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Germain Toyota of Columbus

Columbus, OH

4.7
2,841 Reviews
What makes Germain Toyota Different: 72 Hour Happiness Guarantee If you’re not completely happy with your vehicle, we encourage you to bring it back and exchange it. Just bring back the vehicle in the same condition as when you purchased it, within 3 days and 150 miles or less from the mileage at delivery. It’s all part of finding the right car for you! Certified Product Specialists Our information-rich, Certified Product Specialists are paid on the experience they deliver, not the price you pay. We believe buying a vehicle should be fun for everyone! Transparent, Upfront Pricing Every vehicle at our store is clearly priced, with no hidden fees. All Toyota manufacturer rebates and incentives are included upfront. No games. just a fun, pressure-free environment. Same Day Service We understand that getting your vehicle serviced is important, and should be convenient for you. That’s why we offer same day service appointments. Click, call, or just drive on in. We are ready to help. Personalized Purchase Program We listen to you and find the best payment options that fit you and your family’s needs. No high-pressure sales tactics. Just open, honest dialogue and information sharing. You pick the best program for you, not us. Additional Perks: Accessories your way. One of the clear benefits of buying a new car at our Columbus dealership is that we always give our customers the option to accessorize. Our Toyotas don’t come pre-accessorized, ultimately allowing you to design and package your vehicle the way you want. After all, your car is an extension of your personality, so why buy one that doesn’t fit you to a “T”? ToyotaCare has you covered. We’ll buy your car, even if you don’t buy ours. We don’t just deal with new Toyota models, either! We will gladly purchase your used car whether or not you buy a new set of wheels from us. No hassles-just cash in your pocket. Whether you’re coming from Reynoldsburg, Pickerington, or Westerville, you’ll find our no-haggle purchasing process to be one of the best in Columbus and all of Delaware County. Dealership amenities. Don’t take the Germain Toyota of Columbus promise at face value when you can see it in action. Call us at (614) 868-0300 or visit our dealership at 5711 Scarborough Blvd, to take advantage of our amazing services. You’ll even find our showroom to be a treat to your senses, with its offerings of Wi-Fi, beverages, snacks, and comfortable lounge and work area
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5711 Scarborough Blvd

Columbus, OH

43232

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Showing 2,841 reviews

October 07, 2025

Excellent Service from Linda Edward! I recently purchased my car through Linda .From the moment I walked into the dealership, Linda was friendly, patient, and professional. She took the More

by remya
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2025

Marcello Frustaci Was a pleasure to work with. Very nice and easy going highly recommend. More

by annekrisboyer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcello Frustaci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny auction rep
Oct 06, 2025 -

Germain Toyota of Columbus responded

Hi, Anne! Thanks for letting us know our dealership team did a great job. Ensuring the utmost attention to your needs is our top priority. We hope to work with you again some day! Best Regards, Marcello Frustaci General Manager

October 01, 2025

I went in for my 30000 mile service and was very pleased with the total service I received this time. Tara Farmer took very good care of my service needs and the auto technician worked quickly and got my ca More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer 5 Star
Oct 02, 2025 -

Germain Toyota of Columbus responded

Gary, thank you for letting us know your vehicle's appointment was handled seamlessly by Tara and the Germain Toyota team. We hope you won't hesitate to reach out when we may be of service to you again. We sincerely appreciate the opportunity to be of service to you. Best Regards, Marcello Frustaci General Manager

September 30, 2025

The service provider Chris was great. I have a company car and the Fleet company that approves service is called “Wheels”. “Wheels” is very challenging to work with. You can never get a l More

by Jeff Stemen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2025 -

Germain Toyota of Columbus responded

Jeff, thanks for taking a moment to recognize Chris on our service team. He goes out of his way to make sure our clients are well taken care of, and we appreciate your confirmation of this. We hope to see you again! Best Regards, Marcello Frustaci General Manager

September 30, 2025

Linda Edwards was our sales rep and she was pleasant and straightforward in her dealings. In particular, she spent a very long time with me after the purchase explaining very clearly and thoroughly the vari More

by swpetrick
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lincoln Elston
3.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Delcid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2025 -

Germain Toyota of Columbus responded

Thanks for giving us the highlights of your dealership experience with Linda! We're delighted she was dedicated to your complete satisfaction. Congrats on the new Toyota! Best wishes for pleasant travels, from the whole team at Germain Toyota. Best Regards, Marcello Frustaci General Manager

September 23, 2025

My husband and I found Germain Toyota to be very helpful in our search for my new van! Malcolm Myers searched for what I was looking for and we put deposit down that night and the process was very easy. Ma More

by loeffler933
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
AJ Castin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Malcolm Myers
Sep 24, 2025 -

Germain Toyota of Columbus responded

Thank you for your wonderful review! We are so glad that Malcolm provided you and your husband with a smooth, top-notch experience. Our guest's satisfaction is our utmost priority. On behalf of the entire team- congratulations on your new vehicle! Best Regards, Marcello Frustaci General Manager

September 18, 2025

Bradley was great. He quickly got me squared away and oriented on my first visit for service. I also had a short wait for my service to be completed. More

by Hman5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley
Sep 18, 2025 -

Germain Toyota of Columbus responded

That's great to hear! We're always striving to give our customers the best experience possible. Thanks for letting us know your service visit was convenient and straight-forward. Safe travels until we see you next time! Best Regards, Marcello Frustaci General Manager

September 17, 2025

Been going here for years and this past visit was great. Madison Rosenberger took great care of me. The cost was much less than anticipated, and she took great care of me. Will continue to go here. More

by Owen.elger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Rosenberger
Sep 17, 2025 -

Germain Toyota of Columbus responded

Owen, thanks for stopping by to share your 5-star review of Madison! We're glad she addressed your vehicle's appointment with plenty of communication. Please don't hesitate to reach out when we can help you again. It's always our pleasure. Best Regards, Marcello Frustaci General Manager

September 15, 2025

The only reason I didnt give a 5 as I dont really care for having to stay in my car waiting on a service rep to come meet me. The young men tell me to sit and wait and then it was 10 to 15 mins before any More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2025 -

Germain Toyota of Columbus responded

Sue, thank you for letting us know how your service visit went. We appreciate your insight on how this visit could have earned a better rating, and we're glad the rest of your appointment was handled to your satisfaction. Thank you for choosing Germain Toyota for your automotive needs. Best Regards, Marcello Frustaci General Manager

September 03, 2025

I'm only giving Germain Toyota 3 stars instead of 5 because there was an issue that originally made me feel uneasy, but since posting Germain Toyota reached out to correct the issue. Thank you Asher P More

by T Kent
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Asher Puri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Delcid
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2025 -

Germain Toyota of Columbus responded

We thank you for bringing your concerns to our attention and allowing Asher the opporutnity to turn your experience around. We apologize your visit didn't meet our 5-star standards and are pleased Asher was able to address this issue to your satisfaction. We wish you many happy journeys in your new Toyota. Best Regards, Marcello Frustaci General Manager

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