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Germain Toyota of Columbus
Columbus, OH
2,772 Reviews
What makes Germain Toyota Different:
72 Hour Happiness Guarantee
If you’re not completely happy with your vehicle, we encourage you to bring it back and exchange it. Just bring back the vehicle in the same condition as when you purchased it, within 3 days and 150 miles or less from the mileage at delivery. It’s all part of finding the right car for you!
Certified Product Specialists
Our information-rich, Certified Product Specialists are paid on the experience they deliver, not the price you pay. We believe buying a vehicle should be fun for everyone!
Transparent, Upfront Pricing
Every vehicle at our store is clearly priced, with no hidden fees. All Toyota manufacturer rebates and incentives are included upfront. No games. just a fun, pressure-free environment.
Same Day Service
We understand that getting your vehicle serviced is important, and should be convenient for you. That’s why we offer same day service appointments. Click, call, or just drive on in. We are ready to help.
Personalized Purchase Program
We listen to you and find the best payment options that fit you and your family’s needs. No high-pressure sales tactics. Just open, honest dialogue and information sharing. You pick the best program for you, not us.
Additional Perks:
Accessories your way.
One of the clear benefits of buying a new car at our Columbus dealership is that we always give our customers the option to accessorize. Our Toyotas don’t come pre-accessorized, ultimately allowing you to design and package your vehicle the way you want. After all, your car is an extension of your personality, so why buy one that doesn’t fit you to a “T”?
ToyotaCare has you covered.
We’ll buy your car, even if you don’t buy ours.
We don’t just deal with new Toyota models, either! We will gladly purchase your used car whether or not you buy a new set of wheels from us. No hassles-just cash in your pocket. Whether you’re coming from Reynoldsburg, Pickerington, or Westerville, you’ll find our no-haggle purchasing process to be one of the best in Columbus and all of Delaware County.
Dealership amenities.
Don’t take the Germain Toyota of Columbus promise at face value when you can see it in action. Call us at (614) 868-0300 or visit our dealership at 5711 Scarborough Blvd, to take advantage of our amazing services. You’ll even find our showroom to be a treat to your senses, with its offerings of Wi-Fi, beverages, snacks, and comfortable lounge and work area
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 2,772 reviews
March 06, 2019
Awesome Very happy with my service appointment for maintenance and a replacement part to be installed.. the part had to be ordered and it was installed the n Very happy with my service appointment for maintenance and a replacement part to be installed.. the part had to be ordered and it was installed the next morning. Thank you for quality workmanship and service in a timely manner. More
by WEBER45
Verified CustomerEmployees Worked With
March 06, 2019
Just great service all around Got plenty of services. Ask if I needed help , and never felt ignored.all was explained to use New car from Nolan.Ge has great customer service and ma Got plenty of services. Ask if I needed help , and never felt ignored.all was explained to use New car from Nolan.Ge has great customer service and makes you feel comfortable . More
by llclark70 cream sherry
Employees Worked With
Other Employees :
Buddy Travis, Norm Oribello, Justin Renzenbrink, John Grayson
March 06, 2019
Professional hands down experience Sales team and service department are great ,friendly,and by all means knowledgable, there are very helpful in finding what you are looking for with n Sales team and service department are great ,friendly,and by all means knowledgable, there are very helpful in finding what you are looking for with no pressure. More
by Toy,owner 326
March 06, 2019
Just okay This visit was ok. I’ve had a lot of issues with my last 4 service visits. One being a service I paid for but was never performed. That problem was w This visit was ok. I’ve had a lot of issues with my last 4 service visits. One being a service I paid for but was never performed. That problem was worked out after some serious frustration and inconvenience. They just haven’t earned my trust back after so many issues in the past. We will see how things go from now on. More
by Rye105
March 06, 2019
5,000 mile service. The visit was a good experience. I was met in a timely manner by a polite service manager, Teresa Wilson. The work was finished quickly. The visit was a good experience. I was met in a timely manner by a polite service manager, Teresa Wilson. The work was finished quickly. More
by ROBBMOORE
Employees Worked With
March 06, 2019
Poor customer service After sale service has been lacking. My truck was poorly detailed. Have spent 2 days for a total of 8 hours in the service department trying to have After sale service has been lacking. My truck was poorly detailed. Have spent 2 days for a total of 8 hours in the service department trying to have proper tire sensors added. Problem still not corrected. Was told I could get a good deal on a Toneau cover for my truck but never happened. I've bought a vehicle from Germain of Easton in the past and had nothing but high praise for their services, so this poor service was very surprising. More
by RLYONS1961
Employees Worked With
Other Employees :
Buddy Travis, Khalin Moore, Joe Day, Lisa Marasek
March 06, 2019
Great people, great service I had went to another dealer prior to this and just felt like I was getting the run around. So I went here and was happy to find a salesman who knew w I had went to another dealer prior to this and just felt like I was getting the run around. So I went here and was happy to find a salesman who knew what he was doing, was willing to work with me on the things I wanted, instead of just showing me what he thought I needed. I also got to talk to the sales manager who was very nice and friendly, and couldn't have asked for a better experience! I won't go anywhere else but here again. I actually had the check engine light come on in my brand new 2019 Toyota Tacoma, less than a week after buying it. When it was figured out that the actual.computer was bad, they did everything they could to make it right, and actually switched me.over to another truck that was exactly the same as what I had purchased, so I didn't have to deal with the worry of future issues with the other truck. Again, everyone was very helpful and friendly, and couldn't have asked for better service. More
by Poetictacoma
Employees Worked With
Other Employees :
Steven Treadway, Ashiqur Rahman, Lisa Marasek
March 05, 2019
Oil change, tire rotation, liquid fill ups Staff provides excellent customer service they take the time out to answer your concerns time rate is reasonable & the hot chocolate is the bomb👍🙌sa Staff provides excellent customer service they take the time out to answer your concerns time rate is reasonable & the hot chocolate is the bomb👍🙌satisfied More
by CAMELLIAWOODS55
March 05, 2019
Service sucks! Worst service ever. I hope I never need to go back to this place. Very unfriendly and unhelpful personnel from top to bottom. Just awful. Worst service ever. I hope I never need to go back to this place. Very unfriendly and unhelpful personnel from top to bottom. Just awful. More
by M.SPERRY4
Employees Worked With
Hope Liszt, McKenzie McGuire, Aaron Leichner, Lisa Marasek
March 05, 2019
Awesome Lisa is kind and courteous and made sure my car was well taken care of!!! Will definitely recommend Toyota and Lisa to get the job done!!! Lisa is kind and courteous and made sure my car was well taken care of!!! Will definitely recommend Toyota and Lisa to get the job done!!! More
by Jessica Grimes
Employees Worked With
Lisa Marasek
