Germain Toyota of Columbus

Basic Maintenence Little bit of a miscommunication, but overall it is always an awesome experience. Ask for Veronica, she will take care of you and your car. Little bit of a miscommunication, but overall it is always an awesome experience. Ask for Veronica, she will take care of you and your car. More

Completely unprofessional Buyer beware! My parents had the worst customer service experience at the Germain Toyota service center on Brice Rd. Their handicap accessible van (my Buyer beware! My parents had the worst customer service experience at the Germain Toyota service center on Brice Rd. Their handicap accessible van (my dad is paralyzed), is on recall for the airbags. My mom as been hesitant to take it in, because she was afraid it would take long to repair. She finally made an appt 2 weeks ago to bring it in this morning at 10 am. She was there right on time, and sat there for about a half hour, when a manager came out to ask her if anyone told her it’s a 6 hr job. No one had told her, so she had to get a ride home. My dad is at work today, once again, he’s paralyzed, his only way of transportation is their van, and he gets off at 5pm. Around 4pm, my mom hadn’t heard anything from Toyota, so she called and left a message with a Chris. She never heard from him, called back at 5, once again was asked to leave a message. Finally she calls me at 6:30 to come get her because no one would return her phone call. When we get to Toyota, it turns out they never even started work on her van!! From 10am-7pm they never touched it. And not only that, but never even let her know that they didn’t get to it. My dad is still currently waiting at work!!! The office is closed, and my mom had to get her van that they had all day and never worked on. That is totally shameful!! I’m appalled at their behavior, lack of apology, and total incompetence. They knew the situation about it being a handicap van, and my dads only form of transportation. They chose to overlook a “recall” appt to line their pockets. Steer clear of them!! More

Great service customer 1st strategy. Chris the service writer had everything pre-scheduled, all my questions were answered and my time in the dealership was minimal. I appreciate all this Chris the service writer had everything pre-scheduled, all my questions were answered and my time in the dealership was minimal. I appreciate all this as I'm a very busy person. Chris and his service team know how to treat a customer. More

Basic maintenance I love my Toyota care everyone is always so nice and helpful. I appreciate all the hard work they do. I highly recommend checking them out. You wont b I love my Toyota care everyone is always so nice and helpful. I appreciate all the hard work they do. I highly recommend checking them out. You wont be disappointed. More

25,000 Mile Service Great service as usual! It was less than an hour wait this visit. The service department is always friendly and the dealership is always clean. Great service as usual! It was less than an hour wait this visit. The service department is always friendly and the dealership is always clean. More

Great service , high price. Quality is more important though. I would visit again because of the certified Toyota technicians. The waiting area is comfortable. I al , high price. Quality is more important though. I would visit again because of the certified Toyota technicians. The waiting area is comfortable. I always enjoy an espresso drink while I wait. More

Good representative, Good work. Your body shop representative (Chris) was excellent in keeping me posted on work progress. Paint and body work is excellent. The van was hit at the Your body shop representative (Chris) was excellent in keeping me posted on work progress. Paint and body work is excellent. The van was hit at the right front wheel and drives perfect, however there is no actual way I can evaluate the quality of any diagnostic and corrective measures performed on the front drive mechanicals till there are some more miles driven. More

Great customer experience I love being treated like family and this location goes above and beyond to provide great customer service. My family has purchased several vehicles I love being treated like family and this location goes above and beyond to provide great customer service. My family has purchased several vehicles from this location and truly appreciate being valued customers. More

Outstanding Experience My son and I were in the market for his first new vehicle, with the help from Omar Jackson and D'lacy Stith they were able to make it happen for him. My son and I were in the market for his first new vehicle, with the help from Omar Jackson and D'lacy Stith they were able to make it happen for him. The total experience was outstanding, complete no hassle buying and the lease offer along with the trade in was great! I highly recommend Omar to anyone looking for a new or used car or truck! More

Excellent Experience My wife and I started looking for a Slightly Used Tacoma. We were looking on the Germain site and ran across a perfect fit. We immediately left home My wife and I started looking for a Slightly Used Tacoma. We were looking on the Germain site and ran across a perfect fit. We immediately left home and headed to Germain, we were put with Cody. We told Cody which vehicle we were looking at, he pulled it around for us to see. As I was two weeks post a Total Knee replacement. I couldn't do a test drive, and my wife wanted to listen to hear about the Tacoma. Cody took us out on a test drive as he understood my situation. He patiently told us about the features of this Tacoma. Once back at the dealership, he pulled up the Carfacts about this Tacoma. Once we read about this Truck we were convinced that we should proceed wit the purchase. Cody walked us thru the steps, got us a good trading on our 2003 Corolla. Took us to meet with the finance people. He couldn't have been nicer. I give him 5 gold stars for making this purchase so easy and simple. I would refer him to ay one that I know who was in the market for a good used vehicle. All I can say is thanks again. This Tacoma made the fifth Toyota we have owned and all purchased thru Germain. More