Germain Nissan of Columbus

I had an appointment for 1:30pm for just an oil change. I waited about two hours for this. Which I would've given a lower score due to this. However, some damage was found during the inspection and Joshua I waited about two hours for this. Which I would've given a lower score due to this. However, some damage was found during the inspection and Joshua went above and beyond and discovered my extended warranty covered the repairs. More

The service was great and fast ! I really liked the attention and all the explanations thru the process . I really liked the attention and all the explanations thru the process . More

Excellent service and quick turnaround. Friendly service and was very helpful when I needed a private space for calls. Friendly service and was very helpful when I needed a private space for calls. More

Service Advisors knowledgeable and professional. Just curious why appointments can be scheduled for 7:00 but appears technicians arrive around 7:30 ish. Just curious why appointments can be scheduled for 7:00 but appears technicians arrive around 7:30 ish. More

Great customer service. Speedy service All aspects of the maintenance service performed was explained. Like the video from service technician Speedy service All aspects of the maintenance service performed was explained. Like the video from service technician More

Great customer service! Recorded video of services being done was unexpected and appreciated. Will be back Recorded video of services being done was unexpected and appreciated. Will be back More

pleasant well dressed, professional and informative. He was no more problem at all thank you for taking care of Mr Rogue Nissan! 😊 He was no more problem at all thank you for taking care of Mr Rogue Nissan! 😊 More

Turns out the squeaky brakes I was concerned about was only a rock that was stuck. Instead of doing a customer a solid I was still charged $209 for a stuck rock. Waiving something as simple as that would only a rock that was stuck. Instead of doing a customer a solid I was still charged $209 for a stuck rock. Waiving something as simple as that would have gone a long way in developing a first impression. More

Overall good experience. Work was completed in the projected time frame. No complaints, all good! Work was completed in the projected time frame. No complaints, all good! More

Quick and easy oil change and maintenance. Good communication, respectful of time and trustworthy Overall good experience. Will return Good communication, respectful of time and trustworthy Overall good experience. Will return More