Germain Toyota of Columbus

Always treats you right I have been a loyal Toyota customer since 1988. I switched from a previous dealership to germain and have been extremely happy. I hooked up with Norm I have been a loyal Toyota customer since 1988. I switched from a previous dealership to germain and have been extremely happy. I hooked up with Norm in 2009 and he has taken care of me since. I walk in to the showroom and the other sale people are super friendly. You are part of a family with Germain Toyota. They listen to what you want and need and try to get you in the right vehicle. If you want a quality vehicle and a fair price See norm and he will take care of you. The service department is great also. More

Awesome Experience This was my first time dealing with Germaine Toyota. Andrew Frobel, really calmed all my concerns with my purchase. He answered all my questions, and This was my first time dealing with Germaine Toyota. Andrew Frobel, really calmed all my concerns with my purchase. He answered all my questions, and if he didn't know the answer, he found the answer. I first came in to purchase,a Camry. But with Andrew's help, got a Corolla. I love this car, thanks tor. Frobel. I'm looking forward to seeing making my next purchase at Germaine. Will recommend everyone to stop by and look for Andrew. More

purchase of a toyota prius prime I have been waiting for Toyota to come out with the prius prime so I could buy one, what I didn't know was you have to order one. It was my luck that I have been waiting for Toyota to come out with the prius prime so I could buy one, what I didn't know was you have to order one. It was my luck that while cruising Germains parking lot there was one sitting out front. I got out to check it out and Kenny popped out to see if I needed any help, I asked him if the car was sold already and he said the customer had backed out of buying it. I said good I'll buy it. Probably the easiest sale he ever made. The process of buying it was extreamly easy and Kenny was very helpful with the entire process. More

My first experience purchasing a new car w/Germain I had no previous experience buying a car, but everyone at Germain was very helpful, especially Amanda Lobach. She helped me through the whole proce I had no previous experience buying a car, but everyone at Germain was very helpful, especially Amanda Lobach. She helped me through the whole process as well as giving me a good introduction to all the features of the car. More

My purchase experience w/Germain Toyota After 4 1/2 hrs. at Germain Toyota last night, I have to say it was well worth the time. I scheduled my appointment w/Andrew Frobel and he was my pri After 4 1/2 hrs. at Germain Toyota last night, I have to say it was well worth the time. I scheduled my appointment w/Andrew Frobel and he was my primary contact at Germain. He assisted me with my questions and then we test drove a RAV4. When features (additional cost) required a choose a different car, he was right there to help with that. He always had a smile on his face... and it wasn't fake... he meant it, which I truly appreciated. Bottom line... I drove my new RAV4 home last night and this was a thoroughly positive evening. Sure it took several hours, but it had to be right... and Andrew made sure it was. I would buy a car from him and Germain any day. Thanks, Sharon Wright More

Awesome Joe Campbell took care of me. He was very friendly and helpful. He explained everything that was done in detail and answered all my questions. Joe Campbell took care of me. He was very friendly and helpful. He explained everything that was done in detail and answered all my questions. More

Amanda made everything simple! Amanda was great to work with at Germain and made everything extremely easy. I was in and out in one day with no hassle. She found the deal that was Amanda was great to work with at Germain and made everything extremely easy. I was in and out in one day with no hassle. She found the deal that was most advantageous for me, and she answered all my questions about the process since this was my first new car purchase. Thanks Amanda and the Germain team! More

Scammer stealership First off, their sales team are horrible! They made me signed all the paperworks after agreed that it would be finalized on next monday so I can take First off, their sales team are horrible! They made me signed all the paperworks after agreed that it would be finalized on next monday so I can take the vehicle home no problem. Oh boy I was wrong, about a week or so later, they be calling me that they cannot find anyone to finance me for it and have to take it back. Ok sure no problem, but then they be subtracting all the fees and mileage usage on that vehicle from my deposit money! They literally forced me to get a vehicle from them on the spot or else lose more than half of my deposit! That's outrageously scamming!! Then now my second issue encounter with this place that made me have to reviews them on everyplace I can find and report to toyota headquarter hotline for their shady business. So I took my truck (lifted) in for an Alignment, I also know that they don't do lifted truck alignment so I asked them Multiple times if they know and can do it, they talked about 5 mins or so and said yes, So Im like ok. Then It was aligned and it was good for a day till I drive my truck again. Literally less than 300miles on the alignment job and already back to alignment issue?! Their service director Henry is his name mentioned that "Your tires uneven treads causes alignment issues" And they won't refund or attempt to fix it! xxx is kind of response and service is this?! They did not even provide me with the alignment sheet after my previous service there when I asked for it! Shady business as it's best! Then I went to Toyota West for help. And found out, Germain Toyota pulled my steering rack/wheel and move it around so that I won't know that they don't know how to do an alignment at all! Now I lost $311 and some changes to a job that wasn't even done right that actually caused more problems than I wanted to the vehicles and my safety! I wasted my time and money on this place and not even a manager willing to talk to me back?! Please stay away from this place at all cost! They're just there for your money! More

Excellent professionalism and manners I came to Germain only because of professionalism shown by Ashiqur Rahman. Thanks for closing the deal in one day. Was planning for another dealer ne I came to Germain only because of professionalism shown by Ashiqur Rahman. Thanks for closing the deal in one day. Was planning for another dealer near my place but commitment and having a SPOC for all queries made me go for you guys. And I am glad that I did change my mind. Good response + better deal - What more one could ask for !! I would strongly recommend your dealership and Sales person like Ashiqur. More

I'd love some follow up, just like you'd love a great review The reason I am writing this review is because I received an email asking to submit one. Normally i would disregard, but this is the first contact I' The reason I am writing this review is because I received an email asking to submit one. Normally i would disregard, but this is the first contact I've had from the dealership since I purchased my vehicle two months ago. The response I was actually looking for was to address two issues: my rental car return and my key. I had to rent a car from Toledo and drive to Columbus in order to purchase this car. I was promised by the dealership that they would return the rental car to the Columbus airport after I left. Then I get a message from my agent, Lincoln, stating that they didn't return it the same day. My rental car bill went from $40 to $150+. After sending numerous messages (with no response) I eventually sent a copy of my invoice to the dealership requesting someone to contact me. What did I get.. this email months later asking me to give a rating. So here I am. Second, I was only give one broken key fob. I was told they would look into not only fixing this fob, but providing me with a duplicate key. So now I have a flip fob, with a key that can't be pushed back down into it, no second key, and again no response from the dealership. I put trust in the dealership to follow up on their word. The only thing they followed up on was making sure they got a review. If anyone at the dealership cares, please contact me. You took your commision check and ran. If you want to be considered as the stereotypical "car sales people", you nailed it. (one last note - the detailing on the car was awful) More