Germain Toyota of Columbus

I took my car for service this morning at Germain Toyota of Columbus. The atmosphere was awesome, Mahogany was patient and friendly while processing my car rental and responding to incoming phone calls. It of Columbus. The atmosphere was awesome, Mahogany was patient and friendly while processing my car rental and responding to incoming phone calls. It was very clear she is committed to providing great customer service. More

Terrible experience with this dealer from the start, I inquired to lease a Tacoma online and received replies from Elston and Amanda. After a couple exchanges they agreed to match a deal from another deal inquired to lease a Tacoma online and received replies from Elston and Amanda. After a couple exchanges they agreed to match a deal from another dealer and then went silent when I asked if they can do better. I followed up and got no reply until reaching out to Buddy the Sales Manager which at that point Elston reached back out. Elston said they can only match which I said that is fine. At this point the original Tacoma I inquired about sold and then another one they had coming in was promised to me which you guessed it was also sold but they then promised a third one that was in transit which Amanda put in the system that it is sold to me. With the Tacoma being tagged to me Amanda asked me to fill out the credit app to start the whole process and have everything ready when the truck arrives. With everything happening with Covid and weather the arrival of the Tacoma was pushed back couple times which I learned only by reaching out multiple times to Amanda to get a status update as I was in the dark. I asked Amanda if she can get one from another dealer but she said no one is willing to trade for it so I kept waiting for this one to arrive. Finally the Tacoma was supposed to arrive and Amanda promised she will let me know the second it gets to the dealer. Well I only learned the Tacoma got there by checking their site daily and I text Amanda saying looks like it arrived according to the dealer website. I let her know I can be in on Saturday to pick up. Amanda replies saying she will check if the Tacoma did arrive and at that point she informs me the Tacoma was traded to another dealer by another manager. At this point I am puzzled somehow a car tagged with my name in the system was traded to another dealer in less than 24 hours. Amanda’s suggestion was for me to contact couple local dealers she thinks have the Tacoma in stock and have them match the deal as no one will trade with them for it. I told Amanda to have a manager reach out to me but never got a call. In the end all I got was empty promises and a hard pull on my credit history. Go else where customer service is awful in every way. More

Purchased a Rad Taco! Righteous, Greg and Heather provided outstanding service from start to finish. Highly recommend visiting this dealership for all your vehicle needs. They took care everything provided outstanding service from start to finish. Highly recommend visiting this dealership for all your vehicle needs. They took care everything in a professional and timely manner making the buying process very pleasant. More

We are very satisfied with entire process of buying 2020 Toyota RAV4, Rod Smith was very professional and friendly, able to accommodate our needs and budget, went extra mile to finalize the deal. Highly rec Toyota RAV4, Rod Smith was very professional and friendly, able to accommodate our needs and budget, went extra mile to finalize the deal. Highly recommending this dealer for all your Toyota needs. More

100% Trustworthy. I was considering purchasing a vehicle 100% Trustworthy. I was considering purchasing a vehicle unseen and having it shipped from OH to CT. Although the sale did not happen due to my dec 100% Trustworthy. I was considering purchasing a vehicle unseen and having it shipped from OH to CT. Although the sale did not happen due to my decision, Aimee Boone's exceptional customer service and attention to detail made me feel 100% confident in the discussion. I would recommend speaking with her because she is honest and focused on the overall customer experience especially for long distance transactions. More

Mahogany & Marie, who I refer to as M&M, of the rental department, have shown so much patience and understanding with me during my times renting vehicles. They are always friendly and professional. department, have shown so much patience and understanding with me during my times renting vehicles. They are always friendly and professional. More

Superior service, customer care, quality after the sale. We purchased our car for our daughter and she was satisfied. Once we drove the car we noticed issues and they repaired each one and delivered back a We purchased our car for our daughter and she was satisfied. Once we drove the car we noticed issues and they repaired each one and delivered back a great product. More

I was broken hearted at the thought trading my Jeep in but when Omar found me the perfect 4Runner, there as no going back. The level of customer service and care I was given yesterday was unmeasurable. Be but when Omar found me the perfect 4Runner, there as no going back. The level of customer service and care I was given yesterday was unmeasurable. Because of this, I can now say, I will be loyal not only to Toyota, but Germain Toyota of Columbus. More

Quintin really helped me make a decision about leasing and im very glad I did. Great sales person. I will recommend him to others. Very honest person. and im very glad I did. Great sales person. I will recommend him to others. Very honest person. More

Both of the people who helped me were awesome! They were kind and went above and beyond to help me out. They were personable and super nice. If you need help with anything, get help from Mahogany and Jared! kind and went above and beyond to help me out. They were personable and super nice. If you need help with anything, get help from Mahogany and Jared!! More