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Germain Toyota of Columbus
Columbus, OH
2,771 Reviews
What makes Germain Toyota Different:
72 Hour Happiness Guarantee
If you’re not completely happy with your vehicle, we encourage you to bring it back and exchange it. Just bring back the vehicle in the same condition as when you purchased it, within 3 days and 150 miles or less from the mileage at delivery. It’s all part of finding the right car for you!
Certified Product Specialists
Our information-rich, Certified Product Specialists are paid on the experience they deliver, not the price you pay. We believe buying a vehicle should be fun for everyone!
Transparent, Upfront Pricing
Every vehicle at our store is clearly priced, with no hidden fees. All Toyota manufacturer rebates and incentives are included upfront. No games. just a fun, pressure-free environment.
Same Day Service
We understand that getting your vehicle serviced is important, and should be convenient for you. That’s why we offer same day service appointments. Click, call, or just drive on in. We are ready to help.
Personalized Purchase Program
We listen to you and find the best payment options that fit you and your family’s needs. No high-pressure sales tactics. Just open, honest dialogue and information sharing. You pick the best program for you, not us.
Additional Perks:
Accessories your way.
One of the clear benefits of buying a new car at our Columbus dealership is that we always give our customers the option to accessorize. Our Toyotas don’t come pre-accessorized, ultimately allowing you to design and package your vehicle the way you want. After all, your car is an extension of your personality, so why buy one that doesn’t fit you to a “T”?
ToyotaCare has you covered.
We’ll buy your car, even if you don’t buy ours.
We don’t just deal with new Toyota models, either! We will gladly purchase your used car whether or not you buy a new set of wheels from us. No hassles-just cash in your pocket. Whether you’re coming from Reynoldsburg, Pickerington, or Westerville, you’ll find our no-haggle purchasing process to be one of the best in Columbus and all of Delaware County.
Dealership amenities.
Don’t take the Germain Toyota of Columbus promise at face value when you can see it in action. Call us at (614) 868-0300 or visit our dealership at 5711 Scarborough Blvd, to take advantage of our amazing services. You’ll even find our showroom to be a treat to your senses, with its offerings of Wi-Fi, beverages, snacks, and comfortable lounge and work area
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 2,771 reviews
July 27, 2011
Great deal and great service. Traded in a '04 Highlander on a '05 Highlander. Our income went down and we needed to lower our payments. We were not able to refinance the '04 through our bank. We got a slig on a '05 Highlander. Our income went down and we needed to lower our payments. We were not able to refinance the '04 through our bank. We got a slightly newer car with the smaller (4 cyl. vs 6 cyl.) engine, now we can use regular gas and get better mileage to boot. Toyota Financial would not approve the original deal that we signed, so the dealership reduced the price of the car by $1,000 since our interest rate went up and the length of the loan was reduced from 66 to 60 months. Also, we took the car back because of road noise from the tires. They had a directional tread and two of them were mounted the wrong way. The service department said the tires had uneven wear and cupping, so they gave us four NEW tires! We still came out saving about $70 month on our car payment and are very happy with the car. More
by 404sebastian
Employees Worked With
Jay, Matt Wilhelm
July 18, 2011
I was given personal assistance in looking at new cars and with information on the RAV-4. The salesman followed up and gave me a good offer that I was very pleased with. I had done my homework on prices and with information on the RAV-4. The salesman followed up and gave me a good offer that I was very pleased with. I had done my homework on prices and types of vehicles available that fell under the type of car I wanted. The whole dealership was friendly and accommodating. Sincerely, Vern Payne More
by vrpayne
Employees Worked With
John Day
June 25, 2011
The Quality of the Germain is second to none. All support T.E.A.M.members from the very top Manager to especially Sales & Leasing Consultant Mr. John Day made the purchase of our 2011 Camry the very best. Cu T.E.A.M.members from the very top Manager to especially Sales & Leasing Consultant Mr. John Day made the purchase of our 2011 Camry the very best. Customer service begins with integrity and honest service each and every day. We have purchased numerous cars from Germain Toyota and the T.E.A.M members always go the extra mile to offer sincere friendly customer service. Toyota Quality and the combination of "Quality" "Service" during the sale and after the sale make this Dealership the very best. The service department is second to none with excellent support staff. (The) (Employees) (And) (Managers) are honest and sincere with integrity and excellent friendly customer service. Sincerely, George Woods More
by fsmopr
Employees Worked With
John Michael Day
June 23, 2011
Eric has very helpful and easy to work with. My only concern was the $50 a month increase in payment that was settled on and the payment finance told me was availabe. I was quoted a rate and term that f concern was the $50 a month increase in payment that was settled on and the payment finance told me was availabe. I was quoted a rate and term that finance told me was unavailable to me. More
by monkey7697
Employees Worked With
Eric Rigsby and Lew Karbler
June 05, 2011
