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Germain Toyota of Columbus
Columbus, OH
2,772 Reviews
What makes Germain Toyota Different:
72 Hour Happiness Guarantee
If you’re not completely happy with your vehicle, we encourage you to bring it back and exchange it. Just bring back the vehicle in the same condition as when you purchased it, within 3 days and 150 miles or less from the mileage at delivery. It’s all part of finding the right car for you!
Certified Product Specialists
Our information-rich, Certified Product Specialists are paid on the experience they deliver, not the price you pay. We believe buying a vehicle should be fun for everyone!
Transparent, Upfront Pricing
Every vehicle at our store is clearly priced, with no hidden fees. All Toyota manufacturer rebates and incentives are included upfront. No games. just a fun, pressure-free environment.
Same Day Service
We understand that getting your vehicle serviced is important, and should be convenient for you. That’s why we offer same day service appointments. Click, call, or just drive on in. We are ready to help.
Personalized Purchase Program
We listen to you and find the best payment options that fit you and your family’s needs. No high-pressure sales tactics. Just open, honest dialogue and information sharing. You pick the best program for you, not us.
Additional Perks:
Accessories your way.
One of the clear benefits of buying a new car at our Columbus dealership is that we always give our customers the option to accessorize. Our Toyotas don’t come pre-accessorized, ultimately allowing you to design and package your vehicle the way you want. After all, your car is an extension of your personality, so why buy one that doesn’t fit you to a “T”?
ToyotaCare has you covered.
We’ll buy your car, even if you don’t buy ours.
We don’t just deal with new Toyota models, either! We will gladly purchase your used car whether or not you buy a new set of wheels from us. No hassles-just cash in your pocket. Whether you’re coming from Reynoldsburg, Pickerington, or Westerville, you’ll find our no-haggle purchasing process to be one of the best in Columbus and all of Delaware County.
Dealership amenities.
Don’t take the Germain Toyota of Columbus promise at face value when you can see it in action. Call us at (614) 868-0300 or visit our dealership at 5711 Scarborough Blvd, to take advantage of our amazing services. You’ll even find our showroom to be a treat to your senses, with its offerings of Wi-Fi, beverages, snacks, and comfortable lounge and work area
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 2,772 reviews
March 10, 2019
Good Service, Communication Issues Sales, financing, customer service, and new sales treated me just fine but seemed to struggle to communicate with one another. After purchasing my veh Sales, financing, customer service, and new sales treated me just fine but seemed to struggle to communicate with one another. After purchasing my vehicle, I returned 4 (FOUR) additional times to have issues fixed with the vehicle that should have been fixed before I initially drove it off the lot. The staff was happy to pay for all of the issues, but were not able to complete the fixes in 1 appointment. More
by LUKE.ADRIENNEH
Verified Customer
March 09, 2019
Friendly honest service department I think the title says it all. Been coming for a year and will continue to do all service appts with Germain. Hope was also great - thanks! I think the title says it all. Been coming for a year and will continue to do all service appts with Germain. Hope was also great - thanks! More
by Shortdc
Employees Worked With
Hope Liszt
March 09, 2019
Great service department My new 2019 RAV4 with 1500 miles on it had a major problem with the all wheel drive system. This is a new system for the RAV4. The Germain Service Man My new 2019 RAV4 with 1500 miles on it had a major problem with the all wheel drive system. This is a new system for the RAV4. The Germain Service Managers and technicians worked with Toyota to do all that it would take to identify and repair the problem correctly I was impatient however very pleased with their extreme efforts in the repair. Thank you. More
by JECK
March 08, 2019
Salesman was very nice. And answered all my questions I knew exactly what I was looking for and they helped me with a video of the car they had. They drove the car to me because I have such a busy schedul I knew exactly what I was looking for and they helped me with a video of the car they had. They drove the car to me because I have such a busy schedule. Jason was amazing I’m helping with every detail.. More
by MARCINEEL
March 08, 2019
Omar is the best 😀 We have been coming to Germain for over 10 years. Omar is always professional and gives us the best deals. He is very knowledgeable. Just a great pers We have been coming to Germain for over 10 years. Omar is always professional and gives us the best deals. He is very knowledgeable. Just a great person to be around. Will not shop anywhere else. More
by Mary
Employees Worked With
Omar Jackson
March 08, 2019
AIR BAG RECALL THEY LET ME KNOW UPFRONT ABOUT HOW LONG IT WOULD . THEY WERE ABLE TO FINISH SOONER. I LIKE . I HAVE ALWAYS HAD GOOD SERVICE THERE. THEY LET ME KNOW UPFRONT ABOUT HOW LONG IT WOULD . THEY WERE ABLE TO FINISH SOONER. I LIKE . I HAVE ALWAYS HAD GOOD SERVICE THERE. More
by gary
Employees Worked With
Norm Oribello
March 08, 2019
Easy and stress free Went in hoping for a reasonable car for work after working with Jason ended up getting a newer car for the same budget . Very satisfied Went in hoping for a reasonable car for work after working with Jason ended up getting a newer car for the same budget . Very satisfied More
by Rpac4269
Employees Worked With
Jason Gregory
March 08, 2019
Good Customer and Car Care Services My Service Rep, Teresa, was great. My service was prompt and finished at the expected time. At checkout, Teresa explained what service was done. A My Service Rep, Teresa, was great. My service was prompt and finished at the expected time. At checkout, Teresa explained what service was done. Also, she went over the multiI service check with me. More
by Pleased
Employees Worked With
March 07, 2019
Disorganized I recently purchased a truck from this dealer. I purchased the extended warranty with it. After a few days my parking sensor would keep beeping. I I recently purchased a truck from this dealer. I purchased the extended warranty with it. After a few days my parking sensor would keep beeping. I called the salesman who talked to service department and they said my sensor was dirty. So, off to the car wash I go. Well, that didn't fix it. So I called the dealer again and he says to bring it in. I brought it into the service department and they had no idea about me coming in. They fit it in but they wanted to charge me close to 700.00 for repairs. It turned into a big fiasco trying to explain that I purchased the extended warranty. It finally did get taken care of but I will NEVER bring my vehicle there again or purchase another vehicle from this dealer. More
by Mike0213
Employees Worked With
Righteous Bridges
March 07, 2019
Not to painful.. First experience with Germain at this location and the process was simple enough. Time will tell with the quality of the product I purchased which I First experience with Germain at this location and the process was simple enough. Time will tell with the quality of the product I purchased which I will update if any issues arise. The associates are all very friendly and professional. Certainly not as "pushy" as some other dealerships I have experienced and responsive to requests. Not everything went as planned with the process and there were some bumps along the road, but nothing that Germain did not address or rectify. I interacted with many members of the team at Germain (Omar, Greg, Joe, Asher and Tanesha) All were pleasant enough and would be a reason to return. Tanesha was my rep and have nothing but compliments. I am borderline 5 stars for Germain but there were some areas to improve so they get 4. Tanesha gets a 5 as she did a great job for the role she has. More
by patrick182
