Germain Toyota of Columbus

Repeat Customer This is the 3rd time that we have used Germain Toyota to purchase a vehicle. Luci Green has been our point of contact for every car we have ever boug This is the 3rd time that we have used Germain Toyota to purchase a vehicle. Luci Green has been our point of contact for every car we have ever bought. I was recommended to her when I made my first ever car purchase and throughout the years myself, my family members, and my husband have sought out Luci for our car needs. Most recently, Luci helped us navigate our new car purchase by answering many questions, understanding our price point, and walking us through the process. I felt that she was a true advocate for our needs and family---NOT JUST ANOTHER CAR SALES PERSON. She made us feel comfortable and not pressured into making a quick decision. I can't say enough about my experience and would recommend Luci Green at Germain Toyota and day. More

Excellent service I had an appointment for a regular 10,000 mile oil change. I was taken right on time, and Robert couldn't have been friendlier. I had an appointment for a regular 10,000 mile oil change. I was taken right on time, and Robert couldn't have been friendlier. More

Great Experience Everyone at the dealership was very nice and professional. Marlin was beyond helpful and made this process very enjoyable. I would recommend this deal Everyone at the dealership was very nice and professional. Marlin was beyond helpful and made this process very enjoyable. I would recommend this dealership to anyone looking to purchase, new or old. More

Amazing Brian was great! Very polite and genuine! He found a car that met all of my needs and was very professional, I had such a good time purchasing my car Brian was great! Very polite and genuine! He found a car that met all of my needs and was very professional, I had such a good time purchasing my car that I wish I needed two or three more, just so I could go back! I definitely recommend Brian Scott if you are looking to buy the perfect car for you, at the right price! He will get it done! Bill Adkins was nice also! More

Robert was awesome! I took my car in for a rattling noise and I was in and out in 10 minutes and they didn't charge me for the service because all they did was tighten a I took my car in for a rattling noise and I was in and out in 10 minutes and they didn't charge me for the service because all they did was tighten a screw. I really appreciated that as I have never walked in without paying and usually quite a bit for service. More

Lemons into Lemonaid I have a long standing positive relationship with Germain Toyota, having purchased numerous new Toyotas from them over the past 25+ years. My custome I have a long standing positive relationship with Germain Toyota, having purchased numerous new Toyotas from them over the past 25+ years. My customer experiences have been consistently positive during this time. However, during a recent service visit, I had a disappointing 'un-Germain' like experience. After sharing my experience with Ralph Cumston, I was very impressed with his ability to recover my confidence. Ralph listened to my concerns empathetically, he investigated them thoroughly and he responded in a very timely fashion. His resolution exceeded my expectation. I am pleased to say that my experience with Ralph has restored my confidence in Germain. I look forward to continuing my relationship with this fine locally owned business. More

Great Customer Service During the Sale I normally avoid dealerships due to pushy salesmen but at Germain Toyota I didn't feel pressured and the salesman (Chris Wilson) was not pushy. It was I normally avoid dealerships due to pushy salesmen but at Germain Toyota I didn't feel pressured and the salesman (Chris Wilson) was not pushy. It was a great experience for a first time car buyer. I walked away with a car but also walked away feeling pleased with my purchase. The environment was friendly and my salesman's personality (being kind, helpful, professional, friendly, and not pushy) really helped sell the car. More

Easy, awesome experience Stopped in to look at cars. Allison made the experience very smooth. We didn't intend on buying, but ending up driving away in a new car. Allison was Stopped in to look at cars. Allison made the experience very smooth. We didn't intend on buying, but ending up driving away in a new car. Allison was professional, competent, kind, and made a lot of sense! Will be back to buy another car from her! More

Great customer service with sale Great experience. The salesman (Brian Scott) was not pushy or overbearing. I was very comfortable with the overall transaction. After the sale, we fou Great experience. The salesman (Brian Scott) was not pushy or overbearing. I was very comfortable with the overall transaction. After the sale, we found out the car didn't have a second key/fob and Brian made sure they got me one asap. Much appreciated. I love the car. More

Pleasant buying experience Purchased a used 2011 Sienna today from Brian Scott and am very pleased. He was courteous, professional and friendly. Never felt uncomfortably pressur Purchased a used 2011 Sienna today from Brian Scott and am very pleased. He was courteous, professional and friendly. Never felt uncomfortably pressured. Had my three daughters in tow and he was also very kind to them. Also dealt with Bill Adkins in Finance and he was extremely personable as well. All in all, a very smooth buying experience. Thanks. More