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Germain Nissan of Columbus

Columbus, OH

Overview
Reviews
4.6
415 Reviews
Call Dealership (614) 418-4500
View Awards

4300 Morse Rd.

Columbus, OH

43230

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Showing 415 reviews

September 12, 2023

Service of my oil change was great And replace oil and air filter. Personal service was really nice and did not have to wait long More

by DMayo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg West
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Sep 12, 2023 -

DMayo responded

Greg was very helpful and personal . Met our needs of what was needed along with oil change. Always rateGreg as a 10! Recommend his service as a customer service rep to anyone

Sep 12, 2023 -

Germain Nissan of Columbus responded

Thank you for leaving Germain Nissan a five-star review! It's great that Greg was helpful and personable and ensured you felt confident in our services. We look forward to assisting you next time. Until then!

Helpful
September 01, 2023

Carl in sales and Paul in service were outstanding! !! Very helpful, accommodating and customer service oriented. They were quick to respond and referral in their explanations. More

by Noname
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul and Carl
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Sep 05, 2023 -

Germain Nissan of Columbus responded

We're so glad to know that Carl and Paul were able to provide you with such a positive experience at Germain Nissan! Thank you for your kind words about their helpfulness and customer service. We appreciate it!

Helpful
August 08, 2023

Clean, friendly, prompt service, informative. Their service supports the product very well. After working with them for many years, I am always satisfied with their performance. More

by Lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Banton, LaDonshay Jackson
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Aug 09, 2023 -

Germain Nissan of Columbus responded

Lynn, we're delighted to know that you've had consistently positive experiences with our team at Germain Nissan! Thanks for your continued support and kind words. See you next time!

Helpful
August 03, 2023

Only place we go to have our Nissan serviced. We drive almost two hours to get there and just like the service and car. More

by Durangomtnmomma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Banton
Report | Print
Aug 04, 2023 -

Germain Nissan of Columbus responded

We're so glad to be your go-to spot for Nissan service, even with the long drive! Thanks for trusting our team at Germain Nissan. Safe travels and see you next time!

Helpful
August 03, 2023

They did a great job finding a front end noise and communication was very good! More

by Cellomom61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Device team there at 6 helped me with after hours pick up. Very helpful and answered my questions about 2024 options
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Aug 04, 2023 -

Germain Nissan of Columbus responded

It was our pleasure to assist you! Thank you for choosing Germain Nissan and for sharing your experience. Drive safely until we see you again!

Helpful
August 01, 2023

Always professional and thorough. I wouldn’t go anywhere else! First class dealership and service department. More

by Eileen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Banton, LaDonshay Jackson
Report | Print
Aug 02, 2023 -

Germain Nissan of Columbus responded

Eileen, we're delighted to know you've had consistently positive experiences with our team at Germain Nissan. We appreciate your loyalty and look forward to serving you in the future!

Helpful
July 17, 2023

I got a quote online for my car, The lady called and said Nissan would give me more for my car then it retailed at, because they really really wanted my car. When I got there with my voicemail and told the More

by scaud04
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Na
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Jul 25, 2023 -

Germain Nissan of Columbus responded

We never want to misinform or inconvenience our customers, so it's very disappointing to see we've let you down. I am so sorry for any mix-up on our end. I understand your frustration and that we've lost your future business, but your feedback will help us make improvements going forward, so thank you for sharing. If there's anything else you'd like to add, please reach out to me directly. Thank you, Joe Evener - General Manager - 614-383-4300

Helpful
July 16, 2023

Germain did a great job fixing the brakes on my car. My car was repaired sooner than expected. They explained everything ahead of time. I always have a great experience with Germain. More

by rh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Jul 18, 2023 -

Germain Nissan of Columbus responded

Thank you for the positive review! We're glad to hear that Germain Nissan could provide you with excellent brake service and a great overall experience. If there's anything else we can do for you, please don't hesitate to reach out. Have a wonderful day!

Helpful
July 11, 2023

Can always count on excellent service. Fair pricing and well trained mechanics. Have never had an issue. More

by Brigette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg in servive
Report | Print
Jul 11, 2023 -

Germain Nissan of Columbus responded

Brigette, thank you for the kind words! We're glad to hear that you can always count on excellent service and fair pricing at Germain Nissan. We appreciate your support and look forward to serving you in the future. Have a great day!

Helpful
June 21, 2023

Amazing customer service and support! Service representative,Paul, went above and beyond to assist with auto GPS technical problem. Incredibly efficient and timely service! Thank you! More

by deecochran123
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Jun 21, 2023 -

Germain Nissan of Columbus responded

Your review is everything we hope to see! We're overjoyed Paul went the extra mile to demonstrate our commitment to customer service. Thank you for supporting Germain Nissan!

Helpful
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