Germain Toyota of Columbus

used sales Veronica Azzalina Just want to say that Veronica was so amazing to work with, went out of her way to do all she could to help me get what I wanted. Thanks Veronica!! Just want to say that Veronica was so amazing to work with, went out of her way to do all she could to help me get what I wanted. Thanks Veronica!! Deb Scholz More

Positive buying experience at Dealership. Veronica did a nice job of covering the vehicle and purchase procedure. She was friendly & very easy to work with. She answered all questions. Tyler Veronica did a nice job of covering the vehicle and purchase procedure. She was friendly & very easy to work with. She answered all questions. Tyler explained & handled the finance & purchase. Every thing was smooth/trouble free. I would definitely purchase another auto from Germain/Veronica should the need arise. More

Great Experience I was very interested in a Rav4, but didn't think I would be able to get into one because I had several months left on my current lease (a Nissan). I I was very interested in a Rav4, but didn't think I would be able to get into one because I had several months left on my current lease (a Nissan). I worked with Kyle Musselman and he not only was able to get me into a Rav4 but was able to get me into an upgraded model which I absolutely love. Kyle was very informative and not pushy at all. He wanted to make sure I was very happy with my vehicle. I love the atmosphere at Germain. Even when I bring my vehicle in for maintenance, the service people are so nice and get you in and out in such a timely manner. My family will definitely return to Germain Toyota for any new purchases, and will enjoy working with Kyle again. More

Superior Customer Service Zach Fitzwater exemplifies professionalism and the kind of customer service representative that any dealership would want on their staff. After readin Zach Fitzwater exemplifies professionalism and the kind of customer service representative that any dealership would want on their staff. After reading his resume and background, it's no wonder he is dedicated and committed to whatever he does. I am most grateful to Zach and the service personnel at Germain Toyota for getting me back on the road in little over an hour after I arrived. I was fortunate to be within a few miles of the dealership when my 2007 4Runner experienced a transmission issue while traveling Rte. 70E back to Western Pa. When I called the service dept. Zach answered and said "As soon as you can get here, we'll do what we can for you." Zach and the staff members were most accommodating in welcoming me into the dealership and keeping me updated with their findings. I was treated like my vehicle came from their dealership and the cost was more than reasonable for the services rendered. Thank You! Rob V. from Pa. More

An excellent experience Omar was so easy to work with! After going through a bait and switch at another dealer I was leery and frustrated with the process. I explained to Oma Omar was so easy to work with! After going through a bait and switch at another dealer I was leery and frustrated with the process. I explained to Omar what I did and did not want. He said he would hold the vehicle until I could get there. It was there as promised and I drove home with it that day. Everyone at dealership was polite, professional and respectful in a way seen to rarely these days. Love my car! Thanks to all of you a bid kudos on your dealership culture. More

Professional and Personable Adam Castin sent me an e-mail regarding trading in my 2014 Toyota Camry. I have often ignored those type of emails not knowing I was eligible to do s Adam Castin sent me an e-mail regarding trading in my 2014 Toyota Camry. I have often ignored those type of emails not knowing I was eligible to do so because I lease my vehicle. Adam made the transaction nice and easy and I was able to leave Germain in over an hour with a 2016 Toyota Camry. I appreciate all of his good work. More

Repeat Customer This is my second purchase from Germain Toyota and my second positive experience with them. I was extremely happy with my 2012 Corolla (apart from th This is my second purchase from Germain Toyota and my second positive experience with them. I was extremely happy with my 2012 Corolla (apart from the fact that I wanted the cool touch screen and back up camera). I got an email from Adam on their sales team telling me that they could offer me a new car with $0 down and no increase in my payments. My first thought was "yea right, I've heard that from other dealers before." Adam came through though - without any hassle I got a 2016 Corolla S plus, $0 down, no increase in payments. They were true to their advertisement! Throughout the process, Adam was efficient and awesome to work with. Kip on the paperwork/financing side was very thorough in his explanation about the extra warranties and services offered. He was also very efficient. Overall, I had very little down time from start to finish. I have previous experience with the service department (maintenance only, I've never had an issue with my car) and again they've always been fantastic. I will continue to be a loyal customer. More

These five stars go to Colleen Kofron! I came to the dealership as a first-time minivan guy. While I attempted the online chat and text with a salesman, it just didn't have the right feel. I came to the dealership as a first-time minivan guy. While I attempted the online chat and text with a salesman, it just didn't have the right feel...I wanted a personal touch. Being new to the area and state, I had to bring my family in while I shopped the vehicles. Colleen Kofron was the first one to greet me, and boy am I glad she did. Let me just say, it was refreshing to see the transparency she displayed during the whole experience. She readily admitted when she didn't have an answer to a question instead of making something up, and followed through by finding it later, and she asked the right questions to help me decide what I wanted and needed. Colleen was very knowledgeable about the minivan I narrowed the search to, and spent some quality time explaining what everything did in the cabin of the vehicle (there are a lot of buttons as I got a Sienna Limited Premium). All in all, this was the most pleasant and satisfying dealership experience I have ever had. Bar none. And it was because of Colleen Kofron. Thanks, Colleen, we love the new ride! (Bill Adkins on the finance side of things was also outstanding. He knows his role and was very helpful. Sorry Bill - didn't mean to leave you out!) More

professional and efficient Colleen was very helpful in getting us in and out. I contacted her by phone a few days earlier and she followed up quickly. She also was helpful in t Colleen was very helpful in getting us in and out. I contacted her by phone a few days earlier and she followed up quickly. She also was helpful in taking care of the many details to get us in and out quickly since we live 1 1/2 hour away from dealership. I also liked the no hassle feel and the product is dependable. More

Easiest trade deal I've ever had Worked with Omar for the second time. Very nice and easy to deal with. Asher was very thorough and made sure the financing went smooth. No compla Worked with Omar for the second time. Very nice and easy to deal with. Asher was very thorough and made sure the financing went smooth. No complaints at all. More