Germain Toyota of Columbus

Salesman was very nice. And answered all my questions I knew exactly what I was looking for and they helped me with a video of the car they had. They drove the car to me because I have such a busy schedul I knew exactly what I was looking for and they helped me with a video of the car they had. They drove the car to me because I have such a busy schedule. Jason was amazing I’m helping with every detail.. More

Omar is the best 😀 We have been coming to Germain for over 10 years. Omar is always professional and gives us the best deals. He is very knowledgeable. Just a great pers We have been coming to Germain for over 10 years. Omar is always professional and gives us the best deals. He is very knowledgeable. Just a great person to be around. Will not shop anywhere else. More

AIR BAG RECALL THEY LET ME KNOW UPFRONT ABOUT HOW LONG IT WOULD . THEY WERE ABLE TO FINISH SOONER. I LIKE . I HAVE ALWAYS HAD GOOD SERVICE THERE. THEY LET ME KNOW UPFRONT ABOUT HOW LONG IT WOULD . THEY WERE ABLE TO FINISH SOONER. I LIKE . I HAVE ALWAYS HAD GOOD SERVICE THERE. More

Easy and stress free Went in hoping for a reasonable car for work after working with Jason ended up getting a newer car for the same budget . Very satisfied Went in hoping for a reasonable car for work after working with Jason ended up getting a newer car for the same budget . Very satisfied More

Good Customer and Car Care Services My Service Rep, Teresa, was great. My service was prompt and finished at the expected time. At checkout, Teresa explained what service was done. A My Service Rep, Teresa, was great. My service was prompt and finished at the expected time. At checkout, Teresa explained what service was done. Also, she went over the multiI service check with me. More

Disorganized I recently purchased a truck from this dealer. I purchased the extended warranty with it. After a few days my parking sensor would keep beeping. I I recently purchased a truck from this dealer. I purchased the extended warranty with it. After a few days my parking sensor would keep beeping. I called the salesman who talked to service department and they said my sensor was dirty. So, off to the car wash I go. Well, that didn't fix it. So I called the dealer again and he says to bring it in. I brought it into the service department and they had no idea about me coming in. They fit it in but they wanted to charge me close to 700.00 for repairs. It turned into a big fiasco trying to explain that I purchased the extended warranty. It finally did get taken care of but I will NEVER bring my vehicle there again or purchase another vehicle from this dealer. More

Not to painful.. First experience with Germain at this location and the process was simple enough. Time will tell with the quality of the product I purchased which I First experience with Germain at this location and the process was simple enough. Time will tell with the quality of the product I purchased which I will update if any issues arise. The associates are all very friendly and professional. Certainly not as "pushy" as some other dealerships I have experienced and responsive to requests. Not everything went as planned with the process and there were some bumps along the road, but nothing that Germain did not address or rectify. I interacted with many members of the team at Germain (Omar, Greg, Joe, Asher and Tanesha) All were pleasant enough and would be a reason to return. Tanesha was my rep and have nothing but compliments. I am borderline 5 stars for Germain but there were some areas to improve so they get 4. Tanesha gets a 5 as she did a great job for the role she has. More

In and out! First check up with my new 2019 4-runner. I was in and out within an hour and again Germain graciously programmed my 2 sets of keys for my windows to First check up with my new 2019 4-runner. I was in and out within an hour and again Germain graciously programmed my 2 sets of keys for my windows to go down. More

Awesome team We came in and bought two new vehicles. Everything could not have went smoother.. from the friendly salesman to the knowledgeable financial guy. See y We came in and bought two new vehicles. Everything could not have went smoother.. from the friendly salesman to the knowledgeable financial guy. See you all in a few years! More

Sexist and demeaning "Salesman" I've held off writing this review in fear of backlash from Germain as I currently have a lease from this dealership. A few months ago I brought my I've held off writing this review in fear of backlash from Germain as I currently have a lease from this dealership. A few months ago I brought my family in to look for a new Camry. This is where we met Kenny. From the beginning of our sit down, Kenny went on some weird tirade about having a lot of money in the bank and not really needing to be a car salesman. All while making subtle but weird gestures toward my SO. Almost like he was making a terrible and pathetic attempt to hit on her... Right in front of myself and our children. When she (my SO) tried to ask about, you know, cars available rather than listen to whatever path of context he was geared towards, this is how that conversation went: My SO: Do you have any black camrys on the lot? Kenny: Maybe...why is black your choice? My SO: Because thats my choice? Kenny: Would you choose another color? My SO: No Kenny: (in a weird and demeaning duck face, I cant make this scrap up) "Whhyyy not?" This is where I intervened (as my SO was visibly shaking in anger at this point) and told Kenny that it's disrespectful to treat people in this manner and we left Germain Toyota shortly after. So from this experience combined with the terrible & dishonest "deal" they gave me on my lease (a little over 2 years ago), we're never stepping foot in Germain Toyota again. We're in the 21st century where women have the same rights to respect and dignity as everyone else. I could add more detail about my terrible leasing experience if anyone is interested? More