Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Germain Toyota of Columbus
Columbus, OH
2,792 Reviews
What makes Germain Toyota Different:
72 Hour Happiness Guarantee
If you’re not completely happy with your vehicle, we encourage you to bring it back and exchange it. Just bring back the vehicle in the same condition as when you purchased it, within 3 days and 150 miles or less from the mileage at delivery. It’s all part of finding the right car for you!
Certified Product Specialists
Our information-rich, Certified Product Specialists are paid on the experience they deliver, not the price you pay. We believe buying a vehicle should be fun for everyone!
Transparent, Upfront Pricing
Every vehicle at our store is clearly priced, with no hidden fees. All Toyota manufacturer rebates and incentives are included upfront. No games. just a fun, pressure-free environment.
Same Day Service
We understand that getting your vehicle serviced is important, and should be convenient for you. That’s why we offer same day service appointments. Click, call, or just drive on in. We are ready to help.
Personalized Purchase Program
We listen to you and find the best payment options that fit you and your family’s needs. No high-pressure sales tactics. Just open, honest dialogue and information sharing. You pick the best program for you, not us.
Additional Perks:
Accessories your way.
One of the clear benefits of buying a new car at our Columbus dealership is that we always give our customers the option to accessorize. Our Toyotas don’t come pre-accessorized, ultimately allowing you to design and package your vehicle the way you want. After all, your car is an extension of your personality, so why buy one that doesn’t fit you to a “T”?
ToyotaCare has you covered.
We’ll buy your car, even if you don’t buy ours.
We don’t just deal with new Toyota models, either! We will gladly purchase your used car whether or not you buy a new set of wheels from us. No hassles-just cash in your pocket. Whether you’re coming from Reynoldsburg, Pickerington, or Westerville, you’ll find our no-haggle purchasing process to be one of the best in Columbus and all of Delaware County.
Dealership amenities.
Don’t take the Germain Toyota of Columbus promise at face value when you can see it in action. Call us at (614) 868-0300 or visit our dealership at 5711 Scarborough Blvd, to take advantage of our amazing services. You’ll even find our showroom to be a treat to your senses, with its offerings of Wi-Fi, beverages, snacks, and comfortable lounge and work area
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,792 reviews
April 24, 2018
Avoid Warning-be careful when dealing with Germain Toyota in Columbus, Ohio. My wife and I dealt with a salesman named Brady Lonsway starting on the week of Warning-be careful when dealing with Germain Toyota in Columbus, Ohio. My wife and I dealt with a salesman named Brady Lonsway starting on the week of March 20th. He seemed helpful at this time. There was a 4Runner that we wanted to buy for my wife. We made an offer, they countered, but we were still to far apart(no issue). On Monday, April 2nd, while dealing with Brady and a manager, John Woody, we were able to agree on a price. John told me to work out the delivery with Brady, so I did this ASAP on Monday, with the delivery to take place on Tuesday. Tuesday morning I spoke with Brady and he informed us that the vehicle wouldn’t be delivered on Tuesday, but that it would be delivered later that week, we agreed on Friday(again, no issue). We didn’t speak on Wednesday, but did speak multiple times on Thursday. On Thursday, we spoke with Brady to make sure that the 4Runner was being delivered on Friday, he assured us it was.(this is where it gets bad). Because he assured us the vehicle was being delivered on Friday, we sold my wife’s current vehicle Thursday night after we spoke with Brady. No more word from Brady Thursday or Friday morning, until my wife texted him on Friday morning asking what the ETA was. He then replied back that the vehicle had been sold to someone else. To say I was ticked is an understatement. But it gets worse. Through talking to Mr Woody, I found out that the vehicle was sold to someone else on Monday, April 2(the day we agreed on the price). So, the vehicle was sold on Monday, then on Tuesday and Thursday, Brady told us the vehicle was still ours, to the point that we sold my wife’s current vehicle. (I could care less about them selling the vehicle, but at least let me know......and definitely don’t lie to me repeatedly about the vehicle). Brady even admitted to me that he knew before Friday that it was sold to someone else. So after this, I spoke with Mr Woody, he could have cared less(they made their money). I left the General Sales Manager, D’lacy Stith four Voicemail’s and an email and never heard back from him. I left the general manager, Rich Newsome, two voice messages, and he did call me back 8 days later. I told him what took place and he told me he would call me about the issue, but I’m still waiting to hear back from him, and it’s been over 10 days, so he clearly doesn’t care either. I have all of the mentioned correspondence with Brady saved, as it was all done through text messages, so no one can argue on the timeline of events. I’m not posting this for any other reason than to give people a heads up on what kind of operation their running. More
