Germain Toyota of Columbus

Open and honest AJ was very nice and friendly. I went to other dealerships first and almost every one of them the sales people couldn't get away from using their pho AJ was very nice and friendly. I went to other dealerships first and almost every one of them the sales people couldn't get away from using their phones. AJ came right to me when I walked in the door. I think he will do great in his chosen profession! Having been in sales for 40+ years I know how hard sales can be. AJ did a great job and I am very happy with his service even after I bought the car. More

My first Toyota and loving it! Came to Germain Toyota hoping to purchase a new Camry! My Salesman was new, but with the help of Sales Manager John Woody I was able to get the price Came to Germain Toyota hoping to purchase a new Camry! My Salesman was new, but with the help of Sales Manager John Woody I was able to get the price I was comfortable with for my budget! More

Service Beware My Corolla had airbag recall and took back to dealership to be replaced. They changed the oil without telling me and then told me I needed to bring c My Corolla had airbag recall and took back to dealership to be replaced. They changed the oil without telling me and then told me I needed to bring car back as it had an oil leak and would need to bring back and leave for the day as front of engine would have to be removed and would take all day and major dollar repair. Has never had any oil leak and took to a local repair shop, and they told me the oil plug had been screwed all the way into the engine block creating the leak. They had to get a special oil plug (oversized) to stop the leak as threads had been stripped. Fix was $20 and Germain service department was looking to make thousands off of me. More

2019 Prius Purchase AJ Castin was very helpful, well informed about the features of the vehicle I was interested and very good at following up on additional questions. AJ Castin was very helpful, well informed about the features of the vehicle I was interested and very good at following up on additional questions. More

Aj is an awesome sales person Aj was great to work with 11/10 I will definitely buy more vehicles from him. I love my Toyota Corolla. Can’t wait to purchase another from him. Great Aj was great to work with 11/10 I will definitely buy more vehicles from him. I love my Toyota Corolla. Can’t wait to purchase another from him. Great experience. Humble personality. Over great person to work with. More

2019 Toyota Camry SE Purchase AJ Castin was friendly, informative and went above and beyond previous sales experiences I've had. He was also extremely patient with this senior buye AJ Castin was friendly, informative and went above and beyond previous sales experiences I've had. He was also extremely patient with this senior buyer! More

Ready to have the best car buying experience of your life? We were in a rush. We had just had a baby and my car blew an engine two weeks beforehand. Luci was wonderful. She was attentive and direct as well We were in a rush. We had just had a baby and my car blew an engine two weeks beforehand. Luci was wonderful. She was attentive and direct as well as easy going. She wasn't the least bit pushy. I had asked her to verify some things about safety features and she had no problem doing so over the phone (I drove about 94 miles to Germain.) When I arrived things were prepared and exactly as Luci and I discussed. We went on a short test drive to see the features and purchased the car all in the span of 3-4 hrs. Due to my haste and some heavy traffic, 1 of the safety features wasn't working correctly, and I discovered this on my drive home. I phoned Luci the next day and informed her of my discovery and she said to bring it in. I brought it to them in the middle of the next week and they had a tech look at the car and confirmed it wasn't functioning. I had already purchased the car so they could have told me to pound salt, but instead, they offered to have a different tech look at the car at a later date and assured me that this would be handled in the most painless way possible. Up to and including them guaranteeing my satisfaction. I brought the car back and received an extremely affordable rental :-D of an '18 Highlander XLE. I just received the call that the car is operational and ready to go all free of charge. I will be purchasing a used Highlander XLE later this year from Luci and the folks at Germain. Luci's manager was also a dream to work with but his name is escaping me. More

Amazing Long Distance Buying Experience I would recommend Germaine (specifically Jason) to anyone looking to purchase. I live 2 hours away and Jason made my purchase virtually seamless!! I would recommend Germaine (specifically Jason) to anyone looking to purchase. I live 2 hours away and Jason made my purchase virtually seamless!! Furthermore, Kaleb in finance went above and beyond to make sure my wife and I had a clear picture of our purchase and the best deal he could manage. Thanks for making this guy’s day!!! More

Used car purchase experience Appreciate the customer service provided by Jason at Germain Toyota. They answered all of our questions and provided us with great information. Ove Appreciate the customer service provided by Jason at Germain Toyota. They answered all of our questions and provided us with great information. Overall great experience More

Great Experience, very helpful and knowledgeable Very helpful and insightful, made the process quick and easy. Strongly recommended to anyone, working with AJ was a first class experience! Thrilled w Very helpful and insightful, made the process quick and easy. Strongly recommended to anyone, working with AJ was a first class experience! Thrilled with my new vehicle. More