Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Germain Toyota of Columbus
Columbus, OH
2,791 Reviews
What makes Germain Toyota Different:
72 Hour Happiness Guarantee
If you’re not completely happy with your vehicle, we encourage you to bring it back and exchange it. Just bring back the vehicle in the same condition as when you purchased it, within 3 days and 150 miles or less from the mileage at delivery. It’s all part of finding the right car for you!
Certified Product Specialists
Our information-rich, Certified Product Specialists are paid on the experience they deliver, not the price you pay. We believe buying a vehicle should be fun for everyone!
Transparent, Upfront Pricing
Every vehicle at our store is clearly priced, with no hidden fees. All Toyota manufacturer rebates and incentives are included upfront. No games. just a fun, pressure-free environment.
Same Day Service
We understand that getting your vehicle serviced is important, and should be convenient for you. That’s why we offer same day service appointments. Click, call, or just drive on in. We are ready to help.
Personalized Purchase Program
We listen to you and find the best payment options that fit you and your family’s needs. No high-pressure sales tactics. Just open, honest dialogue and information sharing. You pick the best program for you, not us.
Additional Perks:
Accessories your way.
One of the clear benefits of buying a new car at our Columbus dealership is that we always give our customers the option to accessorize. Our Toyotas don’t come pre-accessorized, ultimately allowing you to design and package your vehicle the way you want. After all, your car is an extension of your personality, so why buy one that doesn’t fit you to a “T”?
ToyotaCare has you covered.
We’ll buy your car, even if you don’t buy ours.
We don’t just deal with new Toyota models, either! We will gladly purchase your used car whether or not you buy a new set of wheels from us. No hassles-just cash in your pocket. Whether you’re coming from Reynoldsburg, Pickerington, or Westerville, you’ll find our no-haggle purchasing process to be one of the best in Columbus and all of Delaware County.
Dealership amenities.
Don’t take the Germain Toyota of Columbus promise at face value when you can see it in action. Call us at (614) 868-0300 or visit our dealership at 5711 Scarborough Blvd, to take advantage of our amazing services. You’ll even find our showroom to be a treat to your senses, with its offerings of Wi-Fi, beverages, snacks, and comfortable lounge and work area
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,791 reviews
August 24, 2021
They never kept in touch with me when I texted any question. No thing more than a number to them!! Got a great Toyota Corolla from car nation in Zanesville!! I recommend them to anyone looking for question. No thing more than a number to them!! Got a great Toyota Corolla from car nation in Zanesville!! I recommend them to anyone looking for great service friendly atmosphere and very very nice cars More
by ronaldhayes2525
Employees Worked With
None
August 21, 2021
Jared Merrimack was a very pleasant and easy to deal with young man. He was very knowledgeable and polite young man. He was very knowledgeable and polite More
by quintinxpayton
Employees Worked With
August 15, 2021
5 Five stars goes to Chaz ! He literally helped me choose from quite a list that I had brought. It was a late night purchase that I had not expected and it would not have happened without Chaz. And he follow from quite a list that I had brought. It was a late night purchase that I had not expected and it would not have happened without Chaz. And he follows up!!. His customer service skills are on point and I love my Mazda !! More
by OIL
August 11, 2021
The service advisor Chris Curtis was very professional and knowledgeable he also explained what the problem was and what they did to fix the problem. The customer relations manager Mahogany Nolen was pro and knowledgeable he also explained what the problem was and what they did to fix the problem. The customer relations manager Mahogany Nolen was professional and nice she explained all the paperwork in detail made it easy to understand. More
by Dhannahslippery
Employees Worked With
August 09, 2021
I sold my 2018 Santa Fe to the dealership with an easy seamless process. Isabeau Mallast was kind, and professional. They gave me good value for my vehicle. seamless process. Isabeau Mallast was kind, and professional. They gave me good value for my vehicle. More
by bucknut121967
Employees Worked With
Isabeau Mallast
August 02, 2021
Amazing customer service! Everyone I worked with was so friendly and helpful that I would highly recommend them to family and friends. LOVE my car! friendly and helpful that I would highly recommend them to family and friends. LOVE my car! More
by JulieK
July 15, 2021
I worked with Isabeau Mallast who provided me with wonderful customer service and made my experience with selling my car easy and stress free!! Thank you again "it's a boo :) " wonderful customer service and made my experience with selling my car easy and stress free!! Thank you again "it's a boo :) " More
by Melanie F.
Employees Worked With
Isabeau Mallast
July 12, 2021
I'd give 0 starts if possible. Partially my fault for not noticing but they installed the wrong oil filter/cartridge on every oil change. This was on a Lexus which is just a Toyota with a different badg not noticing but they installed the wrong oil filter/cartridge on every oil change. This was on a Lexus which is just a Toyota with a different badge (Toyota 2GR-FSE engine). With cartridge oil filters, if the filter is the incorrect size, it will not filter the oil correctly. A filter that is too short will allow the oil to bypass the filter, essentially the same as no filter installed. This will lead to oil contamination issues and eventually lead to premature engine wear and early failure. This is unacceptable when paying "professionals" for a service. They used the YZZA1 filter and not the YZZA2 filter (that also comes in the YZZA5 filter kit). Due to a third party warranty I unfortunately must take my car to a certified SAE mechanic for oil changes so I thought taking it to the parent company (Toyota) would be a no-brainer. Turns out this is not the case. I have spent half my day attempting to contact Germain and finally sent an email to Toyota of North America in an attempt to discuss what to do from here. Germain was friendly and had good service deals..... but that's where anything positive about my experience ends. Lastly, EVERY TIME it takes at least an hour and the last time almost two hours to perform a "simple" oil change. I arrived 15 minutes prior to my scheduled time as well.... this wasn't a walk in. More
by Blake Betz
Employees Worked With
Billy Blanton
