Germain Toyota of Columbus

Excelent Service Extremely fast and accurate Dealership and repair center. Will never go anywhere else. They are caring and kind well informed about there vehicles. Wi Extremely fast and accurate Dealership and repair center. Will never go anywhere else. They are caring and kind well informed about there vehicles. Will continue to be a customer for years to come. More

Informative I was treated very kindly, the wait was not long, the service was informative and very friendly , the waiting area was very clean and inviting I was treated very kindly, the wait was not long, the service was informative and very friendly , the waiting area was very clean and inviting More

Very helpful and eager to assist with purchase I shopped on line to try to get pricing on several trucks of all makes. I was notified by your dealership right away with a truck in the price range I I shopped on line to try to get pricing on several trucks of all makes. I was notified by your dealership right away with a truck in the price range I was looking for and I set up and appointment. I walked into the dealership and was greeted right away. Sean Kraft was my sale person and we talked quite awhile of the truck and deal I was looking for. Sean showed me several vehicles and I made a decision on a 2018 Tacoma. I told Sean that I knew what my vehicle was worth trading in and where I wanted to be on cost of new. He and his supervisor worked very hard to get me where I felt comfortable in purchase. I had spent several hours with other dealerships and not one was interested in making the sale I needed. I left with that 2018 Tacoma and was very happy with vehicle and deal. I would not hesitate to recommend this dealership, Sean and rest of crew. More

Excellent experience My car was due for 80000 check-up. Some unexpected service was found to be necessary. Denise was very professional, courteous and accommodating. I My car was due for 80000 check-up. Some unexpected service was found to be necessary. Denise was very professional, courteous and accommodating. I couldn't have asked for more. More

Wonderful Customer Service The staff is always pleasant and friendly. They value my time. Any questions I have are always answered & explained in detail. Keep on treating the wa The staff is always pleasant and friendly. They value my time. Any questions I have are always answered & explained in detail. Keep on treating the way you have & I'll be a customer for life. Kudos! More

Great Liked it is people friendly and great service waiting area was very comfortable and homey i just liked it and was best best experience i had from a de Liked it is people friendly and great service waiting area was very comfortable and homey i just liked it and was best best experience i had from a dealership More

Excellent service Great attention to details in keeping me informed of progress.Comfortable waiting area and great coffees. Great place to enjoy the time reading. Good Great attention to details in keeping me informed of progress.Comfortable waiting area and great coffees. Great place to enjoy the time reading. Good follow up. More

Great experience Tracy was very professional and knowledgeable about the service that was needed on my vehicle. I will be returning for service in the future. Thanks!! Tracy was very professional and knowledgeable about the service that was needed on my vehicle. I will be returning for service in the future. Thanks!! More

Superior work but sooo slow (3 hours) Quality of service is excellent, however the downside is that they overbook appointments and at the last visit I had to wait 2 to 3 hours for a routin Quality of service is excellent, however the downside is that they overbook appointments and at the last visit I had to wait 2 to 3 hours for a routine 20K maintenance change of oil and tire rotation. Also even after checking out, I had to wait 20 minutes for someone to move another customer's vehicle since I was blocked in the garage. This dealership also does not clean the vehicles like some other dealerships, a plus service that I think all large dealerships should provide to customers. Maybe next time I'll pick a place that provides a higher level service. The employees involved provided friendly and professional service, I would rate them A+ if I also didn't have to wait for them to wait on me when checking in the vehicle. This was not their fault, again overscheduling services was a result of less than desirable results. Kenny was great to talk to during my long wait, he always deserves an A+ regardless from sales to follow up. Even after 2 years he still knows my family profile and names of my daughters. More

Not honest I paid cash for a vehicleI that needed some things touched up and fixed. I made this purchase on a Wednesday and here it is 3 weeks later and I still I paid cash for a vehicleI that needed some things touched up and fixed. I made this purchase on a Wednesday and here it is 3 weeks later and I still don't have my vehicle. The salesman promised it would be done 3 days later. All I got was text messages saying it will be ready the next day and the next day and the next day. I even got a text message saying that some stuff was a already done but came to find out 3 weeks later nothing was done other than the interior cleaned. When I first got there and made the purchase the salesman acted as if he was the man and he gets things done that that he promises and t hat he could push my car ahead of other customers. Well that wasn't the case. This man text me on his day off saying that my car would b ready the next day. Now the manager has taken over and everything is still not done. He is waiting on a part that was ordered and here it is Wednesday and the part still hasn't been received and placed in my vehicle. All I can say is I'm at the point that I don't even want the vehicle. I just want my money back. Granted the manager got all the stuff done other than the one part but this is ridiculous. I don't blame the manager because he has no control over the company sending the part but the salesman basically strung me along and made me think things were being handled when they weren't. I felt like I was being decieved by the salesman. When I brought the situation to the manager his words was that the car should have been done when the salesman told it was going to be done which was the Saturday 3 weeks ago. I was treated like I was important until I signed that check. More