My experience with Germain was not a pleasant one. My lease was ending on a 2009 Toyota Corolla. I went into Germain in order to purchase my leased Corolla, but was told by Sales Manager D'Lacey Stith t lease was ending on a 2009 Toyota Corolla. I went into Germain in order to purchase my leased Corolla, but was told by Sales Manager D'Lacey Stith that he would look into options so that I could determine what the best option for me was - meaning whether I should purchase my leased Corolla or if I should choose to purchase a new vehicle. D'Lacey "ran the numbers" and produced monthly payments for buying my leased Corolla, leasing a new camry or corolla, and buying a new camry or corolla. Although it didn't make sense to me, D'Lacey represented that purchasing my Corolla would be MORE expensive that leasing or buying the new vehicles. It seemed pretty incredible to me, but I assumed D'Lacey must have known something that I did not know. I ended up leasing a brand new Corolla because the monthly payments were represented as less than it would have cost for me to purchase my leased Corolla. Who would choose against paying more for a three year old vehicle than having a brand new one? Anyway, after going home and running the numbers, I determined that leasing the Corolla that I had planned on buying and which I maintained in good repair, would have been less expensive than leasing or buying the new vehicles. A couple days later, when I confronted D'Lacey regarding this, he became defensive and said that I was attacking his integrity. D'Lacey essentially accused me of having "buyer's remorse" and stated that, if I wanted, I could buy my 2009 Corolla from Germain. Given the distrust that I had in the dealership based on this experience, I returned the new Corolla, took possession of my 2009 Corolla, and I went to another dealership. In the current economy, I was not going to give my business to a dealership that operated like this. More
by coffbucks12
Employees Worked With
D'Lacey Stith
May 24, 2011
I just purchased a 2011 Toyota Tacoma from Germain Toyota (used cars) and was very pleased with the entire experience. The sales person, sales manager and service department were all very easy to work with. (used cars) and was very pleased with the entire experience. The sales person, sales manager and service department were all very easy to work with. I would definately buy from this dealer again. Overall, very satisfied. More
by galec
Employees Worked With
Robert Fountaine (salesperson) Buddy Travis (sales manager), Buddy Travis
May 20, 2011
Robert Fountaine was wonderful. Open and friendly. Made me feel as though I'd known him for years. There was a really nice young man who drove me over to get gas, forgot his name but he was nice too. Only me feel as though I'd known him for years. There was a really nice young man who drove me over to get gas, forgot his name but he was nice too. Only the finace manager was stressful. Pushing to buy the warrenty. By that time I was done in. I was there for 5 hours. I bought my old car from you 6 years ago, a 01 Corolla. It was just too small and had a lot of miles on it. But it was the best car I ever owned and knew when it was time I would get another. All though I live in Dublin I went to your dealership on a recomendation from a friend years ago. I'm gald I did. I hope this car will be as good as my last and I hope when I'm ready for the next one Robert will still be there. He made a stressful situation much nicer, even had me laughing. And I did cry when I said good bye to my old car. More
by 7774471
Employees Worked With
Robert Fontaine
May 04, 2011
I had a very good experience at Germain Toyota. The sells staff was very friendly and helpful. I feel I got the best deal possible. I would highly recommend this car dealership to any friends or family. They staff was very friendly and helpful. I feel I got the best deal possible. I would highly recommend this car dealership to any friends or family. They made buying a car as painless as possible and I look forward to working with them in the furture. More
by jmq78c
Employees Worked With
Marlin Tinch
April 25, 2011
We had 2005 Dodge caravan that had 150k on it and it was time to get a another car. We had a great purchase with the van at carmax but I wanted a Toyota this time around. Carmax did not have what I wanted s time to get a another car. We had a great purchase with the van at carmax but I wanted a Toyota this time around. Carmax did not have what I wanted so began searching and came across Germain Toyota. I had been reading review after review on the internet about the Toyota Corolla and it was just a no brainer for me. The Toyota Corolla is a bullet proof car meaning super reliable, excellent on gas...can't go wrong especially in this economy. So filled out a form on-line and the next day got a call from Greg Neutzling with Germain Toyota. My credit had some dings so told him what I wanted, what I saw on-line and really didn't want to waste his time or mine if I wasn't going to get approved for financing. He said he would check on this and call me back. Got a call back in about 10 min. Greg said come on down we can help. So headed on down to Germain Toyota, met with Greg Neutzling test drove the car and the deal was done in just about an hour an a half or so. Very smooth and efficient buying experience. All my questions were answered. Greg offered me a soft drink while waiting, very friendly atmosphere, made me feel real comfortable. Excellent buying exp. with Germain Toyota with Greg and the finance person, Usher. Everything was explained. I was shown comparisons as far as the maintenance and warranty plans...all my questions were answered. Excellent computer program that Toyota uses showing graphs and trends on the comparisons for warranty options. Breaks it all right down so you clearly see what you're getting with each plan. I would def. recommend that anyone looking for a great deal on a used or new Toyota to give Germain Toyota a call. I'll be back for another Toyota in the future for sure. They beat carmax in my view for a buying experience. More
by cryoman
Employees Worked With
Greg Neutzling
April 22, 2011
very rude customer service over the phone. i had to call 4 times to get through to the dept. i needed. i called about something i read on their website, and no one knew what i ws talking about. i left a mes 4 times to get through to the dept. i needed. i called about something i read on their website, and no one knew what i ws talking about. i left a message and no one returned it. i will make my purchase at another dealership. More
by germain sucks
Employees Worked With
suzy
