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Germain Toyota of Columbus

Columbus, OH

4.6
2,768 Reviews
What makes Germain Toyota Different: 72 Hour Happiness Guarantee If you’re not completely happy with your vehicle, we encourage you to bring it back and exchange it. Just bring back the vehicle in the same condition as when you purchased it, within 3 days and 150 miles or less from the mileage at delivery. It’s all part of finding the right car for you! Certified Product Specialists Our information-rich, Certified Product Specialists are paid on the experience they deliver, not the price you pay. We believe buying a vehicle should be fun for everyone! Transparent, Upfront Pricing Every vehicle at our store is clearly priced, with no hidden fees. All Toyota manufacturer rebates and incentives are included upfront. No games. just a fun, pressure-free environment. Same Day Service We understand that getting your vehicle serviced is important, and should be convenient for you. That’s why we offer same day service appointments. Click, call, or just drive on in. We are ready to help. Personalized Purchase Program We listen to you and find the best payment options that fit you and your family’s needs. No high-pressure sales tactics. Just open, honest dialogue and information sharing. You pick the best program for you, not us. Additional Perks: Accessories your way. One of the clear benefits of buying a new car at our Columbus dealership is that we always give our customers the option to accessorize. Our Toyotas don’t come pre-accessorized, ultimately allowing you to design and package your vehicle the way you want. After all, your car is an extension of your personality, so why buy one that doesn’t fit you to a “T”? ToyotaCare has you covered. We’ll buy your car, even if you don’t buy ours. We don’t just deal with new Toyota models, either! We will gladly purchase your used car whether or not you buy a new set of wheels from us. No hassles-just cash in your pocket. Whether you’re coming from Reynoldsburg, Pickerington, or Westerville, you’ll find our no-haggle purchasing process to be one of the best in Columbus and all of Delaware County. Dealership amenities. Don’t take the Germain Toyota of Columbus promise at face value when you can see it in action. Call us at (614) 868-0300 or visit our dealership at 5711 Scarborough Blvd, to take advantage of our amazing services. You’ll even find our showroom to be a treat to your senses, with its offerings of Wi-Fi, beverages, snacks, and comfortable lounge and work area
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5711 Scarborough Blvd

Columbus, OH

43232

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Showing 2,768 reviews

September 23, 2019

Great experience Tanesha and the rest of the staff that I dealt with were great to work with. I came in at the end of the day to purchase a car, she was very pleasant More

by Michgree
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Eastwood, Tanesha Dixon
Sep 24, 2019 -

Germain Toyota of Columbus responded

Thank you for allowing Tanesha the opportunity to earn your business as well as provide you with the quality experience you deserve. Best Regards, Rich Newsome General Manager

September 20, 2019

Terrible experience. I'll never go back. Just bought a used 4Runner and was looking for a dealer to service. Took it in for the airbag recall. Scheduling and service was as expected, until I More

by Joel Chaney
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Billy Blanton
Sep 24, 2019 -

Germain Toyota of Columbus responded

We are sorry to learn of your experience with our service department. Please contact Veronica Carr at 614-868-0300 and allow her the opportunity to address your concerns. Best Regards, Rich Newsome General Manager

Oct 23, 2019 -

Joel Chaney responded

I can't express how disappointed I am that I brought my vehicle to Germain Toyota and almost bought a new car there as well. I did call the number above and asked for Veronica. I called in the afternoon a few days after the post, the young lady who answered the phone advised me that Veronica had already left for the day and would take a message to have her call me back. Nobody called me back. Again and again, Germain Toyota says they care, they're sorry and want to hear what happened to make it right. I follow through and nobody comes to the phone and then they don't return the call. Again and again. Apparently the work they did wasn't very good since I now have noise coming from a loose fan in the dash where to tech replaced the airbag. Don't ever take a vehicle here for service!

September 18, 2019

A++ Experience AJ was extremely knowledgeable and a breeze to work with. My new Toyota Tacoma is a beauty, and unlike some places, it feels great to buy from people More

by jb81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Castin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2019 -

Germain Toyota of Columbus responded

Congratulations on your new Tacoma. We know you will enjoy the ownership of your new Toyota. Please know that AJ and our team will always be here to assist. Please let us know if you need anything. Best Regards, Rich Newsome General Manager

September 18, 2019

Excelente!!! Traded both my cars and got new ones in matter of hours.!!! Excellent service from Aj Casting and Tom Lombardo great working with those two. I recomme More

by Alvarez1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Castin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Lombardo
Sep 19, 2019 -

Germain Toyota of Columbus responded

Your complete satisfaction at every touchpoint is our ultimate goal. We appreciate your business and thank you for the kind recommendation for AJ. Best Regards, Rich Newsome General Manager

September 17, 2019

Tanesha is the car goddess She is awesome We had been looking for a 2019 4Runner TRD and she came through for us ,I’m glad I came to Germain and she was there to help. She’s very professional More

by Paul n Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Demetrius Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanesha Dixon
Sep 18, 2019 -

Germain Toyota of Columbus responded

We are excited to know that you enjoyed working with Tanesha and Demetrius. Our team looks forward to building a long and lasting relationship. Enjoy the road in your 4Runner. Best Regards, Rich Newsome General Manager

September 14, 2019

Great experience! From the moment I walked in to Germain, I felt comfortable. I felt comfortable because Ken Dra is a great salesman. He's a great salesman because he's More

by David McCreary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dra' Wade
Sep 16, 2019 -

Germain Toyota of Columbus responded

Thank you for the awesome review. We are fortunate to have Ken Dra on our team as he works diligently to ensure our guest's complete satisfaction as well as helping to remove any stress. Car buying should be an exciting and fun time. Enjoy the road in your new Rav4. Best Regards, Rich Newsome General Manager

September 13, 2019

Buying experience If you’re looking for a buying experience that is low pressure and someone who is interested in helping you make an informed decision about a new vehi More

by Ks
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tyrique Smalls
Sep 13, 2019 -

Germain Toyota of Columbus responded

Thank you for taking the time to leave us this positive feedback as well as for your business. Best Regards, Rich Newsome General Manager

September 07, 2019

Great people to work with! AJ and Demetrius were great to work with! They were sensitive to my needs and provided me with the best deal that fit within my budget. They were thou More

by Hazel P.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Castin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Demetrius Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2019 -

Germain Toyota of Columbus responded

Thank you for taking the time to leave AJ and Demetrius this positive feedback about your visit. We know you are going to enjoy the ownership of your new Toyota. Best Regards, Rich Newsome General Manager

September 07, 2019

Extremely good service & people! Germaine Toyota is the definition of a great car dealership. Tyrique was as personable as they come and he took the time to help me purchase a brand n More

by AJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Eastwood, Tyrique Smalls
Sep 09, 2019 -

Germain Toyota of Columbus responded

Congratulations on your new Tundra. We are overjoyed to know you enjoyed working with Tyrique and were pleased with the deal he obtained for you. Enjoy the road. Best Regards, Rich Newsome General Manager

September 07, 2019

Smooth and professional Great new car shopping experience. My sales rep AJ showed me the car and was quick to provide any information I asked for. I was able to get a good p More

by DJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Asher Puri
4.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Castin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2019 -

Germain Toyota of Columbus responded

Thank you for sharing your visit and how happy you are with your new Toyota. Enjoy the road. Best Regards, Rich Newsome General Manager

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