by Psuarcher
Employees Worked With
Rich Newsome, Brady Lonsway
April 24, 2018
Unforgettable service forget about service Good service recommended, I will go back, they took care of my problem and give me fast solution, good customer service very friendly thank you very m Good service recommended, I will go back, they took care of my problem and give me fast solution, good customer service very friendly thank you very much More
by CORDERO_RODRIGO
Verified CustomerEmployees Worked With
Tracy Goleman
April 24, 2018
Initial issue with Odd Warranty Situation I purchased a set of tires at Germain and also bought a road hazard warranty a year ago. This past Easter Sunday, out of state, one of my tires gets a I purchased a set of tires at Germain and also bought a road hazard warranty a year ago. This past Easter Sunday, out of state, one of my tires gets a nail. I take the tundra to a Toyota dealer in Florida who just happens to be open. They won't honor the road hazard package. Claim it's a different region for warranty. I figure, Toyota road hazzard warranty is all the same, guess not. ( Tip: Ensure you keep the bad tire to bring to the dealer.) Long story short, I return from my trip and Joe, assistant service manager at Germain, takes care of me. Special shout out to Billy Blanton for credit approval. I say that's very good customer service! More
by LISA.DAHLBERG0649
Employees Worked With
Billy Blanton
April 24, 2018
On time I got there 20 minutes early and they took me in right away. There was a couple things I asked them to do and they said they weren't necessary. They h I got there 20 minutes early and they took me in right away. There was a couple things I asked them to do and they said they weren't necessary. They had my car ready 1/2 hour early from the promised time. More
by FKROHE1
Employees Worked With
Chuck Hessel
April 23, 2018
Quick, efficient service team. The service techs took care of what needed to be done, and gave advice about upcoming needed services. The waiting room is large, and has comfortable The service techs took care of what needed to be done, and gave advice about upcoming needed services. The waiting room is large, and has comfortable chairs. More
by Love2drive
Employees Worked With
Germain Toyota Service Team, Billy Blanton
April 23, 2018
very helpful, considerate and informative I have used Germain Toyota service center for many years. I have always been extremely satisfied with their work and the professionalism of the staff I have used Germain Toyota service center for many years. I have always been extremely satisfied with their work and the professionalism of the staff. More
by BRIGGSAMY55
April 23, 2018
5k Service I took my car in for my 5k mile service and had a great experience. My car was finished in a good amount of time and I received a phone call once my c I took my car in for my 5k mile service and had a great experience. My car was finished in a good amount of time and I received a phone call once my car was done. I couldn’t be happier. More
by WBSG908
Employees Worked With
April 21, 2018
The service was excellent Teresa was very friendly and she kept posted on my car service while I waited. Keep up the excellent customer service Teresa.i will likely return.for Teresa was very friendly and she kept posted on my car service while I waited. Keep up the excellent customer service Teresa.i will likely return.for all service repairs. More
by AYALLEN57
Employees Worked With
April 21, 2018
Friendly Place Teresa was very nice as soon as I walked in, made me feel like I was walking to my own home. All the work on my car was done in a timely manor and I w Teresa was very nice as soon as I walked in, made me feel like I was walking to my own home. All the work on my car was done in a timely manor and I was in and out of in no time flat. More
by ropchob23
Employees Worked With
April 21, 2018
Good service, no surprises The work done was satisfactory, if more expensive than anticipated. The wait time was longer than expected. The waiting area was very comfortable and The work done was satisfactory, if more expensive than anticipated. The wait time was longer than expected. The waiting area was very comfortable and clean. More
by dco18
