my Mazda CX 5! Sales person was helpful teaching how to use components More

Toni is one of the most professional and kind reps I have ever dealt with. She is knowledgeable, thorough and very personable! But, so is Jordan Bostic, the young man who sold me my car. ever dealt with. She is knowledgeable, thorough and very personable! But, so is Jordan Bostic, the young man who sold me my car. More

I just spent three and a half hours at this dealership simply trying to buy my car off the lease for cash. Their procedures left me so angry I was shaking as I finally wrote the check. Apparently paying o simply trying to buy my car off the lease for cash. Their procedures left me so angry I was shaking as I finally wrote the check. Apparently paying off through Mazda Finance is not possible. They gave me a payoff amount and told me the dealer would contact me within two days. That was Monday. Today is Friday and I never heard from them. The first person I saw today was the finance manager, and when I explained why I was there his first words were, "That's wrong. I don't know why anyone told you that." It only got worse from there. Their requirements for a cash payoff were far beyond reasonable, especially the lease application and credit check for accepting a check. They won't hold paperwork till the check clears for the vehicle that I already have and for which there was never a late payment in 3 years. They told me it would only be a soft credit inquiry that would not affect my credit score. Within minutes I received a notification of a hard inquiry being made by Germain Mazda. I ended up buying the 2 vehicles I leased through them in part because the salesman I originally leased through steered me so wrong with misinformation on new leases that buying these was easier. I don't know why I would ever want to do business with them again. UPDATE: After all that went on here Friday with trying to payoff the lease, they had prepared a new temporary tag since the title has changed. They went to put the new tag on and realized that they put the new registration through on my other car. I'm not sure that anyone here knows what they're doing. Note that everything I've said does not refer to the service department. They have been great for the 3 years I've had these care. It's the sales and financing side that's been a total nightmare. More

I received a thorough video to review what they found and shared their suggestions. Nothing was done until I approved it and the final amount was less than the quote. The follow up and communication were in shared their suggestions. Nothing was done until I approved it and the final amount was less than the quote. The follow up and communication were incredibly appreciated, I will definitely be back! More

Can do accommodating service advisor staff. Amy is my go-to person there but the entire Service team is professional, Thorough and Genuinely nice. Amy is my go-to person there but the entire Service team is professional, Thorough and Genuinely nice. More

I drive an hour to take my wife's CX 5 for services. The staff is great, the waiting room is comfortable, and you're never left out of the loop. The staff is great, the waiting room is comfortable, and you're never left out of the loop. More

On Friday, June 23rd, I purchased a pre-owned Audi TT from Germain Mazda. It was a cash transaction, and I paid full (over market) asking price. The car is a summer weekender and is not my primary vehicl from Germain Mazda. It was a cash transaction, and I paid full (over market) asking price. The car is a summer weekender and is not my primary vehicle. It is in great condition, and I am enjoying it very much. The only issues I had were the following. On the day after I purchased the car, I wanted to check the air filter to make sure it was clean or had been replaced as part of their used vehicle prep (I never received a list of items checked and/or addressed as they claim to do). When pulling the hood release, the release handle simply pulled off. The plastic stem that inserts into the receiving latch release had clearly been damaged. Additionally, the car had a professionally installed drivetrain performance package, and I had seen the original receipt for this modification with parts listed in the glovebox when I originally viewed the car. They had been removed when I picked the car up. I spoke with the salesman on Saturday June 24th, the day after purchase to voice concern over both the broken latch and the missing receipt. He indicated that the receipt was removed because it contained personal information about the previous owner. I told him I understood and simply wanted the product information, and to please make a copy with the personal information redacted or covered when copying. He assured me he would call me back the following Monday to address both my concerns. Today is July 27th, and I have yet to hear back from anyone at Germain related to my requests and issues. So net net is if you buy a car from Germain, get everything you need or request before you write the check, because it will be crickets afterward. More

They were courteous and on time. No surprises. All the work was listed on the invoice. All in all it was a good experience. No surprises. All the work was listed on the invoice. All in all it was a good experience. More

Alec is awesome and took the time to show us all the bells and whistles bells and whistles More