Germain Toyota of Columbus

I have dealt with this dealer since December 2003, when I purchased a 2004 Sienna. When I take my car in for maintenance, the service department does not try to manufacture additional problems that need r purchased a 2004 Sienna. When I take my car in for maintenance, the service department does not try to manufacture additional problems that need repair, Note that they do ask about other possible issues but seem quite reasonable regarding their findings. In fact, when the care was 5 years old I had to insist that they install a new battery as their testing indicated that this was not necessary. Last week I purchased a new 2011 Sienna Limited as I wanted many of the features offered. Omar, the salesman, was very knowledgeable regarding the various features available. One complaint that I do have is with Toyota, not Omar. There are only a few option “packages” available for the limited, essentially variations on getting an entertainment (DVD) system with or without a navigation (GPS) system; I had zero interest in getting either of these. Omar advised me that the only choices available for the Sienna Limited was with Front Wheel Drive or All Wheel Drive; the DVD and GPS came on all of Sienna Limited’s delivered in Central Ohio, wit ha price tag of approximately $4900. I inquired about custom ordering a 2011 Sienna Limited from the factory and Omar advised me that this was not possible. Not being a person who “shoots the messenger” and really wanting the Sienna Limited, I purchased one the cars available in the area. I hope that in the future Toyota does offer their cars with or without the “option packages” listed on their website (as long as the customer is willing to wait a reasonable time period to be assembled and delivered. The present practice verges on false advertising (considering the Toyota website to be an advertisement., More

I can't say enough good things about Germain Toyota and Greg White. Throughout the entire sales process and my many many questions, Greg was responsive, knowledgeable, friendly, and honest. I usually dre Greg White. Throughout the entire sales process and my many many questions, Greg was responsive, knowledgeable, friendly, and honest. I usually dread dealing with salesman, but Greg was down to earth and had no hidden agendas- he had the same goal as I did; for me to get a great car at a great price without any hassles. After visiting several dealerships and receiving quotes from all over the northeast and mid-west, not one dealership was able to match the level of service or price I was able to achieve with Germain. I couldn't have imagined a better sales process and experience than what I had with Greg. I requested a quote online from Germain's internet department and shortly after received a detailed quote and offer that was a true price out the door without any hidden fees or charges. After several emails and phone calls with Greg to clarify some of my questions and make sure everything was as it seemed, I wasn't the least bit hesitant to make a deposit. Since Germain had to do a dealer trade to get the exact vehicle I wanted, they weren't able to have it at their dealership that weekend as I had hoped (the other dealership was the problem). Since I live about 2 1/2 hours away, I wouldn't be able to get the car until the following weekend at the earliest. Instead of having to wait, they delivered the vehicle right to my house later that week in the evening after I had gotten home from work. The driver who delivered the vehicle (Karl) was excellent and presented me with all the paperwork I needed to sign and answered any questions I had during the process. Everything went extremely smooth and I was able to get the exact car I wanted without even meeting my salesman or visiting the dealership. I bought my car right before Christmas which gave me plenty of opportunity to discuss my purchase with family members. Everyone was blown away with how great Greg was and how easy the transaction went. I am still extremely impressed with Greg White, Germain Toyota, and of course my new car. I could go on and on with how happy I am with my experience and just want to finish by saying that anyone who hates car salesman and their high pressure tactics and wants a stress free and pleasant experience should definitely ask for Greg at Germain Toyota. More

Greg did a great job of showing us used cars available in the model type we wanted. Nothing appealed to us but he walked us over to new car area and we found the car that fit our needs. Good experience and the model type we wanted. Nothing appealed to us but he walked us over to new car area and we found the car that fit our needs. Good experience and couldn't beat the 0% financing. We have bought a number of cars from this dealership and very satisfied with vehicles and service provided. More

My experience with John Day at Germain was very satifactory.We were treated very well.He had a lot of knoledge about the vehicles.He was very curtious after the sale to make sure we were pleased . satifactory.We were treated very well.He had a lot of knoledge about the vehicles.He was very curtious after the sale to make sure we were pleased . I have already sent a friend to purchase a car and plan to send more. More

Omar Jackson was very helpful and he took his time when helping me buy a car looking different types of car and explaining to me the benefits of each type of car. He was very professional and know he stuff helping me buy a car looking different types of car and explaining to me the benefits of each type of car. He was very professional and know he stuff about cars. I appreciate the serve I got from Germain Toyota and definitly will give Germain Toyota my busy in the future. Thanks More

I had an excellent experince with Germain Toyota when buying my first 2011 Toyota Camry. Carlan Neimi and the finance managers were able to get me what I wanted until I was satisfied. They showed me with buying my first 2011 Toyota Camry. Carlan Neimi and the finance managers were able to get me what I wanted until I was satisfied. They showed me with the upmost courtesy a dealership should show all their customers. I suggest everyone to trust Germain Toyota with their car buying. Nicks and Wilson's Family will like to thank you for helping us choose the right car. More

Excellent, the best car buying experience I have ever had and I would highly recommend Germain Toyota and Greg White to anyone looking to buy a car. They went above and beyond to accomomodate bad weather and I would highly recommend Germain Toyota and Greg White to anyone looking to buy a car. They went above and beyond to accomomodate bad weather and schedules, literally driving to both my wide's and my offices the next day to complete the paperwork and deliver vehicles. There wasn't any of the typical "gamesmanship" in making the deal, which I greatly appreciated. More

We have purchased 9 Toyota's in the past, 8 from Tansky, and 1 from Toyota West. This is the first from Germain. We had a question about our new Camry while doing the paperwork so Russell called GO Toyota i and 1 from Toyota West. This is the first from Germain. We had a question about our new Camry while doing the paperwork so Russell called GO Toyota in front of us. WOW, it was interesting how fast they responded and what the response was. We found Russell to be very helpful and would refer family and friends to him. More

Great dealership! I have bought my last two cars from this dealer and they have been willing to help me find something in my price range both times. The customer service is tremendous. I haven't found a this dealer and they have been willing to help me find something in my price range both times. The customer service is tremendous. I haven't found a better dealer in Columbus. John Day was a pleasure to work with and there was no pressure to buy. They were quite cordial with me despite one sales manager not enjoying my negotiation tactics. I will shop there again for sure. More

I was desperately in need of a new vehicle becuase the one I was using currently was on the verge of falling appart. I did tons of research to find just the right car for my family and I thought I had my one I was using currently was on the verge of falling appart. I did tons of research to find just the right car for my family and I thought I had my mind made up until I met with a Toyota Germain sales representative. He showed me a completely different car and I was even more satisfied with the Rav4 than any of my previous choices. Then I spoke with John Day who very calmly sold me the vehicle. I really appreciate that he was not overly ambitious about making a sale. I felt no pressure at all and he was very friendly. I have been to many other dealerships that tried to push me into making a large purchase so I am happy to say that John Day's priorities lie in the customer's satisfaction, not his commission. More